Bertera Subaru of West Springfield

A problem showed up early on, but was dealth with completely and expititiously. In addition gas was added to the tank and the car was taken to be inspected. completely and expititiously. In addition gas was added to the tank and the car was taken to be inspected. More

Joe Bucko helped me find, inspect, test, and purchase a used Legacy with a helpful attitude and a smile on his face. I had a good experience with this dealership and with my first used car purchase. used Legacy with a helpful attitude and a smile on his face. I had a good experience with this dealership and with my first used car purchase. More

I went to Bertera Subaru looking for a used forester in hopes they would have one. They didnt have any automatics on the lot but the Max Salvador had come outside to help me look for a car and suggested a hopes they would have one. They didnt have any automatics on the lot but the Max Salvador had come outside to help me look for a car and suggested a few others to me. He had everything he needed in his hand with pricing and all. He was very professional and patient while trying to get me a car. After test driving one, I still wanted to go looking at other cars and he took my information done to keep in contact and to let me know if any foresters were coming in. I found that the car i test drove with him was the one i wanted and his team and him helped me through every step of the way in getting me the car. He told me everything i needed to know and got me the car to drive home within a week.He never pushed or made me feel uncomfortable in the process. I would go back and buy a car from him or the dealer any day. Their entire team is helpful and professional and meets the needs of every customer! More

I just picked up a 2012 outback for my family. Having never owned a Subaru before, I was uncertain how the experience of purchasing one would go. I couldn't have been happier. I explained that I didn't never owned a Subaru before, I was uncertain how the experience of purchasing one would go. I couldn't have been happier. I explained that I didn't want to go through the "Dance" of negotiating for the car. They accepted my offer without question. Joe and the management team made the whole experience so easy that I was at first leery. But now I'm just thrilled with a great car and a great buying experience. More

Max was terrific. He worked diligently to find me the car that I wanted. He always returned my calls in a timely manner and exhibited a high level of proffesionalism. I would definitely buy a car from him ag that I wanted. He always returned my calls in a timely manner and exhibited a high level of proffesionalism. I would definitely buy a car from him again!!! More

My overall experience was a good one. My sale's person went out of her way to answer questions and get things done, even on her days off. The rest of the team was helpful and friendly. went out of her way to answer questions and get things done, even on her days off. The rest of the team was helpful and friendly. More

This is the fifth Subaru that we have purchased from Bertera Subaru. We decided to purchase a 2011 Forester because of their great trade-in deal. We received very courteous and friendly service from Bertera Subaru. We decided to purchase a 2011 Forester because of their great trade-in deal. We received very courteous and friendly service from Max Salvador. Because of Max, our new Subaru was prepped and ready quickly. Since our purchase, Max has sent us e-mails to make sure that all is well with us and our new vehicle. We would definiely recommend Max and this dealership to all our family and friends. Sincerely, Lil and Vin More

This is at least my 7th (or 8th--I've lost track) Subaru and I have leased or purchased the last 3 from this dealereship. The sales, service and finance stafss are pros! They are friendly, patient and opera and I have leased or purchased the last 3 from this dealereship. The sales, service and finance stafss are pros! They are friendly, patient and operate under the notion there are no stupid questions. Gary Thomsen was my sales person--excellent! He explained all aspects of the model's operation before I decided which I'd go with and afterward spent time reviewing the car's operation again. Thus I was relaxed and ready to drive my new car with its (new to me) bells and whistles when I left Bertera's lot. Thanks also to Steve for providing helpful insights on the different models I looked at and to Tom in finance for a thorough explanation of terms and options. Subarus are wonderful cars and Bertera's is a class act--that's why I keep returning! More

My experience at Bertera Subaru was the best in over 50 years of buying new cars. I owe this response to the extraordinary service I recieved from Max & Rob. I was impressed with the low pressure, actua years of buying new cars. I owe this response to the extraordinary service I recieved from Max & Rob. I was impressed with the low pressure, actually no pressure, and the lengthy time that was taken with me. Max went out of his way in extraordinary ways. Makes the "image" of car salemen altogether different from past experience and "images". I can't put into words, strongly enough, how very special I was treated by Max. I am recommending Bertera to all who admire my new Legacy and I would like to extend a personal thank you to Max and to Rob....Thank you both, Max & Rob. Now if my service experience, when needed, is as happy an experience then I will be one of your most enthusiastic customer "salespersons". More

I had the BEST service at Bretera. Everyone was incredibly friendly and professional. They answered all of my questions completely and went above and beyond to make me feel comfortable and confiden incredibly friendly and professional. They answered all of my questions completely and went above and beyond to make me feel comfortable and confident in my purchase. I love my new Subaru. It is the perfect car for me and I got a great deal!Cudos to the sales crew especially Rob Camarata and Max. Having had a not so good experience in Northampton, I would say that the drive to West Springfield was definitely worth it.| More