Betten Baker Chevrolet Buick of Coopersville

My new to me truck has been in the shop more then I have owned it. 2 weeks to replace a NOX sensor. Now the truck sits at the dealership once again for over a week so far to replace one 4x4 actuator that w owned it. 2 weeks to replace a NOX sensor. Now the truck sits at the dealership once again for over a week so far to replace one 4x4 actuator that was said to be in stock. More

Great service from sales man and finance guy was great to work with. Very satisfied. work with. Very satisfied. More

The dealer was very professional and very courteous with the service of our automobile. I plan on using Their services again the service of our automobile. I plan on using Their services again More

We enjoyed the truck buying experience and feel the staff took the time to find out what we were looking for and made the buying experience enjoyable took the time to find out what we were looking for and made the buying experience enjoyable More

Horrible to try to get a hold of on the phone finally had to drive out to talk to someone. Paid for an alignment still have to hold steering wheel at an angle. called the day I picked it to talk to talk to s to drive out to talk to someone. Paid for an alignment still have to hold steering wheel at an angle. called the day I picked it to talk to talk to someone about it. Still waiting for a call back two weeks later. More

Your service team is very poor with communication and keeping the customer in the loop. Slow at getting things done. Kept telling me when we would get it back only to find out it still wasn’t done. I had keeping the customer in the loop. Slow at getting things done. Kept telling me when we would get it back only to find out it still wasn’t done. I had to call them they did t call me. More

They lied to me several times! They did not fix my vehicle! They did not do the work they claimed to have done! Had to finally take my vehicle to another dealership to get the issue fixed! Don’t us vehicle! They did not do the work they claimed to have done! Had to finally take my vehicle to another dealership to get the issue fixed! Don’t use this dealership unless you want to be lied to and your vehicle not to be fixed over and over! Go to a dealership that is not owned by Betten Baker and get your vehicle fixed right with out lies and drama! More

Good service . Vehicle was repaired correctly the first time . Good communication from service advisor about the repair time . Good communication from service advisor about the repair More

The dealership did a great job. My sales person answered all my questions. And he did a great job explaining all the options on my new Traverse. Thanks all my questions. And he did a great job explaining all the options on my new Traverse. Thanks More

Surprised you discontinued the $20.00 service program I received at the time of car purchase. - a 300 % cost increase but tech gave me a $15.00 credit. I don't recall getting a notice of the change and received at the time of car purchase. - a 300 % cost increase but tech gave me a $15.00 credit. I don't recall getting a notice of the change and also am going to check my original purchase paperwork. More