Bertera Subaru of West Springfield

Unreliable car, Terrible service I bought a 2010 Subaru Impreza from Bertera about four years ago. It ran okay until late last year, then the car started making clunk-clunk-clunk nois I bought a 2010 Subaru Impreza from Bertera about four years ago. It ran okay until late last year, then the car started making clunk-clunk-clunk noises when the wheel was turned away from straight. It was a very expensive repair, or I could just live with it. So I left it, though it certainly didn't make me feel good about the car. Then, a month ago, the car died. I took it back to Bertera, who told me it was either the NOx sensor or the crankshaft sensor. They took extra care to determine that it was the crankshaft sensor and replaced that. Then they called me to tell me it was fixed. $300+. But when I got there and tried to start it, the car wouldn't start. It turned out that it was the wiring harness, $600+. They fixed it and called me to come get the car. So I took the car and on the way home the check engine light came on. I took it back. Now it was the NOx sensor after all (!). $400+. I'm not making this up. But wait. I pick up the car again from THAT "repair", and on the way home, I depressed the clutch and when I lifted my foot it stayed down and smoke filled the cab and the car wouldn't move. Estimate to repair: $1700+. At this point Bertera had had the car for almost a month and was into me for over $1400, yet somehow they missed this. (Is it just me, or shouldn't a competent mechanic give a car a test drive when finished with a repair to make sure they've fixed the problem?) When I laid all this before the service manager, I was met with obfuscation, shabby excuses, and a general brush off. It was just my bad luck, and clearly not anything like stark incompetence on their part. I dumped the car and got another one, NOT a Subaru, and NOT from Bertera. I advise you to learn from my mistake. On another note, this is the only auto shop I've ever seen that can't get a part the same day. They diagnose the car, then the NEXT day order all parts for the day at once at eleven A.M. The parts then come in after they close for the day at six, so they have to make the actual repairs the day after that. This makes for a 3 DAY MINIMUM to do any repair that requires a part. Yeesh! You do not want to do business here. More

Purchase of new vehicle and service Our experience with Bertera Subaru in West Springfield was great. Our salesman Keith Goldsmith was terrific. He was very knowledgeable and easy to Our experience with Bertera Subaru in West Springfield was great. Our salesman Keith Goldsmith was terrific. He was very knowledgeable and easy to work with. He answered all our questions and even took care of a issue we discovered the next morning after getting the car. We would definitely recommend this dealership. We also were helped with financing by Ashley Lewkowicz who was very good about explaining options and she was very efficient with the paperwork The only issue was Keith not mentioning the ‘upselling’ For the add-on options which we felt were beneficial but pricey. I think Betera could do better with pricing on those options. Bertera gets an overall rating as Very Good! Again thank you All! More

Beretta treats you right Bertera Subaru of West Springfield offered us friendly, professional and sincere service. Jeremy was very accommodating and I love my new car. This is Bertera Subaru of West Springfield offered us friendly, professional and sincere service. Jeremy was very accommodating and I love my new car. This is my second car buying experience, at this dealership, and I highly recommend them. More

Buy a New Car! I've only had my car for less than 1 day and I'm beyond pleased. Not just with the car, but the customer service. Everyone works as a team and they're I've only had my car for less than 1 day and I'm beyond pleased. Not just with the car, but the customer service. Everyone works as a team and they're very diligent in answering questions, working to get you the best deals, and flat out putting a smile on your face! Thanks so much for such a great, FIRST experience! Special about out to Keith Goldsmith! Thank you for being patient, kind, and extraordinary! I recommend getting a vehicle here! More

Awesome Great experience, price and sales rep. The vehicle was bought through the Costco Auto Program. Easy and painless. Brian Pratt is very easy to work wit Great experience, price and sales rep. The vehicle was bought through the Costco Auto Program. Easy and painless. Brian Pratt is very easy to work with. More

Great people and prices! These people are very sensitive, knowledgable and treat you like family. Whether it is the sales person working with you or, any one of the employees These people are very sensitive, knowledgable and treat you like family. Whether it is the sales person working with you or, any one of the employees. Always asking if there is something they can get for you, or if they can assist with anything. They go over backwards to meet your expectations. Thank you! More

Purchase of a new vehicle due to an unfortunate accident. Purchased a vehicle back in 2016 and was happy how that purchased went. Don't usually trust sales people but Keith is very knowledgeable and friendly Purchased a vehicle back in 2016 and was happy how that purchased went. Don't usually trust sales people but Keith is very knowledgeable and friendly person. This was the first stop when looking for a 2nd vehicle and my husband was surprised I made a decision so fast. Also the financing part went very smooth back in 2016 and this time. More

The only place to go for a car! My fiancé and I recently purchased a brand new Subaru Crosstrek and I could not be happier with this car and our experience at Bertera Subaru. Nick D My fiancé and I recently purchased a brand new Subaru Crosstrek and I could not be happier with this car and our experience at Bertera Subaru. Nick Difronzo, in the sales department is the most honest, patient and amazing salesman. He will 100% bend over backwards for you to make sure you get the car you want at the price you want. We had gone to many dealerships but none of them compared to coming Bertera, they have the best prices on new and used vehicles and a sales staff that you want to do business with. Bertera Subaru is the place to go for a car, and ask for Nick! More