Bertera Subaru of West Springfield

This is my second purchase of a new Subaru at Bertera of West Springfield, Ma. I will not shop for a car anywhere else. The entire experience was fantastic. From the couteous greeting, talking with the M West Springfield, Ma. I will not shop for a car anywhere else. The entire experience was fantastic. From the couteous greeting, talking with the Manager, Shawn Sullivan, dealing with the Finance manager, Rob and the sales consultant, Maximino. I felt very comfortable dealing with Rob and Max. Max gave a through review of my new vehicle both prior to the actual purchase and again afterward. He was courteous and answered my questions without hestitation. He was knowledgeable of the vehicle I purchased. I felt as though my satisfaction was important to him. Rob, the finance manager was a great help. Wonderful personality. I just love Bertera Subaru of West Springfield. I drive from Connecticut to deal with this wonderful, professional group pf people. D.Faragosa More

First time buyer with Bertera. very pleased with Nuno Marques from my initial visit. No pressure sale from the start, very friendly, open family man with good values. This what brought me back in to talk Marques from my initial visit. No pressure sale from the start, very friendly, open family man with good values. This what brought me back in to talk with him again. Felt comfortable, he was honest and up front from the start. Upon closing the deal, enjoyed working with Rob Camarata on the financing, warranty, etc. Two great people to work with and I would recommend them to friends.....more importantly to family. Upon showing the car to some friends, they also have a Subaru and had the same great experience with Nuno Marques as well. More

I have nothing but good things to say about Max. He definitely went out of his way to help me out while i was buying my car. Max even went so far as to drive some paper work out to my co-signer because definitely went out of his way to help me out while i was buying my car. Max even went so far as to drive some paper work out to my co-signer because i was stuck at work. If i ever end up back at Bertera for another subaru, Ill be looking for Max when i come in. More

I had a wonderful experience with Jeff. Everything was taking care for when an issues came up. I would recommend my friends and family to get a car from Bertera Subaru at anytime. taking care for when an issues came up. I would recommend my friends and family to get a car from Bertera Subaru at anytime. More

From start to end my experience at Bertera was positive. Rob and Bill were pleasant, helpful, informative and put absolutely no pressure on me. They listened to what I wanted and made sure to show me only c Rob and Bill were pleasant, helpful, informative and put absolutely no pressure on me. They listened to what I wanted and made sure to show me only cars that suited me. When I told them I was looking at something else as well they were complimentary about the other car-they truly wanted me to be happy with my decision. In the end I bought from them because I felt I got a really good deal and the car I chose was definitely a good value. I would recommend them to anyone (Actually I already have!!!). Thanks Rob and Bill! More

Gilbert really went above and beyond for us. He not only arranged to have us picked up at the airport (which was 2 hours away), but he handled a tricky situation very smoothly when there was a problem with arranged to have us picked up at the airport (which was 2 hours away), but he handled a tricky situation very smoothly when there was a problem with the car that we had agreed to purchase. Overall, the whole team at the dealership were great to work with. I will definitely be thinking about buying my next vehicle here. More

Very pleasent Experience. Any questions, thoughts or roadblocks brought to the table by my husband or myself were easily dealt with, by the TEAM at Bertera Subaru. roadblocks brought to the table by my husband or myself were easily dealt with, by the TEAM at Bertera Subaru. More

We visited Bertera Subaru because we were in need of a vehicle that could handle the winter weather. We had a Subaru station wagon many years ago and knew they are reliable. Nuno Marques was the salesman vehicle that could handle the winter weather. We had a Subaru station wagon many years ago and knew they are reliable. Nuno Marques was the salesman who assisted us. He was very knowledgeable about Subarus in general and especially about the makes we were particularly interested in. we settled on the Subaru Tribeca. Nuno was very helpful in describing all the features of the Tribeca and helping us decide that it was the vehicle that was perfect for our needs. We were happy with the value we were given for the car we were trading in. Rob Camarata was very good at explaining the whole financing process to us and very clearly explained every piece of paper we were signing. We were very impressed at how thorough and organized she was. Nuno and Rob not only made the process easy for us, they also made us feel comfortable. We would definitely recommend Bertera Subaru to our family and friends, especially Nuno and Rob. And when the time comes that we need another vehicle, we will definitely come back. More

This is the second vehicle I purchase from Bertera Subaru in West Springfield. As a used car customer, it was important to me that any vehicle I considered be reviewed by an independent mechanic of my choic in West Springfield. As a used car customer, it was important to me that any vehicle I considered be reviewed by an independent mechanic of my choice. I live in Connecticut and Bertera Subaru in West Springfield was happy to drive the vehicle down to my mechanic. Any issues that were identified were completely corrected by the dealership. After being involved in an accident caused by a drunk driver who totalled my car, I returned to the same dealer, the same salesperson and received the exact same great service. At a difficult time when we were having to deal with difficult care rental companies and insurance companies, this dealer made it easy for us by delivering the car at my workplace. More

Our experience at Bertera Subaru was easy from the first time we visited the dealership to the time we picked up the registration for our new vehicle. Bill Montanari was a pleasure to deal with. Not once time we visited the dealership to the time we picked up the registration for our new vehicle. Bill Montanari was a pleasure to deal with. Not once did we feel pressured during the whole process. Tom Quesnel was also very easy to work with when filling out the paperwork. We had an overall excellent experience with this dealership - highly recommended! More