Betten Baker Ford of Coopersville

The oil change went well. However, I was charged a higher amount to get the factory door code. Originally I was told $20 if it was done with another service. Instead I was charged $39. I got home noticed th amount to get the factory door code. Originally I was told $20 if it was done with another service. Instead I was charged $39. I got home noticed the lift ripped a small chunk of plastic off my running board on the driver's side. I went straight home. I called twice leaving a voicemail each time and no one returned my call. Very disappointed. I have other maintenance that is due and unfortunately I will not be returning. More

This dealership was amazing to work with, they went above and beyond to make sure that we were happy. The whole process was smooth, they were very efficient and thorough. They made our experience in leasing and beyond to make sure that we were happy. The whole process was smooth, they were very efficient and thorough. They made our experience in leasing our F-150 a very positive one. We will definitely be recommending them to family and friends. More

Very unprofessional I bought a carMy sunroof was supposed to be fixed it has not been fixed correctly they signed me for a car that I didn’t buy so now I’m trying to get paperwork adjusted horrible experienc to be fixed it has not been fixed correctly they signed me for a car that I didn’t buy so now I’m trying to get paperwork adjusted horrible experience and I would never recommend anybody to come More

The service that was provided was performed as expected and promised. One recall taken care of and me an oil change. The service was performed in a timely manner and promised. One recall taken care of and me an oil change. The service was performed in a timely manner More

It was hard to get a hold of someone. Then they didn't call me on the day to let me know it would be another day call me on the day to let me know it would be another day More

Drop off/pick up was quick and the service was affordable! The only thing I would’ve changed was having the department reach out to me when service was complete. Instead I ended up having to call. affordable! The only thing I would’ve changed was having the department reach out to me when service was complete. Instead I ended up having to call. No biggie though! It was ready. More

I will be using their services for life. It's not just a business, they truly care. They have gone above and beyond to take care of my car and accommodate my needs. business, they truly care. They have gone above and beyond to take care of my car and accommodate my needs. More

They double checked the issue with my AC and found the it to be a different part from what another dealership thought it was. When I got my car back the AC was working again but there was a whining-whiring t to be a different part from what another dealership thought it was. When I got my car back the AC was working again but there was a whining-whiring type of noise when accelerating, I'm guessing they couldn't hear it over the fan on 4. I chose to ignore the sound and something fell out of my engine. I was hopping it was just a kicked up rock but it may have been a cap or piece of hose as my AC whent out within a few weeks and less than 2 hour of use. More

Took good care of our Ford Explorer. Tracked down a tricky electrical issue. Were very flexible and helped us fix a problem with minimal inconvenience tricky electrical issue. Were very flexible and helped us fix a problem with minimal inconvenience More

Very customer friendly and take excellent care of you and your vehicle! Easy to make an appointment and gave a heads up to future vehicle needs such as tires! your vehicle! Easy to make an appointment and gave a heads up to future vehicle needs such as tires! More