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Bertera Chevrolet
Palmer, MA
496 Reviews
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Showing 496 reviews
June 22, 2010
Friendly greeting by Jason Ayik who immediately introduced us to Frank and showed us the model we were looking for. After being shown all the features on the showroom model we made an offer which introduced us to Frank and showed us the model we were looking for. After being shown all the features on the showroom model we made an offer which was accepted. This dealership handled all of our financing concerns and we were very happy with our experience there. We would highly recommend them to anyone who was considering a vehicle, new or used. More
by sylvibob
Employees Worked With
Frank Depergola / Jason Ayik
Helpful June 03, 2010
My experience at this dealership was pretty bad. I drove a long way to get there after speaking with the Sales manager on the phone and ended up leaving after spending over 3 and half hours there with one h a long way to get there after speaking with the Sales manager on the phone and ended up leaving after spending over 3 and half hours there with one hour basically being pressured to buy a car that was not worth what they wanted for it. To start their website can be misleading. I'm not saying they do this on purposed, but when you use their site you find cars you are interested in and want to see, only to find that they don't actually have those in stock and are working to purchase them soon or have them incoming soon. It's not like they hide that as the VIN info on the car page says incoming upon further inspection, but I guess as a user I don't expect to see cars that are not currently in stock and available on their site, minus the ones recently purchased of course. Like I said I drove over 2 hours to get there and I ended up waiting around inside for over 20 minutes to just have someone address me as a customer, and even then I had to initiate the conversation. When I finally got in touch with the sales manager I spoke with, he handed me off to one of his sales guys and I began looking at some vehicles. I explained thoroughly what I was looking for and the price range I was looking at, and the kid brought me car after car that was not in the range I told him I was looking at. In addition, I spent more time waiting for him to get cars then I did actually looking at or test driving any of them! Finally he brought one over to me that I was semi interested in on his 4th try and it had about 55,000 miles, a cracked taillight and clear indication it was in an accident. He insisted it was just a fender bender and they would fix everything so I took it for a test drive. It was a decent car so I went in a talked price with them. They had this car priced out of my price range (surprise surprise) so I began negotiating and trying to see what they could do given the damage and history of the vehicle. They were adamant with their price and would only budge a little bit. They played the whole "let me check with my manager" game and came back and forth with pricing and finally another guy came out to try and close the deal. He went into this whole monologue about how great the car was and how they wanted to win my business, but in the end it came down to the price and I didn't get the feeling they were that willing to work with me so I left. When I was leaving the 2nd guy said that I should do some research to see if I can find a car even close to this supposed deal and get back to them. He was confident I would not find anything better. So I left a $100 refundable deposit just in case this was the best deal available and drove another 2 hours home. Later that night I got online and did some more research and found 4 exact same cars, some better models and some the same at similar and better pricing. The catch though was that all the ones I found online had far less mileage on them. I went to look at a few of them the next day and ended up purchasing a better and more difficult to find model of the same vehicle for roughly the same price Bertera was willing to offer me. The big thing with this vehicle though was that it had only 25,000 miles and was in pristine condition. It blew the vehicle Bertera had tried to sell me out of the water and the guy I ended up working with was far better at getting the deal done. I told him I didn't want to play the same games I had to play with Bertera the day before and was ready to make a deal for the right car. He didn't play any games, got me the car I was looking for and I am happily driving it now. I am still waiting for my deposit to be refunded from Bertera and it has been about 2 weeks since I was in and indicated to them I bought another vehicle. I emailed that same manager who I had been working with prior to coming in asking him to refund the deposit and he did not even respond to me. I will be calling soon if I don't hear back. I would not recommend this dealer to anyone as I got a heavy feeling that they were mis-representing their vehicles and just trying to move as many as they can without caring about quality. They were friendly as can be during the process, however I did not appreciate the attempt to pressure me into buying their second rate vehicle. The funny thing about this whole experience is, if they had just went to the pricing I wanted them to go to (which was reasonable and still would have given them a good profit) I'd probably be driving that vehicle right now. Good for me they didn't! More
by c0nsumer
Employees Worked With
Steve G., Matt, and a Jeff?
May 27, 2010
I was very surprised with the excellent quality of service and personal attention that I recieved at Bertera Chevrolet, even though I was purchasing a pre owned European Sport Sedan. I called the dea service and personal attention that I recieved at Bertera Chevrolet, even though I was purchasing a pre owned European Sport Sedan. I called the dealership from overseas and was able to place a deposit on a vehicle on the spot, holding it for me for longer than any dealer would prefer, this is when I knew that the customer service of this dealership was better than average. When I arrived to pick up the car, the salesperson that took the deposit was on his off day but the sales staff did not miss a beat and answered all my questions with unmatched professionalism and honesty and I purchased the vehicle the same day. I test drove the car and completed a purchase and sales agreement the same day, every person I encountered from the Salesman to the Finance Manager was a friendly professional at all times. The next day the car was delivered 90 miles to my hometown with the courtesy that one would expect when purchasing a Bentley. Steve Gonzalves, the internet sales specialist that took the deposit on the vehicle, and Mike Teixeira, the Sales Consultant that handled all the paperwork and test drive made my experience at Bertera Chevrolet among the best that I have ever had at any Domestic or Foreign Dealership. I would recommend Bertera Chevrolet to anyone, whether they would like to purchase a new or pre owned Chevy, or if they want a pre owned Audi S4 in near-flawless condition (as I did). I did all of this while I was on R&R Leave from Iraq, and I can say that Bertera also honors the Veterans of this country. Jeff Staff Sergeant, US Army (Active) More
by jeffrey.roy
Employees Worked With
Steve Gonzalves, Michael Teixeira
May 25, 2010
They were by far the best and easiest car dealer to work with. They listen to my needs and my issues and were able to get me into a new car at a good price and a good loan when other dealers just couldn't b with. They listen to my needs and my issues and were able to get me into a new car at a good price and a good loan when other dealers just couldn't be bothered. I would highly suggest anyone to go there for a new or use car. More
by Leslieg37
Employees Worked With
Vinnie Brite
May 20, 2010
My experience at Bertera was a positive one. We purchased a new pick-up truck from Brian Hall and were very satisfied.He knows his product and it was not a pressure filled sale.We took our time and did not a new pick-up truck from Brian Hall and were very satisfied.He knows his product and it was not a pressure filled sale.We took our time and did not feel rushed. I would recommend this dealership. We have purchased cars in the past and it was a tension filled proccess, but not here.In going over the paperwork Brian answered all questions clearly and honestly.Everyone was very helpful. More
by W&J4509
Employees Worked With
Brian Hall, Brian Hall
May 20, 2010
well heres my review from real person whos been screwed over more times then I cant count..its long but worth reading..enjoy.. I was trying to get a 2006 nissan murano, I had gone to over 10 used car de over more times then I cant count..its long but worth reading..enjoy.. I was trying to get a 2006 nissan murano, I had gone to over 10 used car dealerships all denying me a car loan. My credit is not the best but it is not the worst. I contact robert canning online and filled out a credit app. He called back saying he got me approved for a conditional loan, which I was surprised but scheduled a visit. Bertera is almost 2 hours from my home. When I got there the dealership is located on a large hill with many vehicles. The office was very comfortable with couches and big screen tv's. Everytime I visit the dealership there is a wait because of the high volume of customers, which is not a bad thing...but they definitely make it comfortable for you. After the wait rob introduced me you a car sales man jorden, who had just joined bertera. Jorden had me fill out a credit app with my name and address already filled out. Which is when I started to think things were strange because I thought I had already filled this out online and thought my credit had already been approved. But since I made the long drive I just went through it. He asked how much money I could put down, I only could do $500 that day. He asked for my payment...which is when I got very nervous about giving money to someone who hadn't gotten me approved yet. But I ended up giving him my card and sending him on his way. After waiting about an hour jorden said why dont we send you home and give you a call when we hear something back from a promising bank. I got nervous again saying im not leaving without my $500. Can you tell I dont trust car dealerships? After talking with Carl who worked in the financing he assured me that I could get my money back if everything fell through. So I left. The next day I called Carl and he said I was all set. I responded well what am I all set with..he explained that he got me approved for a loan but didnt have the details in front of him at that time. so I asked if he could call me back when he had them in front of him. So I waited until the next morning, never got a call so i contacted jorden to ask him what was going on. Jorden explained that he would need my insurance info. I didnt have it on me but told him to google geico (by the way geico is awful) info and give me a call back when he had some details. Once again no one called so I called later that evening kind of upset becuase no one was calling me back. I asked what was going on and jorden said that im all set with everything but he couldn't give me the loan info over the phone because of the privacy act. So i went down the next day...when I got there Carl showed me the loan info with a fair interest rate and payments. I was very excited but was looking for someone to come out of the closet and say april fools! lol The next day jorden delivered the car and we registered it in my name! woo hoo. So let me tell you I was so prepared to get screwed over because that is what im used to when it comes to car dealerships. Bertera seemed a little sketchy at first but they are just more relaxed in these situations. The 3 I delt with rob, carl and jorden where all very helpful and nice. None of them had that awful salesmen mentality giving you those cheesy one liners!! lol. After going to so many dealerships (dedham auto mall, bournes auto center, richards motors, toyota of nashua just to name a few)none of them worked as hard to get me a loan. Toyota for one pushed me around for over a month trying to get me a loan where Bertera got me one in less then 24 hours. oh, and the car of course.. 2006 nissan murano s pearl with 45,000 miles was $16,877, less than the booked price runs awesome and looks immaculate! I also was able to purchase a 3 year or 36,000 mile warranty on top of the 60 day warranty bertera offers. So I hope this helps anyone deciding on where to go for there next car. Bertera is awesome, little weird but the end outcome is what I wanted. could be happier :-) More
by hbooth603
Employees Worked With
Jordan/Carl/Robert Canning, Carl Binette, Bob Canning
May 12, 2010
I found the car I was looking for on their web site and called to make sure they still had the car. I explained I lived in New Hampshire and that I did not want to play games. They were excellent to deal w called to make sure they still had the car. I explained I lived in New Hampshire and that I did not want to play games. They were excellent to deal with and followed up with all details of the deal. I got the money I was looking to get for my trade and I paid a fair price for the car I purchased. They even delivered my new car to me in NH to save me the drive. I would recommend this dealer to my friends and family and will probably buy my next car from them. Jay and Frank were both great to deal with. More
by dwm69
Employees Worked With
Frank and Jay, Jay Freeman
May 11, 2010
I went to Bertera Chevrolet in Palmer looking for a used pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to d pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to deal with, and told him what I was looking for. I was looking for a specific vehicle I had seen online, but had an open mind and figured I would look at some different trucks. Ed was not sure if the truck I was looking for was at this lot, or somewhere else(fair enough, it is a large dealership), so he looked into what was there. He found a newer, more expensive truck that I was going to love. I was hesitant regarding the price, but he assured me that because it was a newer truck, they could get me a lower interest rate, so the payments would be close to the same. Sounded reasonable so I took it for a test drive and put a deposit on it. I was told a deal should be all set, I just needed to bring in my trade-in. The next day, I spoke with Ed, he told me I got an approval, and would be happy with this deal, and when could I bring in my trade. I was planning on going there again on Saturday morning(this was a Thursday). The next day I got a call from Jason(again, never caught a last name), again I was told that I would be happy with the deal they were giving me, and they needed to see my trade, my plans had changed, so I told him I could come in that afternoon. When I got there Jason started to go over the great deal..... He told us that they would give me what I wanted for my trade, and my payments were going to be $150 over what I told them was my maximum monthly payment! He apologized, said he never saw the salesman's notes regarding what we wanted to pay. He left the office for a couple of minutes, came back with another no good offer, again he left, again another bad offer. I then told him how disappointed I was with the lack of communication going on in their business, and that I would take my business elsewhere. The next morning I looked at my bank statement only to find they had cashed my check for the deposit, I've bought a few cars in the past, and have never heard of a dealership cashing a deposit check before delivering the vehicle, but I guess that's how they work. In short after calling and speaking with Jason, he assured me to fax him a copy of the cancelled check and they would send me a refund check in the mail, plus an extra $25 to cover my wasted time and gas. He told me I should have it by Wednesday. I received my refund 2 weeks later, after emailing a copy of the cancelled check again. Also found the deal I was looking for, I spent less on a similar vehicle with a dealership that values their customers. More
by adam1
Employees Worked With
ed, jason
May 11, 2010
I saw a car That Bertera Chevy had advertised on Ebay. It was the exact model & color that I was looking for. I called he number in the ad & got a salesman who connected me with Dominick the Sales Manager. I was the exact model & color that I was looking for. I called he number in the ad & got a salesman who connected me with Dominick the Sales Manager. I feel that I had a fairly difficult deal for them to work with. I was trading a 2007 Civic EX for a 2008 Civic SI. I wanted to negotiate the asking price on the car that Bertera had while still getting a fair trade in value on my 07 Civic. After a short while, Dominick & I came to a very fair agreement. I was treated like a valued customer. I rarely see that anymore. Dominick & his team went above & beyond what I feel would be the norm. The car was even delivered to me in NY (2 hours away) at no additional charge. I am giving Bertera Chevrolet & Dominick the highest possible rating because they treated me as if I had been dealing with them for years. I will buy from them again & I will recommend them highly to my friends & family. More
by Tom400
Employees Worked With
Dominick
May 07, 2010
I had a great experience. Brian was professional, honest and the best part he did not pressure us in buying the car. In my opinion he is a number one salesman. I would highly recommend anyone to go to Ber and the best part he did not pressure us in buying the car. In my opinion he is a number one salesman. I would highly recommend anyone to go to Bertera and ask for Brian. Also, their Service Department and Body Shop did awesome work on my car! More
by HeidiC0719
Employees Worked With
Brian Hall, Brian Hall
