Bertera Chevrolet

Save yourself a headache and NEVER go to this dealership. The prices advertised are after a $3500 which they conveniently fail to disclose until you sit down to talk numbers. The sales people are just go b The prices advertised are after a $3500 which they conveniently fail to disclose until you sit down to talk numbers. The sales people are just go betweens with the sale managers. They over promised and significantly under delivered. We were promised a specific price and when we went to sign our purchase agreement the payment was $61 more then promised. After an agreement we did finally come to an agreed price. However we signed our ppwk and still have not been able to take delivery of our vehicle. Empty promises and flat out lies were made to us by the dealership. Not one employee has taken responsibility for our experience. Everyone passes the buck onto someone else. We've actually filed a complaint with the BBB to try an assist us with the delivery of our vehicle. Essentially we've been taken!!! More

We found a truck that we liked on the internet and decided to go and see it at Bertera Chevrolet in Palmer, MA. When we arrived the woman at the desk did not even make eye contact. No one asked to h decided to go and see it at Bertera Chevrolet in Palmer, MA. When we arrived the woman at the desk did not even make eye contact. No one asked to help us so we finally asked to speak with someone. We were told to wait. While we were waiting, Brian asked if we were being helped. We said we just had a question. He said he is here on his day off but he would help us. He introduced himself only to my fiance and refused to tell us about any car in stock without us giving him our name, address, and phone #. He finally looked up the truck we were interested in and said he sold it himself 2 days ago. He said that the prices listed on their website are really $3500 more than the internet listed price, because it assumes a trade in. We didn't have a trade in. Brian told us that the truck that we wanted is sold at a "premium" and would be hard to find for the price listed on their website or at the kelly blue book value. He made us wait several times and then came back and asked if we are interested in a SUV. We told him we wanted a truck like the one they have listed on their website. He left again and came back and told us that he is able to get a "special" deal at auctions around the country. We told him we'd prefer to search for that "special" deal ourselves. We were extremely disappointed with Bertera Chevrolet's misleading advertising of their prices on the internet and their very poor customer service. We will never buy a car from there. More

The price of the car was good and our sale person was decent enough, but we all know they are just pawns to the sales managers. And the sales manager treated us like morons. They had the car listed fo decent enough, but we all know they are just pawns to the sales managers. And the sales manager treated us like morons. They had the car listed for X price on the internet, then gave us exactly what Kelly Blue Book had for our trade-in. They kept going back and forth doing the "let me talk to my manager" thing, but never really made us a better deal than what was listed. I do sales and marketing consulting for big clients that trust my understanding of how to be successful in sales. I'm not an idiot, I know when someone is playing a sales game with me. Then the car didn't have the remotes for the keyless entry system, which they didn't disclose until after the deal was done. When I went back they said, some cars don't have them even if the car has the system. It's like floor mats. That's great, but the car we bought was 6 months old and the remotes cost over $100 each. Non-disclosure of missing parts is a big problem in my book, especially now that I can't do anything about it. Worst of all, they had a sign in the showroom that said anything less than 100% satisfaction is unacceptable. I would never recommend this dealership to anyone, they cheap prices aren't worth the horrible customer service. More