Bertera Subaru of West Springfield

By far the best car shopping experience I've had Bertera Subaru should be a model for all dealerships. Honestly. They gave me by far the best price on my new Subaru and gave me a great deal on my tra Bertera Subaru should be a model for all dealerships. Honestly. They gave me by far the best price on my new Subaru and gave me a great deal on my trade-in as well, all without having to be a master negotiator. Josh, Mike (a new salesperson), and all the other staff were super friendly in a genuine way, and I can appreciate that very much. As long as my experiences are consistent, Bertera Subaru will have a lifetime customer from me. More

Very professional people! Very nice experience with Holly: she is informative, prompt in her replies, and very nice. We ended up purchasing somewhere else (we went to a dealers Very nice experience with Holly: she is informative, prompt in her replies, and very nice. We ended up purchasing somewhere else (we went to a dealership that had the car we wanted already in their lot), but we were so impressed with Holly that we want to go back to Bertrera Subaru for our second car! More

"The Absolute Best Car Sales Experience In My Lifetime" I recently purchased a 2014 Subaru XV Crosstrek from Bertera Subaru in West Springfield, MA. I was extremely satisfied with my purchase experience, a I recently purchased a 2014 Subaru XV Crosstrek from Bertera Subaru in West Springfield, MA. I was extremely satisfied with my purchase experience, and Sales Consultant, Keith Goldsmith, definitely exceeded all of my expectations!!! Keith was very knowledgeable of the Crosstrek and all of the other Subaru vehicles on the lot. He spent significant quality time with me discussing the many features of my new XV Crosstrek. Keith made every effort to make certain I was comfortable in driving & familiar with my new vehicle. More

Watch out for lemons / get a 2nd opinion on condition I purchased a used Outback from these folks in November. The first week we noticed a burning oil smell once the car had been running a while. We let I purchased a used Outback from these folks in November. The first week we noticed a burning oil smell once the car had been running a while. We let if go until the 3 month(?) warranty that came with the purchase was about to expire. We called the dealership and were informed that the warranty only covered "safety items" and a burning oil smell did not qualify. So, we put up with the smell until we took the car in to another dealership for a recall. They informed us that the smell we had been experiencing was oil from a cracked head gasket. I contacted management at Bertera and they stated that they would not do anything as there is no way a cracked head gasket would have gone on that long without catastrophe (the other Subaru dealership and an independent Auto Shop disputed this claim). Buyer beware! More

Outstanding Salesman with a no Hassle experience! Purchasing a new car from Keith Goldsmith was a true pleasure! He was extremely knowledgeable about the cars I was interested in and was very honest Purchasing a new car from Keith Goldsmith was a true pleasure! He was extremely knowledgeable about the cars I was interested in and was very honest and sincere. Keith made the process of shopping for a car really enjoyable and I enjoyed working with him. He was very courteous, positive, and wanted to make sure that I had an outstanding experience. More

my new car very courteous and friendly sales reps. The buying of my new car experience was pleasant and they were helpful and answered all my questions I will re very courteous and friendly sales reps. The buying of my new car experience was pleasant and they were helpful and answered all my questions I will recommend them to my Friend's and family. More

Customer service POOR I called Bertera Subaru on 8/13 in need of service & tow- spoke to woman who was less than friendly & said could not be looked at for 2 weeks due to t I called Bertera Subaru on 8/13 in need of service & tow- spoke to woman who was less than friendly & said could not be looked at for 2 weeks due to their schedule- offered NO help or " try to squeeze" me in - just abruptly said TOO BUSY--Told me she had 40 appointments daily and they were too busy & I could have car towed there & when they got around to it, would look at it-but not for minimum 2 weeks.....well, I will be too busy to even consider Bertera West Spfld for my next car!!!!!!! And will certainly spread the word of this experience! I did receive message & call from Keith Goldsmith who attempted to obtain more information regarding this call-He did his best to explain this is unacceptable service & offered for me to meet with his manager , which I declined. He was super to talk with. More

No Hassle experience A no hassle car experience. Bertera Subaru had what i was looking for and Brian made the process easy. Knowledgeable about the vehicle, helping with A no hassle car experience. Bertera Subaru had what i was looking for and Brian made the process easy. Knowledgeable about the vehicle, helping with a walk through on delivery and checking back in after the sale to make sure everything was working out. More

Got my dream car Not a big fan of going the car dealership but was able to find the car always wanted from this one and was well taken care of by Keith and he was more Not a big fan of going the car dealership but was able to find the car always wanted from this one and was well taken care of by Keith and he was more than professional and courteous and made the experience alot less painful. More

Best experience Keith (sales Rep) by far the best sale person I ever done business with. Also the whole Financial Department was great to deal with. Class A peo Keith (sales Rep) by far the best sale person I ever done business with. Also the whole Financial Department was great to deal with. Class A people. Never going to another dealership again. More