Bertera Subaru of West Springfield

Keith Goldsmith was a terrific salesperson. He explained all of the features of the Subaru Imprezza, and he went above and beyond showing how the Bluetooth feature worked. He was extremely knowledgeable, p all of the features of the Subaru Imprezza, and he went above and beyond showing how the Bluetooth feature worked. He was extremely knowledgeable, professional and helpful throughout the entire sales process. The vehicle that I ordered was in transit at the time, and the delivery date was estmated. The Imprezza arrived a little earlier than expected, and Keith called me right away to let me know that I could pick up the vehicle earlier than expected. I scheduled an appointment with Tom Quesnal to sign the papers. Tom went over all of the options that are available with the purchase of a Subaru, including free tires for life if service is done through Bertera and also a discounted prepaid service contract. He thouroughly explained all options and did not pressure me into any of these. They went to the registry for me and handled the transfer of insurance from one vehicle to another. I picked up my vehicle a few days later, and I am very happy with my new car. These people deserve five stars! More

There was no high pressure. Friendly, knowledgeable advice. Keith Goldsmith was easy to reach on cell or text. The financing done in house low rate! advice. Keith Goldsmith was easy to reach on cell or text. The financing done in house low rate! More

We purchased a used outback from Keith at Bertera about one month ago. He was great to work with; honest, helpful, and free of xx. We were so pleased that we came back a week ago to buy a second used car f one month ago. He was great to work with; honest, helpful, and free of xx. We were so pleased that we came back a week ago to buy a second used car from him. More

I really enjoyed my experience with this dealership. I had been to numerous dealerships in the area and was unable to get the car I wanted for the price I wanted until I came to Bertera. At Bertera, Rich had been to numerous dealerships in the area and was unable to get the car I wanted for the price I wanted until I came to Bertera. At Bertera, Rich was able to offer me more than I was expecting for my trade in, as well as sell me my Subsaru Outback for under NADA pricing. I was very impressed with my experience there and was certainly recommend Bertera Subaru to anyone looking to buy a new or used car. More

Told Keith what we were looking for and he knew exactly what was on the lot to show us. We were looking to spend less than most cars availabke, but when one came up in inventory to sell he called immedi what was on the lot to show us. We were looking to spend less than most cars availabke, but when one came up in inventory to sell he called immediately and the purchase was made in less than 24 hrs. More

Dan Leary did far more than everything possible to make the sale happen. He scoured the region to find my car, just as the new model year was shipping and inventory was scarce. He kept me informed every the sale happen. He scoured the region to find my car, just as the new model year was shipping and inventory was scarce. He kept me informed every step of the way, from the success of his search to the steps needed to expedite my delivery (status with insurance and RMV, what could be accomplished for delivery asap and what could be deferred). The dealership accepted my price on this scarce vehicle. There was information provided about the various additional programs but no pressure. Thumbs up; five stars; it was all a great experience. More

This was my first time buying a new car. I was looking online for a new car. Found a car that I wanted on Bertera Subaru in West Springfield Ma. web site. Asked and received a quote back from Keith. Co online for a new car. Found a car that I wanted on Bertera Subaru in West Springfield Ma. web site. Asked and received a quote back from Keith. Come to find out that car was already sold. So Keith located a car with the same options and more. Worked with the other dealer and got the vehicle that I wanted. Had a great experience buying and financing with Tom, he was a lot of help with that part of the buying a New car. The whole experience was Awesome Thank You. More

Had a wonderful experience at this dealership. Kieth the sales consultant was very professional. Made me feel very comfortable through out the whole car buying process. I would reccommend this dealership to sales consultant was very professional. Made me feel very comfortable through out the whole car buying process. I would reccommend this dealership to anyone looking to buy a Subaru. Carl. More

My compliments to Dan Leary on a relaxed and hassle-free buying experience. Dan responded courteously to my Internet inquiry and provided me with a comprehensive range of pertinent options -- ranging from m buying experience. Dan responded courteously to my Internet inquiry and provided me with a comprehensive range of pertinent options -- ranging from model to model year to features -- ultimately getting me into the right car at a fair price. He was respectful of the research I had done prior to negotiating a price and scoured the network of New England Subaru dealerships to find the one vehicle that best fit my needs. He kept me fully informed throughout the delivery, prep, and registration process and was insistent on coming in on his day off to hand me the keys to my new car and explain how to use all of the car's navigation, entertainment, communication, and safety features. I'm a convert to Subaru and new fan of Bertera of West Springfield. More

This was my first experience with Subaru and Bertera Subaru. I found the sales staff, in particular, Tyler Johnson to be very knowledgeable about the various models that Subaru offers and guided my wife Subaru. I found the sales staff, in particular, Tyler Johnson to be very knowledgeable about the various models that Subaru offers and guided my wife and I to the best choice for our needs. We reached an agreeable purchase price without the usual haggling within a short period of time. Delivery went just as smooth and although there were two issues that were not resolved during the delivery process, Tyler followed up within a few days and resolved all concerns to complete satisfaction. The service dept. staff is just as pleasant and take care of things in a timely manner. It's been a pleasure doing business with Bertera Subaru of West Springfield and I look forward to purchasing another Subaru from them in the near future. I would highly recommend this dealership to one and all. More