Bertera Chevrolet

Trevor was knowledgeable and helpful throughout the entire process. Trevor was very attentive to my questions and my requests. I went into the dealership with no intention of buying a car but was given entire process. Trevor was very attentive to my questions and my requests. I went into the dealership with no intention of buying a car but was given an offer I could not refuse on a car that was beyond my expectations. More

I've been looking around for a new car for a few months. The car I was driving is still running fine so I was in no big hurry. I saw a 2009 Chevy Cobalt online at Bertera and decided to go down and look at The car I was driving is still running fine so I was in no big hurry. I saw a 2009 Chevy Cobalt online at Bertera and decided to go down and look at it. I really liked the car and after speaking with the sales rep. Trevor Smart, I decided to purchase the vehicle. Trevor made sure I knew exactly what I was buying (explained everything from the air bags to the sound system and even showed me the kbb value of the car online) and that I was happy with it. The people who wrote the negative reviews on this site are either overly critical or slightly delusional. If you want a low payment for a vehicle, it's a good idea to do your research first. A sales rep can't magically improve your credit so you can drive a Hummer for less than $300 a month. Be realistic and do the math yourself. It's not their fault that you "need" to drive a car that's out of your price range. I'm a young female (the exact person whom you think would be "taken advantage" of during a car deal) and I never once felt uncomfortable or pressured into buying anything. My husband was displeased with the service at Bertera prior to this as well (due to an experience years ago). After dealing with the sales and finance staff this time, he has changed his mind. I left with a nice, quality car and my two year old left with a cookie. Good experience for all of us! If any of my friends or family are looking for new vehicles in the future, I will definitely recommend Bertera! More

I STARTED MY SEARCH ON THE COMPUTER AND ENDED WITH A QUICK RESPOSE FROM BERTERA CHEVROLET IN PALMER. WE SAT WITH MATT AND HE DETERMINED WHAT I SHOULD BE LOOKING AT IN A USED 4X4 VEHICLE. AFTER LOOKING QUICK RESPOSE FROM BERTERA CHEVROLET IN PALMER. WE SAT WITH MATT AND HE DETERMINED WHAT I SHOULD BE LOOKING AT IN A USED 4X4 VEHICLE. AFTER LOOKING AT THREE VEHICLES THE THIRD WAS A GEM. WE CHOSE A GMC ENVOY WITH A DENALI PACKAGE AND LOW MILES. A CLEAN AND WELL MAINTAINED VEHICLE DOCUMENTED WITH A CARFAX WHICH MEANT ALOT TO ME. WE CAME TO AN AGREEMENT ON PRICE AND I WAS COMPLETELY SATISIFIED. THEIR SERVICE WILL YET TO BE PROVEN BUT MATT WAS PROFESSIONAL IN EVERY ASPECT. THANK YOU MUCH STANLEY More

Started with an online search and Bob (internet sales) responded to our inquiry. Went later that evening to test drive the car and was directed to Brian Hall who took us out for a test drive. Personally responded to our inquiry. Went later that evening to test drive the car and was directed to Brian Hall who took us out for a test drive. Personally, I am a Toyota person but my boyfriend is a GM kind of guy. I was very impressed with how the car test drove. Brian was very friendly and very patient with us during the drive and setting up a sales agreement. Brian took a lot of ribbing and was a very good sport about it all. My friend was pretty upset and nervous abouting getting into a car loan again during these trying financial time. Brian and Bob worked well with the loan service people and my friend was able to purchase a quality car at a price/payment that was not only affordable to him but that left him feeling like he didn't get raked over the coals! He believes that it is probably the first experience he has had at his old age...lol..that left him feeling good about his decision, the car and the sales person that helped make it possible. Brian Hall for President?...... well...... jury is still out on that! Great Experience overall. We'd be happy to recommend or buy again....if they had Toyota's that is....Kathy MacGray on behalf of Glen Levitre..... He was very happy! We certainly would recommend the dealership and especially Brian/Bob to any friend, relative or stranger who would care to listen to the positive experience we had. More

My wife and I found the people to be very friendly and helpful. Price and willingness to work with us was very good. The facility is very neat and comfortable. The follow up work to get our purchase ( 2 helpful. Price and willingness to work with us was very good. The facility is very neat and comfortable. The follow up work to get our purchase ( 2009 Malibu) ready and the minor parts replaced to meet our requests were carried out exactly as we had discussed at purchase, a service I have never seen before at other dealerships. I will and have already recommended this dealer to friends and family. More

let me start by saying im a very busy person and normally wouldnt take the time to write that i was happy with my car buying experience. BUT this wasnt just buying a new car, this was much more personal for wouldnt take the time to write that i was happy with my car buying experience. BUT this wasnt just buying a new car, this was much more personal for me. I went to bertera after making phone calls to several dealers looking to trade in my motorcycle for a truck, as sometimes life changes and could no longer afford the bike. i was completely upside down in the loan for not putting any down, i work for myself and had no pay stubs to show, but did have a good credit rating. i explained all this to every dealer and three responded. one said they could give me a maximum of 2500 for my bike(ha), another dealer wouldnt even take it after i mentioned the negative equity. it was imperative that i purchased a truck before winter and also to get out of my horrible motorcycle loan (19.9%) dont fall for intro rates! nonetheless i asked for 4000 for my bike in trade(shooting a little high i thought), and after calling a few places told me they were happy to tell me they could offer me 4500. and im no dummy, that was well above nada and kbb value. of course this was welcomed news, and i checked out a few trucks. i came back the next day with my bike and they crunched and twisted the numbers until we were all blue in the face, but finally were able to get me into a really nice truck, for exactly what i wanted to pay a month, and my rate went down to 7.9%. they WILL go the extra mile to make a sale, i highly recommed this dealer to anyone. and trust me i have dealt with my share of car and motorcycle dealers, these guys are straight shooters and dont have any incentive to nickel and dime you. so they dont. i will be forever thankful that i was able to get out of that crazy bike loan and now have a reliable 4X4 truck. they also were told that i needed the truck asap and they certainly did their part, even giving me a loaner for a few days while i waited for my title to come in. do yourself a favor and go talk to matt, you wont be disappointed More

My wife needed a new car. After searching the internet and local dealers for months, and being told that we were "un-financeable", we came across a car at Bertera that was priced well below everyone else. and local dealers for months, and being told that we were "un-financeable", we came across a car at Bertera that was priced well below everyone else. After waiting a few weeks (for money to come in) we drove 1-1/2 hours to go check it out. It was (is) absolutely gorgeous. Long story short, Trevor helped get us into a car we love at a price we can afford. He stayed long after closing time to make sure that we were taken care of. They even worked out a deal with us when there was trouble getting the title for our trade. We want to thank Trevor and everyone else that stayed late and worked hard to get us the car we needed! More

I was looking for a newer car for my commute to school and back. I needed a car that was safe and reliable. I decided to go to Bertera Chevrolet Pontiac Buick in Palmer, MA. This was the best decision tha and back. I needed a car that was safe and reliable. I decided to go to Bertera Chevrolet Pontiac Buick in Palmer, MA. This was the best decision that I made for my vehicle needs. I met Trevor Smart, who from beginning to end was a professional and friendly salesman. I highly recommend Trevor to anyone looking for a vehicle. I was limited to what I could buy because of my inexperience with credit, but Trevor made it possible to find a newer car that was not only safe and reliable but fit my budget. I am still very grateful to what this dealership has done for me. All of the staff was very friendly and made you feel comfortable. I highly recommend this dealership and Trevor in your search for a vehicle. More

I drove 2 hours to buy a specific vehicle that they told me was available and when I arrived for my appointment it had already been sold. The mistake seemed genuine, but I still left there very dissapointed me was available and when I arrived for my appointment it had already been sold. The mistake seemed genuine, but I still left there very dissapointed. They called to apologize, blah, blah, just not a good dealership experience for me. More

Bad experience so far at this dealer to deal with, customer service is bad I have seen at a dealership. I expect this at a used car dealer but not at a dealership like this. Made me waste 5 hours goi customer service is bad I have seen at a dealership. I expect this at a used car dealer but not at a dealership like this. Made me waste 5 hours going back and forth on a deal. Then had to spend hours more to get my plates back and still dont know if I am going to be able to get out of the deal now that i am losing my job. Would not recommend to anyone unless they let me get out of deal. More