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Bertera Chevrolet
Palmer, MA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
November 12, 2021
I am here to share my husband's and my experience about this place. To start, we would not recommend this company for any type of services whatsoever. From the start, we were treated HORRIBLY by this place this place. To start, we would not recommend this company for any type of services whatsoever. From the start, we were treated HORRIBLY by this place, from anyone we ever talked to. As customers who ALWAYS paid in full, we are disgusted and upset by our experience and we will certainly never be returning to this place, a place we feel is a poor excuse of a company, and we recommend the same for anyone who wants to be treated with respect. My husband purchased his truck here and was interested in the "free" tires for life program. In my opinion, I am not sure how this place can get away with calling this program "free" tires for life because nothing about it is free by any means. He was told that if he paid for a $2k service that he would remain eligible for this program. We should have took this as a warning but in good faith, my husband used his hard earned savings to do this, again PAID IN FULL. After this, they measured his tires. This is when our problems began. For over THREE MONTHS, he called every week to check on the status of his request. Most times, they wouldn't even give him the time of day, saying people were out and they didn't have any information. When we did get any information, he was told there was a paperwork issue. This went on for a month. The remaining two months he was told that tires were ordered and then they ordered the wrong thing. We feel that they could have had the respect to at least tell him the truth, but we couldn't even get that out of them. Of course, when all the excuses were done and they could do the tires, they took a very very small percentage off for this "free" tires for life program. They claimed, the day of, that the wrong tires came in and had to reorder (how they then came in THE SAME DAY is beyond us after waiting three months). And in the end, this was some of the worst craftsmanship we've seen, his rims were all scratched up. Also, the amount he was charged, he would've been able to go to any other place to get tires and be treated with some dignity. So, I caution anyone who considers doing business here to at least look at other options. This was a horrible experience, we felt that we were lied to, treated as less than human, and had to deal with months of frustration. We will never be returning to this place. We are considering legal counseling at this point with how we were treated. More
by j.lachut91
Employees Worked With
Entire, service, department
October 26, 2021
I’ve been looking for a new pick up truck since August could not find one I found one at bertera chev They really help me out and they took care of me I would recommend them to anybody could not find one I found one at bertera chev They really help me out and they took care of me I would recommend them to anybody More
by James rjshore
Employees Worked With
Zachary Urekew
September 22, 2021
I just purchased 7 th vehicle from bertera. Sales manager Jacob was extremely helpful and professional. I got a fair deal on new Silverado. JL Jacob was extremely helpful and professional. I got a fair deal on new Silverado. JL More
by Lynch3rd
Employees Worked With
Brian Yarrows, Vinny Moretti, Jacob Mead, Wayne Mark
September 10, 2021
Thank you Jose for helping me see straight when I was overwhelmed. You did an excellent job on explaining the vehicles and accessories that go with them. overwhelmed. You did an excellent job on explaining the vehicles and accessories that go with them. More
by Stadtlanderb
Employees Worked With
Jose A Lopez, Vinny Moretti, Samantha Cardin
August 31, 2021
Our Sales Rep Matt was fantastic. He was patient and respectful of my parent through the the buying process. He treated them with the respect and kindness they deserve. Sales dept is great -- serv respectful of my parent through the the buying process. He treated them with the respect and kindness they deserve. Sales dept is great -- service department is an issue. More
by sb.beauch14
Employees Worked With
Matthew Coppedge
August 10, 2021
If I could give less than one star I would . (Total Incompetence) custom ordered new truck with accessories. Asked salesperson everything was included, yes was the response was, even have email. Didn' Incompetence) custom ordered new truck with accessories. Asked salesperson everything was included, yes was the response was, even have email. Didn't haggle over price paid what they asked less rebate. Then told this wasn't included in price add $1000 now. Then called and told truck is in but we never ordered the accessories. Waiting over two months for the right bug deflector. Then it comes in all scratched up. Order new one another two months. now installed. Had to go back and have window vents installed on ride home one blew off. Go in for the window vent to be installed dealership ordered wrong one. Truck was in for recalls and window vent install dropped off for whole day. Was told at three o'clock that wrong window vents ordered and they couldn't do the service recalls scheduled appointment two weeks in advance what a dealership. Have already deterred three friends from going to buy a vehicle at this dealership and will continue to do so. Still waiting on the window vent. More
by bdk
Employees Worked With
Ryan
