Bertera Subaru of West Springfield

The manager here has horrible customer service, avoid this place at all costs. Purchased a brand new car and when I went to go pick it up the car had a check engine light on, it required them to hold the this place at all costs. Purchased a brand new car and when I went to go pick it up the car had a check engine light on, it required them to hold the car for 3 days and fix an issue with it (the car only had 12 miles). The manager never once showed his face or apologized for the situation, they gave me a filthy loaner and fixed the car (which was the least they could do). After complaining to subaru corporate, their solution was to give me my first oil change for free (which i had already purchased the first 3 years of service when i bought the car) and a free detail (on a brand new car) not worth my time, what a joke More

Google MapsBertera SubaruSubaru dealeran hour Google Maps Bertera Subaru Subaru dealer an hour ago From this point on, I will always bring my Subarus (yes two of them) to Bertera to be servi Google Maps Bertera Subaru Subaru dealer an hour ago From this point on, I will always bring my Subarus (yes two of them) to Bertera to be serviced and maintained. I've received stellar treatment by technician Dean and service representatives, Alba and Brenda! I recently bought my second Subaru, a 2008 Tribeca. My first Subaru purchased was a 2009 Legacy. Both of these vehicles were originally purchased through Steve Lewis Subaru when their facility was in Northampton, MA. Two weeks ago I brought my newly bought, used Tribeca to Steve Lewis to be serviced by service tech, Jesse. He was aggressive and unbelievably angered when I asked if there were any recalls on the Tribeca. "We're not doing recalls today! There are no recalls to be done!" When I apologized for asking I also told him he was being a bit aggressive. He argued that he was not as he was shaking and sweating profusely. This was 8:30am I thought to myself, not after a long day of dealing with ornery customers.... I asked him for my keys prior to any diagnostic going forward and I let him know I'd be calling Bertera for service instead. While in the parking lot at Steve Lewis I phoned to schedule with Bertera, Jesse (the service tech) sped towards my vehicle in an outback. "This man is a raving lunatic!" That afternoon I brought my Tribeca to Bertera. I was shaken and defensive from my experience that morning but Alba, service agent at Bertera treated me with patience, kindness and dignity as I explained my need for work on the vehicle. The next day I was phoned by Dean, Service Technician at Bertera who patiently listened to what I knew of the vehicle's prior diagnostic and need for repairs. Dean went the extra mile to ensure I was not paying for anything to be fixed that was already paid to be fixed by the prior owner. He was kind and patient. An absolute star employee. After work was finished on the Tribeca I didn't quite have enough money to pay and pick up right away. I spoke with service advisor, Brenda who treated me with compassion and dignity and allowed me to pay and pick up two days later. Bertera is a dealership Subaru Corporate should be proud of! Thank you Dean, Alba and Brenda! Holly Baird More

I have previously leased 3 Foresters with Bertera. This time around I decided to purchase a Forester. I could not have asked for a better salesperson than Keith Goldsmith. He has been wonderful in answeri time around I decided to purchase a Forester. I could not have asked for a better salesperson than Keith Goldsmith. He has been wonderful in answering any questions and helping to walk me through the details of a new car. Keith said he would be available if I needed anything and he absolutely has been. He is definitely as asset to Bertera, More

Purchased a vehicle 3 years ago with a warranty that was pro-rateable when cancelled. Warranty performed well to standard, but once I sold the car and am attempting to cancel via Bertera, communication has pro-rateable when cancelled. Warranty performed well to standard, but once I sold the car and am attempting to cancel via Bertera, communication has been less than subpar. Completely dissatisfied with them and regretting my decision after all these years. I expected more from them. Sales department did well from my recollection. More

My husband and I finally decided it was time to upgrade our vehicle. We started the car buying journey very weary- as our past experiences were less than enjoyable. Keith was an absolute dream come true! H our vehicle. We started the car buying journey very weary- as our past experiences were less than enjoyable. Keith was an absolute dream come true! He eased our minds and listened to everything we needed. An ABSOLUTELY painless experience. Never an up sell or trying to talk us into another vehicle. We walked out with the exact vehicle we wanted! They made sure our car was ready to roll at the exact time they estimated it would be ready. An unbelievably wonderful experience from start to end! Keith made sure he was available to us if we needed ANYTHING and followed through on every single promise he made. We are over the moon and beyond thankful for Keith and the entire Bertera family. More

made the whole process painless! My previous car died right after the pandemic began and I was NOT looking forward to buying a new one. After putting it off for three months, it becam My previous car died right after the pandemic began and I was NOT looking forward to buying a new one. After putting it off for three months, it became clear that I needed a car with air conditioning. Initially I went to a subaru dealership closer to where I live (in Amherst) but they didn't really have anything that caught my eye. I also felt like because I wasn't there to purchase a new vehicle, I wasn't a huge priority to the salespeople. I left that day feeling somewhat discouraged. I decided to check out Bertera in West Springfield with my dad the following day. I had seen a few pre-owned vehicles that fit my needs and I'd had a relatively okay experience years ago buying a car there. The minute we walked in, someone greeted us and summoned a salesman, Johnathan. He took one look at the list of cars we were interested in seeing and grabbed the keys and off we went! Overall we looked at nine different vehicles. Not once did I feel pressured to make a decision or to look at something I wasn't interested in. When I found the car that I would end up purchasing, taking it for a test drive was an easy process. Once I'd decided it was the car for me, the rest was simple. Left a small, refundable deposit, as they were going to re-do the air conditioning before I took possession. This was on a Thursday. By Monday, my car was ready to go! Two days later I was able to get the registration and the inspection (I LOVE that I didn't have to navigate the registry myself, they took care of it all) and Johnathan even threw in a set of floor mats. I was DREADING the car-buying process and was delightfully surprised by how painless Bertera made everything! More

Friendly Customer Service I recently brought in my 2015 Impreza for a roof spoiler installation. I previously had an email conversation with Brett McDonald regarding the instal I recently brought in my 2015 Impreza for a roof spoiler installation. I previously had an email conversation with Brett McDonald regarding the install and he responded in a clear and timely manner. When I pulled my vehicle into the service bay, Alba Rodriguez met me with a kind and friendly attitude. After examining the spoiler itself, she was able to determine it would take a little more time than previously anticipated. She then was able to reschedule me for the next day and quote me with a fair price for the additional required labor. Throughout the process, she was very helpful and made sure any questions I had were answered and communicated other information very clearly. Just as I was leaving, she gave me her business card and said I can call her at any time if I needed anything else or had another question. This is the kind of business-customer relationship that all auto service centers should try to build with their customers. I commend Alba for making everything so easy to understand and accessible. More

Excellent experience with salesman. I just want to commend your excellent salesman Gilbert Roy for his caring, helpful and above board help. I previously (about a year and a half ago) bo I just want to commend your excellent salesman Gilbert Roy for his caring, helpful and above board help. I previously (about a year and a half ago) bought a used 2015 Basic Subaru Forester, my first, and Gilbert took the time and care to make the deal easy and insure I was happy with everything. I was recently sent a letter for a promotion to buy back used Foresters and to put me into a new 2020 Forester. Naturally I was interested and went there to check it out. I again asked for Gilbert and although he was extremely busy he took the time to check out what I was interested in, listened to what I could afford and made me a good offer after checking the condition and mileage on my car (excellent and on just over 14,000). As it was so busy I told him to just take his time, try to work out the numbers and get back to me. Well, he did just that but unfortunately, Subaru couldn't come up with an amount I am paying now . Every sales person should be like Gilbert caring and concerned about the buyer and not just a sale. Thank you Gilbert for all your wonderful help!!!Linda Dionne More