Bertera Subaru of West Springfield

Overall very good experience, very good sales person, just taught the price should of been a lilt more reasonable but i purchase my car stress free... just taught the price should of been a lilt more reasonable but i purchase my car stress free... More

I have traveled all over the northeast to look for just the right Subaru Outback and was very satisfied with the proffesionals at Bertera Subaru. Keith Goldsmith treated us with great respect which the oth the right Subaru Outback and was very satisfied with the proffesionals at Bertera Subaru. Keith Goldsmith treated us with great respect which the others did not. They sell vehicles at the price they advertise; not like all the rest who show a price online, and when you get there it's was always much higher or added fees attached brought the price up by hundreds of dollars.I asked Keith if he would get me certain info on a particular vehicle and he got back to me promptly. Rich Santoni worked out the final price with us and gave us all the information we needed to complete the deal with no haggling necessary. They actually delivered the vehicle to me and registered it in NY.Even after the sale Keith and Shawn Sullivan contacted me to make sure we were happy with our purchase and because of that extra service anyone I know who is looking for a car will be directed to their dealership. These guys go above and beyond to make buying a vehicle a pleasant experience. More

The Bertera Subaru dealership is and has been exceptional. I purchased my third car in the last ten years. Gilbert Roy is personable, knowledgeable, and straight forward. I was able to get an ou exceptional. I purchased my third car in the last ten years. Gilbert Roy is personable, knowledgeable, and straight forward. I was able to get an outstanding vehicle for the price I wanted and received generous consideration for my trade-in. The Subaru team helped me put together a package that I didn't think was possible. My son bought a vehicle from Bertera because of the positive experience I had in 2003 and 2009. And now I'm back to pick up my new 2014. More

Dan Leary is a very friendly and outgoing person. He and the entire staff at Bertera Subaru made the whole car buying experience easy and with as little stress as possible. They went out of the way to find the entire staff at Bertera Subaru made the whole car buying experience easy and with as little stress as possible. They went out of the way to find and get the car that I wanted and made sure that it was delivered on the day that it was promised. They scheduled my service appointments at the time of purchase and made sure that all of the questions I had were answered and if they didn't know the answer they found it out for me very quickly. Dan also came in on his day off so that everything could be done on my time not theirs. I will definitely go back to them, and Dan in particular, to buy any future Subaru's that I am in the market for. HIGHLY RECOMMEND THEM! More

Nice Little Dealership in a convenient area of town. Good selection on the lot and very knowledgeable staff (Keith Goldsmith). They were willing to work with me on the price of car and trade. Keith se Good selection on the lot and very knowledgeable staff (Keith Goldsmith). They were willing to work with me on the price of car and trade. Keith seemed to really want to spend the time to make sure I new the vehicle before and after the sale. Very personable experience, would recommend More

I was looking for used car and Tyler Johnson was the sales person I spoke with and he showed me some cars, the first one was good the second one was better and the third one was the best, Tyler explain sales person I spoke with and he showed me some cars, the first one was good the second one was better and the third one was the best, Tyler explain everything to me about the car, did not influence my decison regarding which car is best for me. Tyler gave me the facts and I made my decision which one was best for me. I eventually met Tom Quesnel and went over the loan process and he was very helpful and honest. Tyler and Tom made my experience at Bertera Subaru very pleasant and smooth. I am glad I decided to go to Bertera Subaru and would recommend them to anyone to buy or lease a car there. More

My experience with the dealership was good. In the beginning, there was some conflicting information about what was included in the car from each dealer I worked with, but by the end we had all come t beginning, there was some conflicting information about what was included in the car from each dealer I worked with, but by the end we had all come to an agreement. Both employees were polite and accommodating. More

The sales team at Bertera were friendly and very helpful with any questions I had.They made sure I left there with the vehicle I was looking for and made sure I was well informed about the whole process. with any questions I had.They made sure I left there with the vehicle I was looking for and made sure I was well informed about the whole process. More

This dealership was great and everyone was very friendly. I was surprised how trusting they were of potential customers especially when Keith went inside as he was dealing with another customer, grabbed a se I was surprised how trusting they were of potential customers especially when Keith went inside as he was dealing with another customer, grabbed a set of keys for the 2010 Legacy GT I wanted to look at, and even said we could go test drive it! That was a great start to my visit and is a quality not found in many other dealerships. After he finished with his other customers, he devoted all his attention to the car I was looking at and answered any questions I had. Other dealerships, I would sneak in a fact to see if they knew what they were talking about or not, and when I did that here at Bertera, Keith said he would find out instead of trying to make something up on the spot, another characteristic that other car salesmen/dealerships don't have these days. He was also very personable. Keith didn't just try and sell you a car, he got to know you, told you about his background, what he did before and other things along those lines which makes you really feel like your welcome at this dealership and is probably why they sell so many cars! I also chatted with another salesmen there about up coming Subaru performance models and he was happy to chat and hold a conversation rather than quickly end it and look for the next sale. As someone who is into performance Subaru's, their online pricing did its job of bringing a potential customer in especially with a diamond in the rough car like a Legacy GT (my family and I made quite the drive to check it out). They did move a little on the price and I of course would have liked a lower price, but they seemed honest about pricing and were pretty fair overall. They did their best to work with me on certain things, like finding/including all weather floor mats for the car and that was a great touch rather then blowing the request off (also had the car cleaned up/detailed before delivery which really made it stand out!). Other than the sales part, Keith even personally drove the car to a Connecticut DMV and got the taxes, CT inspection, and emissions done so I wouldn't have to go through that myself! This really facilitated the whole transaction. To top that off, Keith and his partner waited in line at the DMV and after a couple incidents with the grumpy DMV guy, which we both got a laugh out of, and made sure that I got a copy of everything and put my license plates on! Overall this is one of the best dealership experiences I have had especially with getting my first car and I could not be more happy! Be sure to ask for Keith or any of the Bertera staff and a long or short drive will be worth it in the end, when you own the vehicle you have your eyes on! More

I brought my car in for service and had a small issue, but they really went above and beyond to make sure that i was satisfied and happy. Carlos even brought me into the garage to show me what they did. but they really went above and beyond to make sure that i was satisfied and happy. Carlos even brought me into the garage to show me what they did. Excellent transparency, thank you! More