Bertera Chevrolet

I had been in the market for a particular used car and found it at Bertera. I have had experience with several other dealerships in the past, not all wonderful. When I spoke with Brian Hall over the pho found it at Bertera. I have had experience with several other dealerships in the past, not all wonderful. When I spoke with Brian Hall over the phone, he was very helpful, very professional and took the time to answer all of my questions and address my concerns. He was direct and upfront when we spoke, and I really valued that. He provided quick feedback and was very easy to deal with throughout. Specifically, Brian went out of his way to help make the transaction run very smoothly for me. He arranged for an inspection of the vehicle with another local dealership and organized an exchange over three hours away from Bertera to make it convenient for me. All much appreciated. Having completed the deal yesterday, I would have only good things to say about Brian...Many thanks. More

Went in looking for a used car, good on gas, under $10K with low miles. Dealer got me exactly that on the first try. Didn't try to talk me into something else. Friendly and knowledgeable customer service. with low miles. Dealer got me exactly that on the first try. Didn't try to talk me into something else. Friendly and knowledgeable customer service. Quick transaction. As long as the car lasts for years, I would definitely consider buying my next one there. More

I have been to many dealers in the past thirty days , I can actually say I hate car shopping !! I walked into bertera in Palmer and was astonished at the number of customers were running around! It reminde can actually say I hate car shopping !! I walked into bertera in Palmer and was astonished at the number of customers were running around! It reminded me of a bee hive like we have here on the farm , we were greeted by a younger salesman with an amazing smile he made us feel like we was among old friends . We purchased a used 2009 chevy cobalt and were then introduced to Dan who made sure we got the best terms he worked hard with the banks... They have completely changed our opinion of a "car" dealer Thanks Bertera , Carl & Dan !!!!! More

I was concerned about buying a new vehicle and the Dealer being responsive to my family's special needs. My wife has cerebal palsy. We were made to feel comfortable and accepted. The dealer was open and a being responsive to my family's special needs. My wife has cerebal palsy. We were made to feel comfortable and accepted. The dealer was open and anxious to meet our needs. They worked with me every step of the way. Their familiarization process was thorough, informative and helped me feel comfortable with the new car. I was so impressed by this dealership that I even exercised bragging rights at work. THIS IS THE PLACE TO GO IF YOU WANT GOOD SERVICE AND PEOPLE THAT CARE. More

Mr. Smart was very pleasant, knowledgable, and very attentive to our needs during all of our exhausting inquiries, the sale, and delivery of our new vehicle. A wonderful, professional staff! I will be attentive to our needs during all of our exhausting inquiries, the sale, and delivery of our new vehicle. A wonderful, professional staff! I will be back for my "next" vehicle for sure. Thanks so much! More

Ordered this car weeks ago, it was exactly as I wanted it to be. It was a build so I knew it would take a while. Always had contact to tle me know what was up. Went to pick it up and everything was smooth to be. It was a build so I knew it would take a while. Always had contact to tle me know what was up. Went to pick it up and everything was smooth, paperwork was waiting for me to sign. They did a great job. More

Everyone was very friendly from the time that I arrived at your dealership. Bob and Matt were very friendly and welcoming. Matt was very knowledgeable about the vehicle that I purchased after seeing onli at your dealership. Bob and Matt were very friendly and welcoming. Matt was very knowledgeable about the vehicle that I purchased after seeing online. Matt made the whole experience very comfortable for me so that I could get into the vehicle I wanted. It was a great price and the vehicle was in great condition. It looked great on delivery. I love my new(used) car and overall really had a great experience purchasing my car. At first I was not sure about going that far to buy a car, but it was definitely worth it in the end. Thank you Matt. I am very happy with my Chevy Cobalt! More

I was very happy with the saleman, Steve Fitzgerald. I went into Bertera knowing what I wanted and he found me the right car to fit my needs. I wasn't so happy when the sales manager stepped in and threw went into Bertera knowing what I wanted and he found me the right car to fit my needs. I wasn't so happy when the sales manager stepped in and threw his two cents in. He seemed more interested in closing a sale than listening to my needs and because of that he almost lost the sale! I bought the next day because of Steve and because he found me the right car! More

People do your homework on this dealer first! I emailed steve several days ago and I told him i was interested in the 2009 chevy malibu they were advertising, and I was told yes they still had it, I receiv steve several days ago and I told him i was interested in the 2009 chevy malibu they were advertising, and I was told yes they still had it, I received a phone call from steve and I explained my bad credit history with him I even filled out the online credit application (don't know what happened to that?) I told him I dont want to waste your time or mine, he assured me that they work wonders!! well after working all day thursday I drove 45 mins out there to spend 3hrs there without a bank approval. I was told someone would get back to me on friday well didn't happen had to call Paul F up (oh yea I got dumped on him after i arrived) well Paul was busy and called me back 2hrs later and said well they really haven't heard anything so i was told they were still talking to the banks call back on sat. well no call backs on sat so i called Paul again and again i was told nothing well I'm not stupid so pretty much said let's forget about this. Well i put $750 deposit down WHICH BY THE WAY THE DEALERSHIP TOOK OUT OF MY ACCOUNT RIGHT AWAY! so i asked for that back and instead of yes sir no problem i got well you need to come into the dealership, I said noooo i put that on my debit card i was then told i need to speak to my finance manager and i will get back to you! WELL PEOPLE BEWARE IF THIS DEALERSHIP CAN NOT GIVE YOU A REFUND IN THE SAME AMOUNT OF TIME IT TAKES THEM TO PULL MONEY OUT OF YOUR BANK DON'T DO BUSINESS HERE!!! By the way I am a member of the military so i will pass this along through my chain of command on the way you do business also i will forward an e-mail to Sen. Brown's office( oh you didn't know Sen Brown is a member of the Massachusetts Army National Guard!??)and it's 2 hours later and I still haven't heard from anyone!! DON'T DO BUSINESS WITH THIS DEALERSHIP!!! this post will stay up until i receive a response and an apology from the general manager, this is no way to do business and treat customers More