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Bertera Subaru of West Springfield

West Springfield, MA

4.4
403 Reviews

657 Riverdale Street

West Springfield, MA

01089

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Showing 403 reviews

November 22, 2019

Big RipOff!! My wife and I have traveled from Pittsfield Ma for all our service work because we paid for the tire replacement program they offered. We were there More

by nickmnic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Crafsic, Christina Lannon, Thomas Paull
November 04, 2019

Used them for years, and service got worse and worse. No one answered the phone, I owned 1 and leased 2, and they gave me NO deals at all. Won't go back. More

by Jn01020
Recommend Dealer
No
Employees Worked With
Tom Quesnel, Jeremy Schmieding, Christina Lannon
August 11, 2019

Poor Customer Service; Stay Clear We are owners of two Subarus, newly relocated to the area. We went in to get our AC serviced in time to have repairs covered through warranty. Rather More

by SSW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Glenn Reed
August 05, 2019

concern of warning light i had a question about an info light that was flashing and was not sure what to do with it. i drove in around 1045 5 august. john (from sales) immedia More

by will high exalted tzar
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnathan Bernard
July 16, 2019

Stay clear of this dealer +Worse service ever.Every time we go there they always claim to have done something that they didn't do.told them specifically to check the air filter More

by dick adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
no names
June 25, 2019

I'm the Hardest Customer Ever! They Rocked it! I will start by saying that I put down $200 for an Outback at another dealership yesterday afternoon. Only to see an add for a higher end Outback, Li More

by L.A. Robbins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bucko, Tom Quesnel
June 14, 2019

Keith deserves a gold star ⭐️ Keith Goldsmith is the best salesperson in Western Massachusetts, maybe even the world! My husband and I traded in two cars and bought two new cars. K More

by SubaruNCivic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
April 19, 2019

Removing my review Removing my original review after having issues with my paperwork. I won’t be going back or recommending dealership. Very disappointed with their cust More

by Mj117
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Chad Olech
Feb 26, 2019 -

Bertera Subaru of West Springfield responded

Thank you for taking the time to submit your feedback, mj117! Chad and the rest of our team hope the Outback is serving you well. If you have any comments, questions, or concerns please do not hesitate to contact us for assistance. Thanks again and have a great day!

April 02, 2019

Trust Chad Olech and John Sullivan!!! WoW how I cant stop talking about bertera subaru and how awesome Chad Olech and John Sullivan were! My girlfriend and I went in just to browse and loo More

by tlangone1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sullivan, Chad Olech
Apr 04, 2019 -

Bertera Subaru of West Springfield responded

Thank you for the kind words, tlangone1992! We hope you enjoy the new ride and if you ever have any comments, questions, or concerns please feel free to give us a call. Thanks again and have a great day!

February 22, 2019

Awful Customer Service I havent even been through the door yet and was already insulted by one of their salesmen. Andrew called me to set up an appointment while I was walki More

by Carcustomer1
Recommend Dealer
No
Employees Worked With
Andrew Luzio
Feb 26, 2019 -

Bertera Subaru of West Springfield responded

Thank you for taking the time to submit your feedback, Carcustomer1. Our team is actively reviewing your inquiry. Our manager would like to learn more about your call with Andrew. Please feel free to give us a call at your convenience. Thanks again and have a great day!

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