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Bertera Subaru of West Springfield

West Springfield, MA

4.4
403 Reviews

657 Riverdale Street

West Springfield, MA

01089

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Showing 403 reviews

June 01, 2016

Fast and Pleasant Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle t More

by Matthew Risley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Middlebrook, Tom Quesnel
May 08, 2016

stay away from this dealership, not honest about fees After seeing a car on autotrader.com, I contacted this dealership. I drove many hours to see the car and liked the car. A price was negotiated, but it More

by anonymous123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gil Roy
March 27, 2016

Service inability Service department has been unable to resolve problems and seems to show complete lack of interest in resolving issues. Instead takes the approach the More

by Wayne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of the name. He is service write in his 50s and is very large , Carlos Balula
March 23, 2016

Karolina & Evan Keith helped my girlfriend's mom buy her Subaru, and she then recommended that we go through Keith to trade in my Chevy Cruze for a Subaru Impreza. Ke More

by ejweagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Keith Goldsmith, Josh Bruso
February 22, 2016

Tires for Life Program is a SCAM!!! SCAM ALERT! Bertera Subaru denied me getting free tires because there was a time gap in having the tires rotated even though everytime I went there fo More

by avoidberterasubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Balula
February 20, 2016

Todd & Dianne CT Nice Car, Great Experience. I recently purchased a Subaru Forrester from Bertera Subaru in Springfield MA. I was very pleased with our salesman Gene More

by todd53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Ellsworth, Tom Quesnel
February 16, 2016

Great experience! We first met Keith when we came to Bertera Subaru to trade in my husband’s old car. As a young couple buying a new car for the first time, we were ver More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Goldsmith
January 26, 2016

Excellent experience with Bertera Subaru of West Springfield I live in NJ and couldn't find a 2016 Subaru Outback 3.6R with the package that I wanted anywhere in NJ, PA or NY. I located one at Bertera Subaru in More

by Mike Howard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Quesnel, Dan Leary
January 10, 2016

Great car and good sales experience. We purchased our 2016 Outback in October 2015. Starting back in July of last year we visited two other dealers. Choosing Bertera Subaru was made easy More

by Dave & Barb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Leary
December 22, 2015

Disappointed Costumer Poor Costumer Service from Service Department. Since you make the appointment, then rude people without manners, long wait and expensive prices. Sub More

by Disappointed Costumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Balula
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