Bertera Subaru of West Springfield

enjoyable car shopping! I had gotten into an accident so I was in the market for a new car. I used to own a Subaru and I absolutely loved it so I knew I definitely wanted a S I had gotten into an accident so I was in the market for a new car. I used to own a Subaru and I absolutely loved it so I knew I definitely wanted a Subaru. I love the gas economy, how versatile they are for trips and adventures, and they are amazing in these New England winters! I went over to this dealership and I was pleasantly greeted by Tyler. We sat down and talked about my situation and what I wanted in a car.. I was torn between a 5-door impreza or the XV Cross trek. He was very responsive to all of my questions and needs and we went with the Cross Trek! After numerous phone calls to other dealers, Tyler found me the car of my dreams! I got to drive away with my brand new baby within a week. This was by far the best car shopping experience I ever had. Tyler kept me updated throughout the whole car buying process and handled everything so it went surprisingly smooth. It was a very stress free and exciting experience! Thank you, Tyler, and the whole Bertera Subaru crew! More

2015 Subaru purchase My first contact was with Armando Lassalle, who I found to be very knowledgeable and very helpful. By the time I decided to make my purchase, he had My first contact was with Armando Lassalle, who I found to be very knowledgeable and very helpful. By the time I decided to make my purchase, he had been promoted to another position within the dealership. He gave me the name of Keith Goldsmith who helped me from that time, until I made my purchase. Keith dealt with all my issues and questions. If he didn't know the answer to my question, he got back to me in a timely fashion. Very professional, great people skills. If I have as good an experience owning my new Subaru as I did purchasing it, I will be very pleased. More

Awesome Experience I recently purchased a 2014 Subaru Forester from this dealership. The staff was amazing. I can't say enough good things. They were very patient and I I recently purchased a 2014 Subaru Forester from this dealership. The staff was amazing. I can't say enough good things. They were very patient and I didn't feel pressured into anything. They answered all of my questions thoroughly. Dan was able to get me a fantastic price on the car I wanted, along with my trade in. Great experience beginning to end. I highly recommend this dealership and would definitely purchase from them again. More

Owner I was in the market for a new vehicle after owning the same one for 12 years. I wasn't sure what I wanted. I had been looking at other vehicles and wa I was in the market for a new vehicle after owning the same one for 12 years. I wasn't sure what I wanted. I had been looking at other vehicles and wanted to see what Subaru had to offer. I met Keith and was impressed by his knowledge of the three models I was curious about. There was no pressure on his part, which is a big plus. After my long visit, and another visit with my husband, we purchased a Crosstrek. Keith took care of everything and answered all of our questions. He delivered the car to my home and went over all the features again with us. We would definitely recommend Keith Goldsmith and Bertera Subaru to anyone looking for a new car. More

Excellent Service I initiated my interest in a car through their online services. Some responded to my request with in a few hours and answered all my initial question I initiated my interest in a car through their online services. Some responded to my request with in a few hours and answered all my initial questions. I informed Holly, that I just recently graduated college and I was on a very strict budget. Holly scheduled a time for me to meet with her and test drive the car. She was very knowledgable about the car and what I could be offered as a new owner of the Impreza. After the test drive I went into the dealership to discuss the car in-depth with Dan, whom was very personable and calm when discussing the car. I never felt pressured to buy the car right then and there. Dan and Holly allowed me to take some time to think and process my own thoughts about the car. Dan did an exceptional job with providing me the money I needed for my trade to make this deal happen, he went above what I was asking. Holly notified me and spoke with me about everything that would happening in order for me to purchase the car and was very knowledgable about the process. The professionalism did not stop with my sales reps, but continued with Tom when I went to sign the papers after deciding to purchase the car. Tom provided me with honest and quality information in regards to my car. He was very personable and I did not feel pressured to purchase any additions warranties or fancy packages that most dealerships pressure you into to get more money out of you. Tom respected and understood that I was on budget and could not afford to go higher than what I was promised. I want to thank Holly, Dan, and Tom for their professional and accommodating services throughout my experience at Subaru!!! I am so happy with my new car and the money I still have in the bank! More

Great Experience at Bertera Subaru! As someone who doesn't love the whole process of purchasing a vehicle, I will say this was the best experience I've had! I knew exactly what vehicle As someone who doesn't love the whole process of purchasing a vehicle, I will say this was the best experience I've had! I knew exactly what vehicle I wanted, and Keith made the process simple, and fast! There was no pushing us to buy and we didn't have to stay at the dealership the entire day waiting for "the manager" to see if they could get us the deal we wanted (as we have in the past at another dealership in the Palmer area). The Finance Manager, Tom, was also great! He had all the paperwork ready for us to sign when we got there, and we were in and out in less than 30 minutes and the car was ready for us to go. Even after the purchase, Keith followed up to see if we were happy with the vehicle. Great customer service overall! More

Best Subaru Dealership This is a very honest and welcoming dealership! I bought my crosstrek from Keith Goldsmith and he is the best salesman to buy from! They don't pressur This is a very honest and welcoming dealership! I bought my crosstrek from Keith Goldsmith and he is the best salesman to buy from! They don't pressure you and will get you into a car you want at the best price!! Thank you Bertera and thank you Keith Goldsmith, and Tom Quesnel!! More

Perfect fit I had very specific needs that Keith went out of his way to meet. I wanted a manual transmission with winter package. He looked far and wide and fou I had very specific needs that Keith went out of his way to meet. I wanted a manual transmission with winter package. He looked far and wide and found just what I wanted. I love my new Subaru Forester. More

Keith Goldsmith/Bertera Subaru I had a very positive experience at Bertera in West Springfield. I worked with Keith Goldsmith to buy a new Legacy. I knew exactly what I wanted and I had a very positive experience at Bertera in West Springfield. I worked with Keith Goldsmith to buy a new Legacy. I knew exactly what I wanted and Keith pretty much got it for me. I know I was very demanding but he was very patient and always pleasant. He is extremely knowledgeable and spent almost two hours showing me the features on my new car. He even delivered the car to my home. I enjoyed working with him and would do so again. More

Amazing Tyler was an amazing salesman! Very helpful and friendly. Would recommend berteara Subaru to anyone! I purchased a Toyota rav 4, and he was very knowl Tyler was an amazing salesman! Very helpful and friendly. Would recommend berteara Subaru to anyone! I purchased a Toyota rav 4, and he was very knowledgable. Answered all my questions easily! Picked my car up that day, and it was amazingly clean and I love it. More