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Betten Baker Buick GMC Cadillac Midland

Midland, MI

4.6
155 Reviews

2400 N Saginaw Road

Midland, MI

48640

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155 Reviews of Betten Baker Buick GMC Cadillac Midland

September 10, 2023

They are very Prompt, courteous, and helpful. They are Very professional yet they are friendly More

by parkerj6002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Sep 11, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Thank you for sharing this review with us! We appreciate your feedback!

September 10, 2023

I had an oil change and tire rotation. I pulled in with nothing wrong with my car and then left saying it was going to be $129 to replace a sensor. My husband said they must have either da More

by Kjcarson
Recommend Dealer
No
Employees Worked With
Dawn Johnson, Dawn Johnson
Sep 11, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Hello, we will ensure your feedback is brought to the attention of management to be addressed. However, without a full first name, we cannot guarantee we will be able to locate your contact information in our system. Please feel free to reach out to us at 989-631-1444 to speak with management about your concerns. Thank you.

Sep 11, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Kjcarson, Thank you for taking my call today! My apologies for your experience and for the miscommunication. I am happy to hear that your tire did not need a new sensor. In the future, please feel free to reach out to me directly. Thank you again for sharing your experience with me. Aaron Erway General Manager Betten Baker Buick GMC Cadillac

September 08, 2023

Outstanding attention to customer. A caring attitude makes you feel important. Solved a non appointment problem from a drive through customer More

by WM.HARROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Sherry Elder
Sep 08, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

You are important to us, and we're glad to hear our team was able to make you feel that way! Thank you for your review!

August 29, 2023

2nd time trying to work with this dealer and it will be the last. Given a quote from sales rep set up appt took in they call me back and tried telling me double what quote was for a simple break job. Needl More

by Mattgrundas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Goodwin , Dawn Johnson
Aug 31, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Hello - our management team has been alerted to your feedback and will do what they can to address the situation. Please reach out to us directly at 989-631-1444 if there is anything further you wish to discuss with our team. Thank you.

August 29, 2023

Excellent service Sherry, was awesome. She knew my husband had recently passed and she helped me put everything in just my name. Her kindness meant a lot to me. More

by nedybennett
Recommend Dealer
Yes
Employees Worked With
Sherry Elder, Sherry Elder
Aug 31, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We are so glad to hear that Sherry was able to take care of you. Our condolences for your husband's passing, please let us know if there is anything else we can do to take care of you!

Aug 31, 2023 -

nedybennett responded

One thing that will be helpful, is that when I bring my car in for service other than an oil change if I could get a ride home or they could come and pick my car up for service. I live less than 5 miles from dealership.

August 18, 2023

They really work with you. Great service friendly and love our gm denli lease thanks More

by tbuchalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Sherry Elder
Aug 21, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Thank you for your review! Enjoy your new GMC!

August 13, 2023

Dawn rocks! She’s super friendly & helpful scheduling my service appointments. She gets me in very quickly. She’s a great asset to the company. More

by DDUMONT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Aug 14, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We think Dawn is pretty great too! Thank you for your review!

Aug 14, 2023 -

DDUMONT56 responded

You’re very welcome!

August 10, 2023

The service department is always great! I won’t take my car anywhere else for repairs More

by Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Sherry Elder
Aug 11, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We appreciate your trust, Miranda! Thank you for your review!

August 08, 2023

Very friendly and professional. Quick customer service. Met all of my service needs in a timely manner. More

by Montyemtb24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Aug 08, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We are happy to have been able to take care of you! Thank you for sharing this review!

August 06, 2023

Parker was very knowledgeable and polite. He worked very hard at get this deal to go through. More

by Brenda48632
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Murphy, Parker Anzalone
Aug 07, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Thank you for your review and feedback about your experience with Parker, Brenda!

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