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Bertera Subaru of West Springfield

West Springfield, MA

4.4
403 Reviews

657 Riverdale Street

West Springfield, MA

01089

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Showing 403 reviews

February 22, 2024

Joe and Hillary were both very helpful in navigating the process including my complicated trade-in. More

by Oliverreams
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hillary, Joe Bucko
November 14, 2023

I cannot thank Keith enough for my wonderful experience with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected tim More

by lindon
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
September 29, 2023

Up front on how they deal with trade ins. Showed me how to work all the buttons. More

by Carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrick Miller-Hall
July 19, 2023

We enjoyed working with Bertera for our first Subaru purchase. Our salesperson, Keith, was professional, communicative, and very helpful with our questions. We had done a lot of research beforehand and More

by NewSubaruFam23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
July 07, 2023

I have never in my life regretted working with someone as much as with this dealership. It has been an incredibly frustrating several weeks during which I barely received any communication and only half-asse More

by Marina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gil Roy, Joe Bucko
June 29, 2023

Keith was very professional, friendly and knowledgeable of the brand, he was a big factor to my final decision to buy a Subaru, he answered all my questions with right answers, I didn’t feel pressured, it More

by Starlyn809
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
April 06, 2023

Had a great experience with Bertera Subaru. Good communication with the Darrick and the rest of the staff. Love my new Crosstrek More

by Paulajazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrick Miller-Hall
March 16, 2023

This is New England. There are lots of Subaru dealers. And I'm about to type a whole big spiel, but the too long/didn't read version is this: other dealers deserve your b More

by arvidnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Brust
October 04, 2022

I am giving Bertera Subaru a 1 star rating only because 0 wasn’t an option! When it came to selling me a car they couldn’t be sweeter! When it comes to holding up their end of the bargain after giving them More

by Pisano711
Recommend Dealer
No
Employees Worked With
Shawn Sullivan
October 03, 2022

Bought a car (Subaru Forester Wilderness) from this dealership and I couldn’t be happier. Mr. Keith has helped me decide the best option for me. Very happy with my purchase More

by Ricofilv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
Oct 27, 2022 -

Bertera Subaru of West Springfield responded

Thank you for this response! Have an awesome day!

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