Bertera Subaru of West Springfield

Overall my experience was pleasant. I enjoyed working with John McGahan, he was attentive without being pushy and he was accomodating to my schedule. I am pleased with our purchase. Subarau makes a nice with John McGahan, he was attentive without being pushy and he was accomodating to my schedule. I am pleased with our purchase. Subarau makes a nice vehicle. I am happy that Subaru was willing to meet a more competitive finacing rate but I wish that it hadn't been necessary to go that extra step in order to learn of their willingness to do so. The closing went smoothly despite a $100 differential in the final numbers. It was small money in relation to the overall deal and we agreed upon a 50/50 split but no one wants to deal with that just before signing. The car was delivered in beautiful condition and time wwas taken to explain all its features. I had mentioned that I wanted crossbars and that I would pay for them separately. That got lost in the transaction so will need to make another trip to the dealiership to make payment for those and have them installed. Not a big deal as John was heading out on vacation and was trying to get the car to us before he did so. More

The salesman was great. His customer service was fast and he was very knowledgable about the motor vehicles they have. The brand Subaru is very reputable and he made it clear about why their name holds such he was very knowledgable about the motor vehicles they have. The brand Subaru is very reputable and he made it clear about why their name holds such vaule. More

I run a $4 million a year retail store, and deal with commissioned sales people on a daily basis. I'm always looking for ways to help them improve how they interact with customers as well as how they pre commissioned sales people on a daily basis. I'm always looking for ways to help them improve how they interact with customers as well as how they present the product. Andrea is far and away one of the most capable and talented salespeople I've ever encountered. She is most certainly an asset to the dealership and Subaru as well. A++++ More

I had a great experience getting my first new car here. I was prepared to face off with someone difficult, sleazy, patronizing, etc given all the horror stories I'd heard from friends and family when they we was prepared to face off with someone difficult, sleazy, patronizing, etc given all the horror stories I'd heard from friends and family when they were buying cars, but I had no such problems. I brought along my husband because I was afraid of being treated like an idiot, but I needn't have worried. Joe Bucko was the salesman I worked with and he was awesome, totally nice and respectful, didn't give me the runaround when I told him what I wanted to pay (I had done research on consumer reports so felt pretty comfortable with what I was asking), and made the process bizarrely stress-free. There was a little negotiation of course, but way less than I thought I'd have to deal with and not at all uncomfortable. He also gave me a reasonable trade-in price. The other nice thing was that they gave me a much better rate than I expected. Triple A was offering a lower quote than they were so they said they'd match it, and when I went back to pick up the car and sign the papers it was even lower than that. The only stressful thing for me was knowing which packages to buy that the finance guy was trying to sell me. That was more my ignorance than anything, as any dealership will offer those things and try to sell them to you. My advice would be to decide before you go in whether you want the maintenance package, extended warranty, etc. More

John was very responsive and answered all my questions. He called several times to check in. He was prepared each time I came into the dealership, which included 2 test drives to be sure I loved the car. H He called several times to check in. He was prepared each time I came into the dealership, which included 2 test drives to be sure I loved the car. He was very knowledgable about the car I purchased. More

Dealing with Dan and Rob was a pleasant experience. Dan was extremely helpful without getting in our way. They were available to answer all our questions, both before and after the sale. I would highly rec was extremely helpful without getting in our way. They were available to answer all our questions, both before and after the sale. I would highly recommend both Dan and Rob along with Bertera when looking to purchase a Subaru.. More

Dealing with Andrea was a pleasure. She was very informative and knowledgeable about Subaru products. She did not try to oversell beyond my budget. I will definitely recommend Andrea and the Bertera informative and knowledgeable about Subaru products. She did not try to oversell beyond my budget. I will definitely recommend Andrea and the Bertera Subaru dealership to my friends and family. Thanks, -Elizabeth More

I went in to Bertera Subaru, not sure I necessarily wanted a Subaru, but wanting to keep my options open. Andrea noticed me looking around and greeted me. She was very friendly and knew a lot about the wanted a Subaru, but wanting to keep my options open. Andrea noticed me looking around and greeted me. She was very friendly and knew a lot about the cars I was looking at. Through the process, she came off more like a friend than a sales person just trying to make the sale. I really trusted what she was telling me about the cars and how they would be a fit for me. I had an excellent experience at Bertera Subaru and I appreciate Andrea's help and knowledge. :) More

We received a friendly welcome from John. He went out of his way to locate an impress outfitted the way we wanted it. The dealership delivered the car to our at the time promised for no additional charge. J his way to locate an impress outfitted the way we wanted it. The dealership delivered the car to our at the time promised for no additional charge. John explained all the costs in a forthright and they were just as promised. Not only would I buy another car from John at Bertera but did just that, returning for a second Impreza less than three weeks later. From Dylantalks More

Andrea went above and beyond the expectations of a typical sales person. She assisted me along he process of finding the perfect car to satisfy my needs. She didn't push me into purchasing just any ca typical sales person. She assisted me along he process of finding the perfect car to satisfy my needs. She didn't push me into purchasing just any car she really tried her best to seek out one that not only would I be able to afford but she wanted to assure that I made a precise choice and that I would be 100% satisfied with my choice. Her bright and devoted enthusiasm helped me along the way! More