Bertera Chevrolet

Bertera Cheverolet had a used Hummer that I really liked the looks of. After driving 5 Hours one way to buy the Hummer, The Hummer wouldn't pass for a State of Maine inspection sticker. I ended up spending the looks of. After driving 5 Hours one way to buy the Hummer, The Hummer wouldn't pass for a State of Maine inspection sticker. I ended up spending roughly $700 to get the Hummer to pass for an inspection. It became a hassle dealing with Bertera Cheverolet. Bad Experience over all. Here is an e-mail I received from the general manager. dominick salemi to djette, me show details Feb 23 Robert, I understand your position and empathize with your situation. I know from your email you can understand mine. To clarify a couple of things, you came here to save money. Whether it was in more equipment, less miles, better condition, better history...I am not sure why. The bottom line here is that we do put out a better equipped, cleaner, and better value product than most whcih is why we do the volume we do. So you came here for all or some of those things, and your commitment in driving the distance shows how much different your H3 was in value to the compitition around you. As for your discription of trim pieces you found missing and the windshield you only discovered after driving half way home, this was a pre-owned vehicle purchase. You and I both purchase our vehicles pre-owned because it is a better value, but they are never going to be new. A pre owned car is always going to have its own "character". Without those minor flaws, it would be 2-3 times the cost to us. I am trying to determine the level of participation, if any, that I am willing to have in this matter. I hope that you understand the commitment level this dealership has with its customers for me to entertain this at all without the vehicle here to inspect. In order for me to xxxxx this further, I need a clarification on the "cardigan joint". My service department is having difficulty with that term to describe the repair they are stating it needs and estimate what my cost to repair it would be. Could you please send me a better description? Dominick J. Salemi General Sales Manager Bertera Chevrolet,Pontiac,Buick Toll Free: 1-888-224-4407 Local: 1-413-283-3401 Fax: 1-413-283-7812 Email: GMcarman73@yahoo.com www.berterachevy.com More

My experience at this dealership was pretty bad. I drove a long way to get there after speaking with the Sales manager on the phone and ended up leaving after spending over 3 and half hours there with one h a long way to get there after speaking with the Sales manager on the phone and ended up leaving after spending over 3 and half hours there with one hour basically being pressured to buy a car that was not worth what they wanted for it. To start their website can be misleading. I'm not saying they do this on purposed, but when you use their site you find cars you are interested in and want to see, only to find that they don't actually have those in stock and are working to purchase them soon or have them incoming soon. It's not like they hide that as the VIN info on the car page says incoming upon further inspection, but I guess as a user I don't expect to see cars that are not currently in stock and available on their site, minus the ones recently purchased of course. Like I said I drove over 2 hours to get there and I ended up waiting around inside for over 20 minutes to just have someone address me as a customer, and even then I had to initiate the conversation. When I finally got in touch with the sales manager I spoke with, he handed me off to one of his sales guys and I began looking at some vehicles. I explained thoroughly what I was looking for and the price range I was looking at, and the kid brought me car after car that was not in the range I told him I was looking at. In addition, I spent more time waiting for him to get cars then I did actually looking at or test driving any of them! Finally he brought one over to me that I was semi interested in on his 4th try and it had about 55,000 miles, a cracked taillight and clear indication it was in an accident. He insisted it was just a fender bender and they would fix everything so I took it for a test drive. It was a decent car so I went in a talked price with them. They had this car priced out of my price range (surprise surprise) so I began negotiating and trying to see what they could do given the damage and history of the vehicle. They were adamant with their price and would only budge a little bit. They played the whole "let me check with my manager" game and came back and forth with pricing and finally another guy came out to try and close the deal. He went into this whole monologue about how great the car was and how they wanted to win my business, but in the end it came down to the price and I didn't get the feeling they were that willing to work with me so I left. When I was leaving the 2nd guy said that I should do some research to see if I can find a car even close to this supposed deal and get back to them. He was confident I would not find anything better. So I left a $100 refundable deposit just in case this was the best deal available and drove another 2 hours home. Later that night I got online and did some more research and found 4 exact same cars, some better models and some the same at similar and better pricing. The catch though was that all the ones I found online had far less mileage on them. I went to look at a few of them the next day and ended up purchasing a better and more difficult to find model of the same vehicle for roughly the same price Bertera was willing to offer me. The big thing with this vehicle though was that it had only 25,000 miles and was in pristine condition. It blew the vehicle Bertera had tried to sell me out of the water and the guy I ended up working with was far better at getting the deal done. I told him I didn't want to play the same games I had to play with Bertera the day before and was ready to make a deal for the right car. He didn't play any games, got me the car I was looking for and I am happily driving it now. I am still waiting for my deposit to be refunded from Bertera and it has been about 2 weeks since I was in and indicated to them I bought another vehicle. I emailed that same manager who I had been working with prior to coming in asking him to refund the deposit and he did not even respond to me. I will be calling soon if I don't hear back. I would not recommend this dealer to anyone as I got a heavy feeling that they were mis-representing their vehicles and just trying to move as many as they can without caring about quality. They were friendly as can be during the process, however I did not appreciate the attempt to pressure me into buying their second rate vehicle. The funny thing about this whole experience is, if they had just went to the pricing I wanted them to go to (which was reasonable and still would have given them a good profit) I'd probably be driving that vehicle right now. Good for me they didn't! More