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Bertera Chevrolet
Palmer, MA
501 Reviews
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Showing 501 reviews
May 20, 2010
My experience at Bertera was a positive one. We purchased a new pick-up truck from Brian Hall and were very satisfied.He knows his product and it was not a pressure filled sale.We took our time and did not a new pick-up truck from Brian Hall and were very satisfied.He knows his product and it was not a pressure filled sale.We took our time and did not feel rushed. I would recommend this dealership. We have purchased cars in the past and it was a tension filled proccess, but not here.In going over the paperwork Brian answered all questions clearly and honestly.Everyone was very helpful. More
by W&J4509
Employees Worked With
Brian Hall, Brian Hall
May 12, 2010
I found the car I was looking for on their web site and called to make sure they still had the car. I explained I lived in New Hampshire and that I did not want to play games. They were excellent to deal w called to make sure they still had the car. I explained I lived in New Hampshire and that I did not want to play games. They were excellent to deal with and followed up with all details of the deal. I got the money I was looking to get for my trade and I paid a fair price for the car I purchased. They even delivered my new car to me in NH to save me the drive. I would recommend this dealer to my friends and family and will probably buy my next car from them. Jay and Frank were both great to deal with. More
by dwm69
Employees Worked With
Frank and Jay, Jay Freeman
May 11, 2010
I went to Bertera Chevrolet in Palmer looking for a used pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to d pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to deal with, and told him what I was looking for. I was looking for a specific vehicle I had seen online, but had an open mind and figured I would look at some different trucks. Ed was not sure if the truck I was looking for was at this lot, or somewhere else(fair enough, it is a large dealership), so he looked into what was there. He found a newer, more expensive truck that I was going to love. I was hesitant regarding the price, but he assured me that because it was a newer truck, they could get me a lower interest rate, so the payments would be close to the same. Sounded reasonable so I took it for a test drive and put a deposit on it. I was told a deal should be all set, I just needed to bring in my trade-in. The next day, I spoke with Ed, he told me I got an approval, and would be happy with this deal, and when could I bring in my trade. I was planning on going there again on Saturday morning(this was a Thursday). The next day I got a call from Jason(again, never caught a last name), again I was told that I would be happy with the deal they were giving me, and they needed to see my trade, my plans had changed, so I told him I could come in that afternoon. When I got there Jason started to go over the great deal..... He told us that they would give me what I wanted for my trade, and my payments were going to be $150 over what I told them was my maximum monthly payment! He apologized, said he never saw the salesman's notes regarding what we wanted to pay. He left the office for a couple of minutes, came back with another no good offer, again he left, again another bad offer. I then told him how disappointed I was with the lack of communication going on in their business, and that I would take my business elsewhere. The next morning I looked at my bank statement only to find they had cashed my check for the deposit, I've bought a few cars in the past, and have never heard of a dealership cashing a deposit check before delivering the vehicle, but I guess that's how they work. In short after calling and speaking with Jason, he assured me to fax him a copy of the cancelled check and they would send me a refund check in the mail, plus an extra $25 to cover my wasted time and gas. He told me I should have it by Wednesday. I received my refund 2 weeks later, after emailing a copy of the cancelled check again. Also found the deal I was looking for, I spent less on a similar vehicle with a dealership that values their customers. More
by adam1
Employees Worked With
ed, jason
May 11, 2010
I saw a car That Bertera Chevy had advertised on Ebay. It was the exact model & color that I was looking for. I called he number in the ad & got a salesman who connected me with Dominick the Sales Manager. I was the exact model & color that I was looking for. I called he number in the ad & got a salesman who connected me with Dominick the Sales Manager. I feel that I had a fairly difficult deal for them to work with. I was trading a 2007 Civic EX for a 2008 Civic SI. I wanted to negotiate the asking price on the car that Bertera had while still getting a fair trade in value on my 07 Civic. After a short while, Dominick & I came to a very fair agreement. I was treated like a valued customer. I rarely see that anymore. Dominick & his team went above & beyond what I feel would be the norm. The car was even delivered to me in NY (2 hours away) at no additional charge. I am giving Bertera Chevrolet & Dominick the highest possible rating because they treated me as if I had been dealing with them for years. I will buy from them again & I will recommend them highly to my friends & family. More
by Tom400
Employees Worked With
Dominick
May 07, 2010
I had a great experience. Brian was professional, honest and the best part he did not pressure us in buying the car. In my opinion he is a number one salesman. I would highly recommend anyone to go to Ber and the best part he did not pressure us in buying the car. In my opinion he is a number one salesman. I would highly recommend anyone to go to Bertera and ask for Brian. Also, their Service Department and Body Shop did awesome work on my car! More
by HeidiC0719
Employees Worked With
Brian Hall, Brian Hall
April 30, 2010
I HAD A GREAT EXPERIENCE AT THE PALMER DEALERSHIP.MICHAEL TEIXEIRA HELPED ME ,HE WAS GREAT TREATED ME WITH RESPECT.WAS ALWAYS SMILING.AND THAT MADE MY DAY GO BY SO MUCH EASIER .HE ANSWERED ALL OF MY QUESTION TEIXEIRA HELPED ME ,HE WAS GREAT TREATED ME WITH RESPECT.WAS ALWAYS SMILING.AND THAT MADE MY DAY GO BY SO MUCH EASIER .HE ANSWERED ALL OF MY QUESTIONS AND EXPLAINED EVERYTHING TO ME .ALL AND ALL I AM VERY HAPPY THAT I CHOSE TO GO THEIR I WOULD RECOMMEND IT TO EVERYONE WHO IS LOOKING FOR A CAR. More
by JOHNKR
Employees Worked With
MICHAEL TEIXEIRA
April 29, 2010
I purchased a used SUV from this dealer on 4/11/10. On 4/23/10 I returned at 8:30 AM to have new tires put on the vehicle, which was part of the sales agreement. I was told this would take approximately 4/23/10 I returned at 8:30 AM to have new tires put on the vehicle, which was part of the sales agreement. I was told this would take approximately 2 hours, however the vehicle was not ready until 5:30 PM. On 4/27/10 I returned to the dealer for service as the '!" light was now on, which according the service department had something to do with the tires. It's now 4/28/10 and the "!" is now on again! I have spoken to the service center and Mike T. both of which have told me the car can not been seen until Monday 5/3/10. I requested a car in the mean time as Mike T clearly stated that it was a safety issue, which they have denied this request. Reason for the denial- "it's a safety issue but not a major safety issue"- his words not mine... More
by wilson7
Employees Worked With
Mike T. and service center
April 27, 2010
I traveled to Bertera in MA from CT as the result of an ad I saw online. It was well worth the trip because I had a very good experience at Bertera. I was met by the general manager (sales mgr)who greete ad I saw online. It was well worth the trip because I had a very good experience at Bertera. I was met by the general manager (sales mgr)who greeted me and we talked briefly before he introduced me to the salesman who would be handling my purchase. My salesman was honest, direct, and not pushy. We had a "normal" conversation about life issues and finally got around to purchase a vehicle. I told him exactly what I was looking for, what I wanted to spend, etc. Less than a week later, I bought a 2008 Grand Prix from Bertera on only my 2nd visit, and I would definitely return to purchase another vehicle in the future. More
by LINSIEESAU
Employees Worked With
John Acadia
April 24, 2010
mike was awsome throught out my visit. he was very helpfull while helping me fit me in my new car. he went out his way to show and explain things threw, he broke everything down. he did not give up to helpfull while helping me fit me in my new car. he went out his way to show and explain things threw, he broke everything down. he did not give up to get me in the vehicle i wanted. i will recomend him to all of friends,cuz he was that great. More
by bdakota47
Employees Worked With
michael teixeira
April 23, 2010
Mike was great, no pressure, honest opinions, and he got us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyo us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyone, looking forward to continuing our business with them. More
by bestone9287
Employees Worked With
Mike T
