Bertera Subaru of West Springfield | Page 31

After researching several differant makes and models I went to Bertera Subaru to look at the new Imprezza. I was lucky enough to have Max Salvador greet me and show me some new cars. He was extremely help went to Bertera Subaru to look at the new Imprezza. I was lucky enough to have Max Salvador greet me and show me some new cars. He was extremely helpful, knowegable, patient, and professional. He took the time to answer my questions and never once was pushy. When we went for a test drive he even drove to a quiet area for me so I could drive the car without worrying about traffic ! After I had decided to buy this car he kept me up to date on what was happening each step of the way, while I waited for the financing, when to pick up the car, etc. I was extremely satisfied with this whole process. My last new car, at a differant dealer, was an unpleasant experiance and I was worried that would happen again.I am happy to say it did NOT. I would highly recomend anyone going to Bertera Subaru to ask for Max, you will be as happy as I am. By the way,,, my new car is AWSOME ! More

One of my best friends had done some research online on One of my best friends had done some research online on the new Subaru Impreza, and so on one Sunday afternoon she had invited me to go along wi One of my best friends had done some research online on the new Subaru Impreza, and so on one Sunday afternoon she had invited me to go along with her to Bertera Subaru to look at, as well as, to test drive this new vehicle. When we arrived at the dealership, we were pleasantly greeted by Sales Consultant, Max Salvador. He was very professional, friendly, knowledgeable and he had a wonderful sense of humor. My friend expressed which vehicle that she was interested in and Max immediately understood what it was that she was looking for. She found the vehicle which she knew that she could not only envision herself driving, but also hopefully owning. So with that being said, and after Max had clearly explained some of the features and demonstrated how each worked, it was off on a test drive that we went. Well, everything worked out as my friend had envisioned and she bought the car and she absolutely loves it! While my friend was the one who was actually car shopping that one fine Sunday afternoon, I was scanning the dealership lot myself, and much to my surprise a 2011 Subaru Outback had caught my eye. Because of my friend's wonderful sales experience with Sales Consultant, Max Salvador and his professional demeanor, friendliness, knowledgeability, and wonderful sense of humor, I was inclined to return to Bertera Subaru and look at and test drive that car which caught my eye. The moment that I sat in the car after Max had retrieved the keys to open it up I thought to myself...SOLD! I bought the car and, I too just absolutely love it! My greatest thank you to our Sales Consultant, Max Salvador for making our experience at Bertera Subaru an awesome one! I would highly recommend anyone who is in the market for a new car to go to Bertera Subaru and ask for Max! Moral of the story: Be careful when you bring your friends along with you to go car shopping... You may just end up buying one too!! :-) More

I bought a WRX from Jeff at Bertera. Jeff was easy to talk to, not at all pushy and gave us a good price without any unpleasant dickering. The whole buying experience took less time and was much less st talk to, not at all pushy and gave us a good price without any unpleasant dickering. The whole buying experience took less time and was much less stressful than the marathon battle of wills that I have experienced in previous car purchases. This is the way buying a car should be--simple, friendly and quick. After buying the car, Jeff was on top of everything to make sure that it was ready for me to drive away asap. He also followed up with us several times to ensure that everything was okay. Jeff and everyone else we met at Bertera were totally professional and friendly. I am pleased to strongly recommend Jeff and Bertera. More

Our salesperson, John, was very patient in bringing us through the process of buying a new car. He returned calls in a timely way and answered our questions. He was able to see us on our schedule. He w through the process of buying a new car. He returned calls in a timely way and answered our questions. He was able to see us on our schedule. He was very knowledgable about the car we purchased. Nuno was friendly and efficient on the day we picked up our car. He answered questions and moved the process along. He too was very knowledgable. More

After an unpleasant visit to Steve Lewis Subaru, I went to Bertera and bought a new 2013 Impreza from Andrea McCorkindale. She was knowlegeable about the dealership's inventory, accurate about when the new to Bertera and bought a new 2013 Impreza from Andrea McCorkindale. She was knowlegeable about the dealership's inventory, accurate about when the new models would arrive, and fairly represented my trade-in to management. She facilitated the sale process, making sure I got the additional items I paid for and scheduling a Sunday appointment for me with the dealership's finance officer. After the sale, she contacted to fix the rear bumper protection which the service department incorrectly applied. I recommend this dealership without reservation and Andrea in particular. More

Josh Menke was very professional from my first encounter with Bertera. He quickly responded to my internet inquiry, followed up with help and to answer questions, helped me find the exact car that I wanted with Bertera. He quickly responded to my internet inquiry, followed up with help and to answer questions, helped me find the exact car that I wanted (ordered it) at a very reasonable price, and walked me through the purchase transactions with others on the Bertera staff. The entire experience was straightforward with absolutely no pressure, hype or other unnecessary BS. By all means, work with Josh for a no-nonsense transaction. Dennis More

Most importantly, Jeff was very comfortable to talk to...from arrival and test drive through negotiation and delivery. My wife and I enjoyed our purchasing experience!, Quite unexpected for an auto pu to...from arrival and test drive through negotiation and delivery. My wife and I enjoyed our purchasing experience!, Quite unexpected for an auto purchase. Secondly, asking price was very attractive (easily beat any dealer around 100mi radius and 2 private dealers). Therefore this didn't require much discussion before settling on a sale price. Also, the vehicle had undesirable rear bumper conditions, and cost to fix was basically absorbed by dealer. I have to say I'm extremely impressed with the quality of bump repair and touch up done. Bumper looks brand new and driving away in a spectacular looking vehicle felt awesome. We were so happy with how smooth everything went, we spent less than 1hr there before we put money down and left well pleased. THAT happens only Rarely when my wife and I are purchasing a big OR small ticket item. Thanks again Jeff! More

I despise car shopping so much that when my mechanic told me that it was wiser to buy a new car than to repair my transmission, I chose to delay it until I finally drove that car the ground-- and then drove me that it was wiser to buy a new car than to repair my transmission, I chose to delay it until I finally drove that car the ground-- and then drove a rental for three more weeks, trying to put off the inevitable. In lieu of my fear of smarmy stereotypical salespeople, I had the extreme good fortune of finding Joshua Menke at Bertera Subaru. Josh was the antithesis of the negative experiences I'd had in the past. He was professional, knowledgeable, personable, patient, and concerned about finding the right car for me. Joshua didn't give a scripted sales pitch, but instead asked thoughtful questions to help make useful car suggestions that fit me stylistically and financially. I felt comfortable and respected and was able to find a car that I love. It was a pleasurable experience from the morning of test driving to the day I picked up the car to the followup call from Josh to make sure I was completely satisfied, because I was treated with integrity and honesty. I look forward to buying my next car from Josh. More

I was in a sticky situation....My car recently was classified as "dead", or the "you can get a new engine or a new car" phrase. It was a 2003 Volkswagen Jetta. Nice car that lasted not so long but it classified as "dead", or the "you can get a new engine or a new car" phrase. It was a 2003 Volkswagen Jetta. Nice car that lasted not so long but it is what it is and I have always wanted a Subaru anyways. On that note, I was set on buying a Subaru. I drive daily, snow or shine. My car is my office. My son and I headed over to Bertera Subaru in West Springfield that same night and bought a car. Bill was the perfect salesman. He was likable, extremely patient (poor guy had to deal with my pickiness, color changes, etc.) We both agreed that Bill couldn’t have done a better job finding "THE" car for me. He was more of a friend...Due to our busy lifestyle, he went with it, working through the phone frequently, and keeping us updated on everything. Everyone knows when you walk in to a car dealership, you're going to immediately be bothered by one maybe two salesmen fighting over whom is going to commission off of this sale...But WE picked Bill. We weren’t picked out. One of the biggest differences this dealership had that I noticed was smiles and friendliness. We walk in and get greeted with smiles; they were there for you...Which that is how it should be when you're buying a big ticket item such as a car. But regardless of price, they are for now the best auto dealership we have ever dealt with. They even gave me a loaner car for a week or so, until my car came. I will be returning to this location for my service and for future purchases. And I recommend this dealership to anyone who wants a Subaru. More

sent a email to dealer, got a call from joshua made an appointment for saturday, went down got the car i wanted, picked it up days later, the guys at beratta are great.good job josh. appointment for saturday, went down got the car i wanted, picked it up days later, the guys at beratta are great.good job josh. More