Bertera Chevrolet

I was looking for a newer car for my commute to school and back. I needed a car that was safe and reliable. I decided to go to Bertera Chevrolet Pontiac Buick in Palmer, MA. This was the best decision tha and back. I needed a car that was safe and reliable. I decided to go to Bertera Chevrolet Pontiac Buick in Palmer, MA. This was the best decision that I made for my vehicle needs. I met Trevor Smart, who from beginning to end was a professional and friendly salesman. I highly recommend Trevor to anyone looking for a vehicle. I was limited to what I could buy because of my inexperience with credit, but Trevor made it possible to find a newer car that was not only safe and reliable but fit my budget. I am still very grateful to what this dealership has done for me. All of the staff was very friendly and made you feel comfortable. I highly recommend this dealership and Trevor in your search for a vehicle. More

I drove 2 hours to buy a specific vehicle that they told me was available and when I arrived for my appointment it had already been sold. The mistake seemed genuine, but I still left there very dissapointed me was available and when I arrived for my appointment it had already been sold. The mistake seemed genuine, but I still left there very dissapointed. They called to apologize, blah, blah, just not a good dealership experience for me. More

Bad experience so far at this dealer to deal with, customer service is bad I have seen at a dealership. I expect this at a used car dealer but not at a dealership like this. Made me waste 5 hours goi customer service is bad I have seen at a dealership. I expect this at a used car dealer but not at a dealership like this. Made me waste 5 hours going back and forth on a deal. Then had to spend hours more to get my plates back and still dont know if I am going to be able to get out of the deal now that i am losing my job. Would not recommend to anyone unless they let me get out of deal. More

Brought my car in for check engine light - the price for service was $400 above what was quoted. And now, THREE DAYS LATER, the light is back on for what I suspect is the same reason. I will NEVER go to t service was $400 above what was quoted. And now, THREE DAYS LATER, the light is back on for what I suspect is the same reason. I will NEVER go to this dealer again - shoddy work and horrible attitudes from the employees. More

My experience with Bertera and Trevor was wonderful. He listened to my needs and did not just speak to my husband. It was a car for me so he listened to me. He put me into a Jeep Grand Chreokee and gave me listened to my needs and did not just speak to my husband. It was a car for me so he listened to me. He put me into a Jeep Grand Chreokee and gave me a lesson on all the features and was very knowledgeable about the vehichle. My family and I enjoyed working with Trevor and would recommed him and Betera to anyone who asks.Trevor gave me a tour of the whole dealership and I was impressed with how clean the service area/body shop/ and waiting areas are. Thanks again Trevor and the Bertera Team Karen More

I bought a 2004 Isuzu Rodeo from Bertera Chevrolet. I was extremely impressed upon driving up to the dealership, and was immediately greeted at the door. I had done my research and essentially knew which veh extremely impressed upon driving up to the dealership, and was immediately greeted at the door. I had done my research and essentially knew which vehicle I wanted to purchase, but I was still impressed with the timely manner in which I walked into the dealership and drove out with my new car. I live on the Cape and had mechanical issues a short time after purchase. My muffler began to rot a bit, causing a hole in my muffler, which made it very loud and unsafe due to emissions. I took a chance and called Bertera to tell them about my issue, thinking that I would be told that I was well past the warantee and they would be unable to help me, or would request that I had to drive from Cape Cod to Palmer to repair it. However, I could not have been more wrong. After speaking with Bertera and discussing my repair, they allowed me to get my car fixed on the Cape, and they sent me a full reimbursement check within days of calling them. Economic times are tough, and Bertera was an enormous help during this time. It is nice to know that they not only care about their cars, but also the people driving them. I would recommend Bertera as the sales staff were extremely professional and they took care of issues immediately upon receipt of my phone call.I highly recommend Bertera of Palmer and will definitely be going back there to buy my next car! ~Jaime F. More

Stopped in to Bertera-Palmer while driving back home to the Berkshires from a stop in Worcester. It was my first visit to a dealership as I begin the search to replace my Bonneville which has just passed the Berkshires from a stop in Worcester. It was my first visit to a dealership as I begin the search to replace my Bonneville which has just passed 182,000 miles. Didn't intend to buy, just look at several models. Wound up test driving a nice Malibu, then sizing up an Impala. Johnny and Jay were both friendly, informative and cooperative. While I still wasn't ready to buy at the end of the visit, they offered pricing that will certainly bring me back when I'm ready to go to the next step. My son is a GM mechanic in Southborough MA and encourages me to keep the brand in the family. More

I have had bad expirances attempting to purchase a car as a young female and felt that salesmen would try to take advantage of me. Trevor Smart was so wonderful and honest and helpful. The entire expirances a young female and felt that salesmen would try to take advantage of me. Trevor Smart was so wonderful and honest and helpful. The entire expirances at Bertera in Palmer, MA was outstanding. Everyone was kind and helpful and positive. Trevor spent HOURS with me and I enjoyed his wit and approach to sales. He should be commended for his efforts and honesty. I will, with out a doubt, purchase my next car from Bertera in Palmer and be glad to work with Trevor again. I will recommend Trevor and his dealership to everyone!! It was a pleasure working with everyone and i absolutly love my new Saab. More

My husband called the dealership regarding a murrano that they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the car over and I test drove the car. While out on the test drive I told Trevor that I did come in the other day asking if they had a BMW M3, the person said no, but that person did offer to get one for me, and I said no that's OK. So anyway, Trevor said do you mean an X3? I said yes that's the one, I got my X3's and M3's mixed up. So, we returned to the dealership and I test drove the BMW X3. I told him that I really liked the care, but my husband would not be available until Sunday, to come down and test drive the car. He said that would not be a problem. I put down a $300.00 hold on the car, until my husband could come and look at the car. I told Trevor that I just test drive cars, I don't get involved with the cost of the car. He was great, he never pressured me into making a deal. He is a very professional salesmen. He is a great asset to the Bertera dealership. He was always professional, and also shared some things about his family, as I did as well. We had great laughs about the car, kids and other things. He's just not trying to just sell a car, he also likes to know somethings about the person themselves. He did tell me that I was taking one of his favorite cars off the lot, sorry Trevor, but there are two more cars of his liking. I just want to thank Trevor again for everything! More