Bertera Subaru of West Springfield

Great Purchase Experience! Coupled with a a "contract price" from my insurance company's car-buying service and salesman Jeremy Schmieding, my car buying experience was smooth a Coupled with a a "contract price" from my insurance company's car-buying service and salesman Jeremy Schmieding, my car buying experience was smooth and effortless. The most difficult decision was choosing the car color! Jeremy clearly explained features, offered model recommendations, and informed me of financing options. Not once did I feel that buying a car was a game in which I was was going to be outwitted. Hooray!! More

six month car check up Great, great experience as always. Quick, professional service, just as i got there on time. Good feedback report, written and verbal, that all was Great, great experience as always. Quick, professional service, just as i got there on time. Good feedback report, written and verbal, that all was fine. I always enjoy coming back to Bertera Subaru for any car servicing needs. I especially like that Gilbert Roy, who had sold me the car in 2015 is there also, and really cares about the quality of the service. He inspects it also, and answers any car questions that I may have. More

Three Forester'sI'm I have purchased three Foresters from the same salesperson and he is the main reason I will go to Bertera first next time car buying time comes around I have purchased three Foresters from the same salesperson and he is the main reason I will go to Bertera first next time car buying time comes around. More

Sales department very easy to work with. Salesman was very easy to work with. No undue pressure. Knowledgeable. Service department was just ok. Took 4 trips to resolve a 'no start' condition Salesman was very easy to work with. No undue pressure. Knowledgeable. Service department was just ok. Took 4 trips to resolve a 'no start' condition of a period of a couple of months. More

WRX purchase I bought a new WRX and have been very pleased with the car. Jonathon Bernard was a great help and did not play games. Thanks again! I bought a new WRX and have been very pleased with the car. Jonathon Bernard was a great help and did not play games. Thanks again! More

Informative and Accommodating I have never owned a Subaru, but liked the style of the Forrester. After a conversation with my Sales Representative, I decided to test drive both th I have never owned a Subaru, but liked the style of the Forrester. After a conversation with my Sales Representative, I decided to test drive both the Forrester and the Cross Trek. Although I liked both very much, I settled on the Cross Trek because it was a better size for my needs. I appreciated having the opportunity to make a thoughtful decision over a three-week period without any pressure from the dealership. I returned to test drive both cars a second time and spent time wandering around the lot considering color options. My Sales Representative was extremely patient. I am thrilled with my new car! More

Great experience with Raz We came to Bertera with a solid idea of what we wanted and Razmik Keshishzadeh was just great to work with. Raz was a low pressure negotiator and resp We came to Bertera with a solid idea of what we wanted and Razmik Keshishzadeh was just great to work with. Raz was a low pressure negotiator and responsive to our every ask. Everything went just as we expected and we wound up having a smooth experience because of the attention Raz paid to us. We feel great about our CrossTrek decision. More

Excellent service super recommended!!! I arrive to MA with put a car. I search for a subaru car dealer and contact via internet. Sheila call me and do all the process to made the lease of t I arrive to MA with put a car. I search for a subaru car dealer and contact via internet. Sheila call me and do all the process to made the lease of the vehicle. They came and get me to the dealer, to sign and get my new vehicle. Very good experience, very helpful, respectful amd honest. Sheila Serrano outstanding in service and customer service.The sales person, Dan Leary super good, responsible, available, and thrustfull. I am very happy with Bertera Subaru experience. Thanks More

Outstanding I received great all around great service. The salesmen cared enough to get to know me so that I would be matched up with the perfect car. I suggest t I received great all around great service. The salesmen cared enough to get to know me so that I would be matched up with the perfect car. I suggest this Subaru of West Springfield to everyone! More

Great Sales Person Our salesperson, Gilbert, was terrific! He listened to my needs and helped me find the right vehicle to fit those needs. I really appreciated his appr Our salesperson, Gilbert, was terrific! He listened to my needs and helped me find the right vehicle to fit those needs. I really appreciated his approach to selling as opposed to other sales approach we experienced (people trying to get me to buy what was not what I really needed/wanted). More