Bertera Subaru of West Springfield

I hate shopping for a new car but Bertera Subaru has made my experience so pleasant and easy. They aren't obnoxiously aggressive, quite gentle in their sales approach and there to help you find the car you' my experience so pleasant and easy. They aren't obnoxiously aggressive, quite gentle in their sales approach and there to help you find the car you're looking for the best price in western Massachusetts. I travel an hour to Bertera for my service appts. because I love them there, also love their waiting area where i can plug in my computer to their wifi and get some work done while I'm waiting. I refer anyone who is looking for a Subaru to them. More

Purchasing my Subaru from Bill made the expensively scary purchase worth it! He was so helpful and patient and went out of his way to make me feel comfortable with my purchase. I had 0 pressure from Bill. He purchase worth it! He was so helpful and patient and went out of his way to make me feel comfortable with my purchase. I had 0 pressure from Bill. He made me feel confident that I was choosing the right car for me. It's been 1 week with my new car and he's called to see if I had any more questions. Excellent dealer. If you choose to purchase a Subaru, PLEASE see Bill! More

I had a great experience and very prompt service. The process was simplified by Mr. Johnson. He found the right car for me and provided excellant service and I am very pleased and would highly recommend process was simplified by Mr. Johnson. He found the right car for me and provided excellant service and I am very pleased and would highly recommend your dealership based on my positive experience. I am pleased with the financial package and explanation of options provided by Dan Faria. Sincerely, Noreen Geraghty More

I can't say enough about Bertera Subaru! It was a pleasure to buy a car from them! Josh Menke is the best salesman ever! pleasure to buy a car from them! Josh Menke is the best salesman ever! More

Usually, car shopping is the last thing I want to do but Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a gre Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a great resource and his whole approach was relaxed rather than what you sometimes see in a sales situation. After dealing with Subaru I can tell you that this will remain our dealership for the long term. They continue to follow up and take care of you after the sale. They show that they are committed to your satisfaction with your vehicle, service and the extras. All advice that was given by Bill was factual and easily backed up by data with typical search engines used when comparing car prices, safety and features. The car we went with was a Legacy which is manufactured in the USA which was a nice plus. In addition Subaru in general shows a commitment to the environment which is also an added bonus. The Legacy is fantastic with safety features that I did not even know existed in vehicles! The inside is well fabricated and shows nice design features giving it a well put together look. It is classy inside and out which was not the same for some of the other make cars that we test drove which seemed overdone on the inside but with parts that appeared flimsy or inexpensive. We also received a nice value on our package without spending all kinds of back and forth time haggling. All wheel drive is fantastic in comparison with front wheel drive. I am enjoying not feeling that slipping feeling in the snow that I used to. Our experience at Bertera Subaru was excellent. More

Upfront and honest. Did what they could to get us into the car we wanted and met our criteria. Hard working and very professional. A+ experience the car we wanted and met our criteria. Hard working and very professional. A+ experience More

Excellent on all levels to put it simply. Dan Faria and Stan Zancho are the best! They both went above and beyond to get things done and speed things up. Dan was extremely helpful getting the best rate, pr Stan Zancho are the best! They both went above and beyond to get things done and speed things up. Dan was extremely helpful getting the best rate, price and also helping me decide on the best choice of vehicle package. Stan was so easy going and helpful. Takes a bit to find him on the floor, never stops running around to get things done. He even helped save me money on my car insurance by a recommendation. Would strongly recommend this dealership, Stan, Dan and the Impreza. Thanks again guys. More

Josh, Tom and Shawn made the process of purchasing a new car very efficient and they met all of my criteria. I found them all to be responsive, returned phone calls very promptly and kept the process on sch car very efficient and they met all of my criteria. I found them all to be responsive, returned phone calls very promptly and kept the process on schedule. This was my third Subaru but my first new car purchase at Bertera. I highly recommend them especially Josh. More

Stan made the car-buying process stress-free. Buying a new car can be a hassle. Stan tried his best to make the exprience enjoyable and exciting..as it should be! He has a great personality and is genuine new car can be a hassle. Stan tried his best to make the exprience enjoyable and exciting..as it should be! He has a great personality and is genuine. Never once did I feel like I was being taken for a ride or that he was annoyed with my questions. Awesome salesman. More

The best vehicle purchase experience I have ever had! No haggle, best price, delivered as promised, couldn't be happier! Completed all negotiations via telephone, just had to come in to sign paperwork! haggle, best price, delivered as promised, couldn't be happier! Completed all negotiations via telephone, just had to come in to sign paperwork! More