Bertera Subaru of West Springfield

Over all, it was a great experience. John and Tom (finance) were very willing to listen and accommodate to my questions and requests. John is very responsive to e-mails and phone calls, and was (finance) were very willing to listen and accommodate to my questions and requests. John is very responsive to e-mails and phone calls, and was very helpful making sure my insurance company set everything correctly before handing the car off to me. It was a very nice treat to have the car dropped off to my work, since I live and work about 50 miles from the dealership. Tom also, had looked into all our requests and was willing to support a change in the financial plan even after the paper work was signed. I didn't feel trapped or forced into a deal I wasn't happy with. Thank you, Dorota More

Purchased 2005 Outback which turned out had bad struts. Returned it 3 times for rattles and they never repaired it. I had to take it an outside repair facility to tell me the struts were bad. Bertera offer Returned it 3 times for rattles and they never repaired it. I had to take it an outside repair facility to tell me the struts were bad. Bertera offered no resolution for the repairs. I spent 15K on a used car and I guess expected too much. If you do buy a used car from here have it inspected from an outside source. More

Ir was a very pleasurable experience to work with Mr. Weber. He made what would have been a miserable and poor experience, the best experience one could have with a car dealer. His customer service was f Weber. He made what would have been a miserable and poor experience, the best experience one could have with a car dealer. His customer service was fabulous. He was instrumental and he really tried hard to make sure that I and my wife were not upset and succeeded in it. More

Excellent - Excellent Service! Patient,kind, attentive yet tenacious - won us over - after dealing with Lexus, Audi, Toyota and Volkswagen. When decision making was difficult she convinced us ever so gen yet tenacious - won us over - after dealing with Lexus, Audi, Toyota and Volkswagen. When decision making was difficult she convinced us ever so gently that Subaru was the car for us. We love our new Outback and the service we received from her greeting us at the door to our drive away was just exceptional. We have already recommended your dealership more than once and will not hesitate to do so again. In a world full of tough sales your little gentle giant will win the customer over every time. Kudos as well to Rob Cammarata ( hope the spelling is correct) who assisted us through your rather long finance process. Steve your Manager was also most attentive. Thanks Subaru! Ann and Doug Peterson More

Went into the dealership expecting to spend no more than 20K including warranties. After realizing that most Subarus of any quality are more than 15K to start, my price cap increased. Salesperson worked wit 20K including warranties. After realizing that most Subarus of any quality are more than 15K to start, my price cap increased. Salesperson worked with me to find a car that suited my needs for the price. More

Darrin met us outside and was very informative with a good sense of humor. He offered to let us take the car home, which we did, and were sold on the Outback. He took us through the process of purchasi good sense of humor. He offered to let us take the car home, which we did, and were sold on the Outback. He took us through the process of purchasing the car which entails much more than the last time we bought a car. More

I love this dealership. They are so professional, the atmosphere is great, I got a great price! I dreaded having to buy a new car but they made it painless, even pleasant. My salesman was so cute...adde atmosphere is great, I got a great price! I dreaded having to buy a new car but they made it painless, even pleasant. My salesman was so cute...added bonus! :) More

I had a very good experience at the dealership. I was not pressured and being a women they listened to my concerns. They were very helpful in every way. When I brought the car back to get a sticker and not pressured and being a women they listened to my concerns. They were very helpful in every way. When I brought the car back to get a sticker and paint coat put on the gave me a car to go shopping. More

The overall experience was pretty painless. There was great attention to detail. The airbag light remained on but was repaired quickly. Both Rob and Billy were very available and helpful. I enjoy driv great attention to detail. The airbag light remained on but was repaired quickly. Both Rob and Billy were very available and helpful. I enjoy driving the car very much. Thanks More

My experience at Bertera Subaru was excellent. Max and the financial team worked very hard to get me into the car that I wanted. This was difficult because of a recent divorce, but they were able to do it the financial team worked very hard to get me into the car that I wanted. This was difficult because of a recent divorce, but they were able to do it. Also, the follow up after the purchase was excellent. More