Bertera Subaru of West Springfield

My 2001 Jetta finally died after 10 years so I was looking to purchase a new vehicle. I wanted to see what a Subaru was like and went to Bertera Subaru in West Springfield. I met with Nuno Marques a looking to purchase a new vehicle. I wanted to see what a Subaru was like and went to Bertera Subaru in West Springfield. I met with Nuno Marques and told him what I was looking for. I test drove the Legacy Sedan and really liked the vehicle. My main concern for my new vehicle was my comfort over time. I have a bad back and a 100 mile round trip commute to work each day. Nuno was excellent to work with and showed a genuine concern for my situation. I test drove different versions of the Legacy sedan three more times and I still could not be sure that the seat and the side leg room was going to work for me. Nuno and the Bertera dealership let me take a Legacy home for one night so I could make my commute to work with it. I was hesitant at first, but Nuno convinced me to do it. I was so surprised that a dealership would do this. It was the best thing I could have done. It saved me from making a mistake with the purchase of a car that was not going to work for me. I am very greatful to Nuno and Bertera for allowing me to do this. I did not buy a vehicle from Bertera so I cannot comment on price or vehicle service. But, I can say that it was one of the best dealership experiences I have had and Nuno Marques is the best car sales person I have ever dealt with. More

It was my first time at Bertera and I was very impressed. Darrin made it easy to negotiate the deal that I wanted and also Tom made the paperwork extremely easy to get through. I was able to test drive the Darrin made it easy to negotiate the deal that I wanted and also Tom made the paperwork extremely easy to get through. I was able to test drive the vehicle on my own which I liked. I would definitely recommend thid dealership to family and friends. More

From the moment I arrived at the dealership, a friendly sales person assisted me in searching for what I wanted and needed. Darrin and Rob were very through in informing me about the vehicle and answered m sales person assisted me in searching for what I wanted and needed. Darrin and Rob were very through in informing me about the vehicle and answered my questions quickly. I Would recommend this dealer and vehicle. More

I received excellent service during my recent new car purchase. My salesman Nuno was very knowlegable about the Forester I purchased, worked with the parts department and service department to order and purchase. My salesman Nuno was very knowlegable about the Forester I purchased, worked with the parts department and service department to order and install the various accessories I purchased, and as I wasn't trading in my old car, even drove my old car back to my house for me after I picked up the new car. He also made clear after the sale that I should call him if I have any more questions about the vehicle after I got it home. I didn't use dealer financing and haven't personally used the service department yet so I can't comment on those. More

Everyone at Bertera Subaru was great!!! Jonathon B went above and beyond the call of duty. He made the process of buying a car easy and just a great experience. We just got the car today and have been usi above and beyond the call of duty. He made the process of buying a car easy and just a great experience. We just got the car today and have been using it all day just driving around and having fun. So glad that we chose Bertera Subaru!!! More

This the second Subaru we have bought from this dealer. We are very pleased with the product and service we have received throught the years. Our sales representative was very knowledgable about the update We are very pleased with the product and service we have received throught the years. Our sales representative was very knowledgable about the updated features on the car and helped us make an informed decision on purchasing our new vechile. More

Rich made buying my subaru legacy very easy. I did not want to be pushed and pushed like I have been in the past. I asked for a price and I got one right away, unlike some other places I looked at. When want to be pushed and pushed like I have been in the past. I asked for a price and I got one right away, unlike some other places I looked at. When I got there i drove the car I wanted just not the exact color which they got for me no problem. Since he gave me the price right away I felt he was not there to play games. Alot of other places wanted me to go into the store and get the rpice there. So all I really want to say is that I am very happy with Rich and bertera subaru. More

Superior service after the sale. Best price by far. From my first inquiry to signing the paperwork to picking up the car, everyone was great and the process was painless and profesional. Thanks to everyone my first inquiry to signing the paperwork to picking up the car, everyone was great and the process was painless and profesional. Thanks to everyone there for the easy transaction!! If you are in the market for a new Subaru, you must go here and let them give you a quote. No BS, no games, no hidden fees. Everything laid out in a profesional manner. More

We drove 2 hours to test drive a used Outback, liked it, agreed to a few minor repairs, signed the purchase order and left a small deposit. That was were the customer service ended. Our salesman, Rich Santo agreed to a few minor repairs, signed the purchase order and left a small deposit. That was were the customer service ended. Our salesman, Rich Santoni, did not follow through with any paperwork; I on the other hand, applied for a small loan myself and called the insurance company...isn't the dealership supposed to handle all of that??! On about day 4, we hear that there is a problem with the title, and I can't get my loan completed due to no physical title on the car we want to buy...thankfully my bank requires it. Chris P., the manager at Bertera, I think, was extremely rude to my bank on the phone (we had a 3-way conversation, I heard him snap about the title and Rich's missing info on the purchase order).We had to cancel the deal, due to no follow up. I would NOT recommend Bertera to ANYONE. We did have better luck at Advantage Subaru, where we bought a much newer and gorgeous Outback, and had outstanding customer service...they handled everything for us, even negotiated a much lower interest rate than I could get on my own...all we did was drive and sign. They had complete knowledge of the cars they sell, I don't think Bertera even knew they were a Subaru dealership....not one word about Subaru's, just handed us the keys....Do not go there, buyer beware!!! Footnote: Still waiting for the credit card refund (reminds me of why I never use cash for a deposit!) and it's been over a week. More

Literally worse than any buying experience I could ever imagine, I will keep this as short as possible.... Found a used vehicle Bertera had that was exactly what we were looking for and traveled 2 hours imagine, I will keep this as short as possible.... Found a used vehicle Bertera had that was exactly what we were looking for and traveled 2 hours to see the car. Negotiated the whole deal and agreed to financing, price, minor repairs etc... We agreed to head down there the next night to sign papers and they would deliver the vehicle to us the next day after that. (Couldn't sign that day for other reasons) The next day we had numerous correspondence and affirmed that the vehicle had minor repairs done that day (paint bumper) and I told them we would be heading down tonight to sign the paperwork. The sales manager even emailed an unoffical sales agreement to go by. I tell them we will be going directly from work to the dealership to sign on the car. Everything was good to go. At 5:30 after getting out of work we called them and asked if we could just put a down payment or deposit on the vehicle via phone and pick it up saturday instead (very tired and didnt want to drive 2 plus hours at night) They insisted the deal must be done today to be in for the end of the month. Fine, we had agreed to that, so we head up to Springfield. Fast forward to 7:30, literally 15 minutes away from the dealership after having driven 2 hours from work. The salesman calls and says that someone else wants to buy the vehicle and that they need a deposit from us to reserve the car. We told them we are driving and are 15 minutes away from the dealership. They insist that we pull over, take out a credit card and give them a deposit or the vehicle is being sold to someone else! I wonder why they would even be showing the car if they had already committed to selling it. At this point we realize it is not at all worth it to do business with people like this. After having a purchase agreement these models of customer service DEMAND a deposit from a customer who is literally 15 minutes away from signing on a car, after having driven close to two hours! Keep in mind they never demanded a deposit prior to this, in all the correspondence I had with them. At this point we figure it is not at all worth it to do business with people like this. We turned around and drive home, another 2 plus hour ride. The mastermind of this treatment is Chris Piteo, General Sales Manager of Bertera Subaru. More