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Bertera Chevrolet
Palmer, MA
503 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 503 reviews
May 27, 2011
Our experiance with Bertera was outstanding. The sales person, Paul, did a very good job to make sure we had a good experiance with Bertera. The car was delivered in a timely manner. We got a great price person, Paul, did a very good job to make sure we had a good experiance with Bertera. The car was delivered in a timely manner. We got a great price and we love the car. We came all the way from Newington, CT to buy from Bertera and it was worth the trip. We would do it again the next time we are in the market for a car. More
by ldowden
Employees Worked With
Paul
May 27, 2011
My experience at this dealership was a very positive. The staff was courteous, dilliegent, knowkedgable and worked hard to meet my needs and special circumstances. Considering the high vlume of customers The staff was courteous, dilliegent, knowkedgable and worked hard to meet my needs and special circumstances. Considering the high vlume of customers they deal with, they do a very nice job of making your car buying experience as pleasant as possible. I recommend this dealership as they have a very large inventory and as already mentioned are very professional and hard working. More
by RubenO
Employees Worked With
Darren, Dan, Chris, Brian
May 21, 2011
They will take advantage of you!!! I see other people had the same issue! I went in to the dealership honest about my credit situation. Darin was very nice to deal with and I don't have any problems with the same issue! I went in to the dealership honest about my credit situation. Darin was very nice to deal with and I don't have any problems with him at all. But... they said they could get me into a used Jeep. A couple of days later they call and say they are having problems getting me financed as I expected. I looked at my credit report and they tried over 8 places. That was fine, I couldn't get financed... The kicker... I received a letter from my credit union that they tried to get credit through. They attempted to finance the cost of a used Jeep AND my trade in. They were basically giving me NOTHING for my trade in (which was a 2009 with low mileage in excellent condition). They were trying to finance me for MORE than if I bought a BRAND NEW JEEP. (which I went and did 2 weeks later in RI - over 75 miles away and got over blue book for my trade in) I was so angry that I called and they of course have never called me back to explain. They totally tried to take advantage of me!!! Do not go here, do not give them the time of day. More
by rgboltondydasco
Employees Worked With
Darin, Others
May 13, 2011
It was a great atmosphere, everybody was nice, My sales person Matt was great. I'm hoping to deal with you again! The vehicle is nice, it rides good. I was given vivid details about my truck. You guys have person Matt was great. I'm hoping to deal with you again! The vehicle is nice, it rides good. I was given vivid details about my truck. You guys have a very good reputationm, everyone I talked to was polite and answered all the questions I had. More
by BuddyT
Employees Worked With
Matt Mailloux
April 22, 2011
Thanks for working relentlessly to get me the best financial deal possible. Though it took days to get to a place where I was happy, you all kept trying. Thank you again for your outstanding service financial deal possible. Though it took days to get to a place where I was happy, you all kept trying. Thank you again for your outstanding service! I am looking forward to coming back to review all my extras! very happy!!! More
by mswalker73
Employees Worked With
Trevor Smart
April 22, 2011
I had a great experience with Bertera Chevy. Great price service and overall very satisfied. They went out of their way to find a car for me which gets great gas mileage seats comfortable and looks great. I service and overall very satisfied. They went out of their way to find a car for me which gets great gas mileage seats comfortable and looks great. I was also impressed with the cars features and technology. More
by coltedge
Employees Worked With
Brian Hall, Brian Hall
April 21, 2011
Betera Chevy was a GREAT expereince for buying my first new car!!!! I would definately tell my friends!!! The staff there was verey friendly & helped my get the financing I needed to purchase my new car!! new car!!!! I would definately tell my friends!!! The staff there was verey friendly & helped my get the financing I needed to purchase my new car!! i was looking for a differnt vehicle when I first walked in the door but after talking to Carl I made a better purchase buying a brand new Chevy Cruze!!!! More
by nascar2004jenn
Employees Worked With
Carl Binette, Carl Binette
April 21, 2011
If you're looking for a horrible car buying experience then you must visit Bertera Chevrolet. Everyone should probably experience it once in life, then you can appreciate the good guys. Here's my story then you must visit Bertera Chevrolet. Everyone should probably experience it once in life, then you can appreciate the good guys. Here's my story. There's a service offered by Consumer Reports called "Build and Buy". What you do is go to their site and build your new vehicle. They, in turn, send it out to a few dealers in your area. Well, Bertera came in the lowest, $500 below invoice. Since I lived about 50 miles away, I was hesitant to get involved though it was my best price. Then I filled out a trade-in form on Auto Trader, and Bertera came in as willing to meet my trade-in price. It sounded like I could save a few bucks. I was contacted by Brian Hall and made arrangements to visit the dealership. What did I have to lose besides some gas money and time? First impression, Brian wasn't available so I had to wait about 10 minutes. Was that on purpose? I don't know so let's give him the benefit of the doubt. Then we sit down and start talking. Right away, when I say what price I expected, he does a double-take and says: "Oh, that can't be right, my sheet says $500 ABOVE invoice." Can you believe it? I had talked with Brian a few days before and CONFIRMED the $500 below dealer's invoice. At first he said $500 below STICKER and i had to remind him that it was $500 below dealer invoice. "Oh right", he says. Anyway, i was pissed andf ready to leave right then. Then he makes a production of asking if I had documentation. He takes my document, says, "Oh, yeah, looks like we have to give it to you and disappears". He comes back and says no dice, it was a big mistake, we even had someone else come in with the same price and we're going to contact Consumer Reports. Do you believe it, or was it the classic case of bait and switch? Hey, it gets better. I'm about to leave and Brain says, "Hey, let's look at your car, maybe we can make it up in trade"? Against my better sense, I agreed to let them appraise my car. The Auto Trader price was $5,650, though I knew it would be less. It came in at $4750, which actually surprised me. We were still about $750 apart, and at that point was getting uncomfortable with the whole display. I asked him for my keys, he disappeared in the sales manager's office. The sales manager comes out and asks if we can close the gap. I explain that I had a meeting to attend to (no xx, I had been there for 1 1/2 hours). He is holding my keys away from me and says it will only be a couple of minutes (yeah right). Finally , I had to raise my voice and demand my keys back. This in the middle of the showroom with customers hanging about. So there's my story of my visit to Bertera. I was never happier to leave a place of business in my life. More
by PODbuyer
Employees Worked With
Brian Hall & Sales manager
April 13, 2011
The dealership was clean and family-friendly. Trevor was extremely helpful and courteous. He was very knowledgeable and straight-forward with the information regarding the vehicles and the financing. He ans extremely helpful and courteous. He was very knowledgeable and straight-forward with the information regarding the vehicles and the financing. He answered all of my questions and spend several hours with me. Even after the sale, he spent over an hour with my family and I showing us all of the options and features in the car. I would recommend him to anyone looking for a vehicle.I would return myself to buy a vehicle. I would even send my daughters to Trevor to purchase their vehicles. Overall, a wonderful experience! More
by dmartin8
Employees Worked With
Trevor Smart
March 26, 2011
Bertera was able to get us the best deal on our new Chevy Traverse. We visited several dealerships before visiting Bertera and they were the best. The were the most willing to work with us to get the vehicle Traverse. We visited several dealerships before visiting Bertera and they were the best. The were the most willing to work with us to get the vehicle we wanted for the price we were looking for. They were easy to work with and there were no surprises when we took delivery. More
by wgoscenski
Employees Worked With
Brian Hall, Brian Hall
