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Bertera Chevrolet

Palmer, MA

4.3
501 Reviews

1187 Thorndike Street

Palmer, MA

01069

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Showing 501 reviews

October 11, 2010

I bought a 2004 Isuzu Rodeo from Bertera Chevrolet. I was extremely impressed upon driving up to the dealership, and was immediately greeted at the door. I had done my research and essentially knew which veh More

by JaimeFreeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Jay Freeman
Oct 14, 2010 -

Bertera Chevrolet responded

Your the best Jamie! Thanks for the great review and enjoy your ride! Dominick Salemi General Sales Manager

October 10, 2010

After emailing and speaking with Bob on a Sunday, we nade the trip to Palmer (which is an hour and a half away). It was never mentioned to us that the dealership closed at 4. We discovered this when we che More

by annoyedonpike
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bob Canning and the Sunday staff
October 05, 2010

Stopped in to Bertera-Palmer while driving back home to the Berkshires from a stop in Worcester. It was my first visit to a dealership as I begin the search to replace my Bonneville which has just passed More

by RPN139
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Graniela and Jay, Jay Freeman
Oct 14, 2010 -

Bertera Chevrolet responded

Glad to hear your son is working on the right brand!!! Thanks for your business and we are glad your keeping it the family as well. We look forward to seeing you soon and appreciate the opportunity to serve you. Dominick Salemi General Sales Manager

October 02, 2010

I have had bad expirances attempting to purchase a car as a young female and felt that salesmen would try to take advantage of me. Trevor Smart was so wonderful and honest and helpful. The entire expirances More

by sehamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Smart
Oct 14, 2010 -

Bertera Chevrolet responded

Thank you for your great review of Trevor and our dealership. We aim to please and love to hear when we are successful. Thanks again for your business.

September 29, 2010

My husband called the dealership regarding a murrano that they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the More

by peabody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Smart
Oct 14, 2010 -

Bertera Chevrolet responded

I suppose there are more cars where that came from...but its gonna be tough to replace that one all the way!!! We thank you for your kind words and hope you enjoy your purchase for many years to come. Thanks for your business! Dominick Salemi General Sales Manager

August 27, 2010

BEWARE!! these fools at bertera chevy really expect me 2 drive around with a bertera chevy logo on my front windshield in exchange for free tires for life.they tell u to sign a paper that says u get free ti More

by ihatebertera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
holly and aj
Sep 27, 2010 -

Bertera Chevrolet responded

Well, it is unfortunate that you feel your dignity is compromised by displaying our website in exchange for tires forever. Our tires for life program has been a very popular program over the years that Bertera Chevrolet provides to all buyers at no cost to them. Do not compromise your dignity any further. Feel free to visit the dealership and we will remove the lettering and remove you from the program for free. Enjoy your purchase Dominick Salemi General Sales Manager

August 24, 2010

I got an email quote from a woman named Holly Blade. She quoted me $327 for a 10' 1500 Silverado just to get me in the door, once I got there, she gave me another sales rep who said she made a mistake and t More

by Craig388
Customer Service
Recommend Dealer
No
Employees Worked With
Holly Blade
Sep 27, 2010 -

Bertera Chevrolet responded

Craig, as discussed there was certainly an error made in the accounting of the payment you were quoted. You cannot combine the rebate and the special financing on any make or model vehicle sold. Unfortunately we no not agree that a simple addition error translates into a $5,000 loss to the dealership. We stand behind our product, our customers, and our word, on a daily basis and will certainly continue to do so. We have apoligized for the confusion and wish you nothing but the best moving forward. Dominick Salemi General Sales Manager

August 06, 2010

The manager was extremely rude and out for my money. He wanted nothing more then to see me leave with a vehicle at the price he was giving and that's it. If I walked, I walked. I was extremely frustrated More

by DailyDriver1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager & Salesman A.J.
Aug 24, 2010 -

Bertera Chevrolet responded

Well it is unfortunate that we were not able to make a deal work for us both. We work very hard to maintain the best value pricing in the market on every vehicle in stock based upon the overall condition, equipment, mileage, and vehicle history. We certainly don't make make money by purposly not selling you a car. We wish you luck in your search and invite you back anytime to take advandage of the value price you were offered. Dominick Salemi General Sales Manager

August 02, 2010

My wife and I were quite impressed with the way that we were treated by Jason and the rest of the staff we met. Jason was knowledgeable about the vehicle we were interested in and we didn't feel pressured More

by artysue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Delisle
Aug 10, 2010 -

Bertera Chevrolet responded

Thank you for the kind words and the business. We are eager to show the rest of your family the same great service and value. Be sure to let JD know they are coming and we will be glad to thank you with a reward for the referal! Dominick Salemi General Sales Manager

July 19, 2010

I was greeted by Steve and then taken care of by AJ. I was treated by all the staff with the utmost respect. This dealership has given me a positive experience and I would recommend them to anyone I kno More

by myotherapy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Motta and Steve Gonsalves
Jul 23, 2010 -

Bertera Chevrolet responded

We appreciate the kind words and thank you for your great review. It is nice to hear when our service is in stride with our value to customers. Thanks for the business and enjoy the car! Dominick Salemi General Sales Manager

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