Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Betten Baker Cadillac - Service Center

Muskegon, MI

4.1
88 Reviews
Call Service Center (231) 903-4528

88 Reviews of Betten Baker Cadillac - Service Center

Sort by
July 02, 2025

My concerns were addressed and fixed and additional maintenance was performed. My service tech, Greg, was outstanding. More

by few
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ferguson
Report | Print
Jul 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! Thank you for the 5 stars. We appreciate you and your business

July 02, 2025

Joe G. Is the best service rep. In the business. He has been my service rep for 17 years.. More

by TLWITTKAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gianetti
Report | Print
Jul 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful feedback! We truly appreciate your loyalty to Betten Cadillac over the past 17 years. It’s great to hear that Joe has provided you with exceptional service. We look forward to continuing to meet your needs and hope to see you again soon! Sincerely, Rob Morris | Service Director

July 02, 2025

Friendly, attentive staff who are always ready to assist whenever I contact them for a problem. More

by Holly Nolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! We truly appreciate your feedback about our friendly and attentive staff. At Betten Cadillac, we strive to provide excellent service and support. We look forward to assisting you again whenever you need help! Sincerely, Rob Morris | Service Director

July 01, 2025

Horrible I was lied to customer service sucks, there’s a lack of knowledge and communication More

by andrew813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Housley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Report | Print
Jul 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Andrew. I understand your concerns about communication and customer service at Betten Cadillac. I appreciate you bringing this to our attention, as it helps us improve. I encourage you to reach out to me directly so we can discuss your experience further. Your satisfaction is important to us. Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

June 30, 2025

I had to set up an appointment (drive 20 minutes each way) for the tech to diagnose what I already told them was wrong. 3 minutes later they confirmed I was correct and they had to order parts. Three wee More

by GMAN6497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Report | Print
Jul 01, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in getting your parts for the gasket. At Betten Cadillac, we strive to provide timely service and appreciate your feedback. If you have further concerns or need assistance, please feel free to reach out to me directly. We’re here to help and ensure your experience improves. Sincerely, Rob Morris | Service Director

June 28, 2025

We had issues with our truck’s transmission while driving out of state and Betten did a great job of reassuring us and getting the issue fixed quickly. More

by Darcylynn4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giannetti
Report | Print
Jun 28, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I'm glad to hear that we could assist you with your truck's transmission issue, especially while you were out of state. At Betten Cadillac, we strive to provide quick and reliable service to our valued customers. We hope to see you again in the future! Sincerely, Rob Morris | Service Director

June 28, 2025

Joe and Jason did excellent jobs two different days on two different vehicles. Friendly and knowledgeable. Informed me of regular maintenance that was due. Coupon discounts helped, but services seeme More

by larryr1645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Jason
Report | Print
Jun 28, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Larry! I'm glad to hear that Joe and Jason provided excellent service on your vehicles and informed you about necessary maintenance. I appreciate your loyalty in traveling from Ludington to Muskegon to visit Betten Cadillac. I'll take your comments regarding pricing into consideration as we strive to provide the best value for our customers. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

June 27, 2025

They fix the seal. I still have issues with my faub that's only a year old.My car doesn't detect it in the car. More

by CARRIE_BAZZETT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jun 27, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Carrie, Thank you for the review. I apologize that we weren't able to provide a 5 star experience for you. Regarding the fob, it could be something as simple as a new battery. I'm more than happy to take a look for you. Please stop in so we can check it out.

June 27, 2025

Sole me a lemon Cadillac. Spent thousands of dollars since purchased less then two years ago . More

by EVELYNHAWKINS9310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Ms. Hawkins, I apologize that you are having issues with your 2014 Cadillac. I'm more than happy to speak with you about your options. Please feel free to contact me at slandreth@bettenautogroup.com

June 26, 2025

Everybody was so friendly atmosphere good feeling. It’s a pleasure having worked on there. More

by ratman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback! I'm glad to hear that you had a positive experience at Betten Cadillac and felt the friendly atmosphere. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Rob Morris | Service Director

1
2
3
4
...
9