Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bertera Chevrolet
Palmer, MA
503 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 503 reviews
December 09, 2011
It was time to trade in my 10 year old SUV so I have been searching Bertera's web site,as I have bought my last 2 new cars there, online as well. I took a ride over and when I arrived I was greeted by Nichol searching Bertera's web site,as I have bought my last 2 new cars there, online as well. I took a ride over and when I arrived I was greeted by Nicholas. He asked me what he could do for me so I told him about the SUVs on the web site I wanted to look at. Unfortunately, the one I had my heart set on was sold. I was ready to leave before I got the sales pitch but guess what? It never happened. Nick was so personable and treated me like I was at the right place to find the type of car I wanted. In my wildest dreams I would never have wanted the car I bought but once I drove it the deal was done. No haggling, no pushyness whatsoever. So, I decided, on a wimp, to go over on a terrible rainy night, 12-7-11, and got an awesome Used car that is better than both of the 2 new cars I had bought in the past. This vehicle has every bell and whistle I could only dream about. Believe me, I am not an easy customer to please but Nicholas did it without trying. He is truly the type of man I would love to deal with next time I am in the market for a car. Merry Christmas to Nick, Bertera Management and all of you who may need to find the car of your dreams. By the way, Chris did the closing paperwork and he was extremely personable as well. Thanks to all at Bertera! More
by Donna Garr
Employees Worked With
Nicholas
December 06, 2011
I drove over a hundred miles to come for the deals that I saw online for Bertera Chevy! Their inventory is huge and all of the cars are super clean. I was looking for a car similar to my previous Pontiac G6 saw online for Bertera Chevy! Their inventory is huge and all of the cars are super clean. I was looking for a car similar to my previous Pontiac G6 GT and wound up being convinced to purchase a year old Chevy Malibu. To say the car is amazing would be an understatement. I worked with Nick Costanza and he was an amazing salesman and overall just a great dude! He wasn't the annoying cliche sales rep who is just trying to sell you anything just to make a sale. He was very practical, honest and down to earth. I have already recommended this place to all of my friends/family and will continue to do so! Take care guys and thanks again! Chris Benson Coventry, Rhode Island More
by Chris Benson
Employees Worked With
Nick Costanza
December 02, 2011
Overall, my experience with this dealer was disappointing. I came in looking for a Trailblazer SS. Since Bertera had the only one within a 2 hour drive, I decided to come in and test drive it. disappointing. I came in looking for a Trailblazer SS. Since Bertera had the only one within a 2 hour drive, I decided to come in and test drive it. My initial experience was good. RJ was helpful during the test drive and willing to deal with me when it came to the price. I purchased the SUV that night at a fair price. I wasn't a bargain, but fair to both parties. I walked away that night satisfied with my purchase. I was very disappointed when it came to delivery of the SUV. We had arranged for several issues to be fixed on the SUV before delivery. Initially, they said it would take a week. However, they ended up taking two weeks. I was very flexible and told them to take their time since I wanted all the issues to be fixed right. They fixed most of the things I had asked for (dent in the door and broken rear 'bow-tie') except two: 1. The passenger door window had loose/uneven molding between the glass and door. There was almost a half an inch gap between the molding and glass. Properly installed, the molding should touch the glass. The problem is, at high speed, the window leaks air. When I came back two weeks later for delivery, I couldn't believe that all they did was glue back the molding! It still leaked air, and contained the half an inch gap between the molding and window. I was expecting them to remove the molding and fix whatever it was causing the gap, not just put some crazy-glue on it! I could have done that at home! 2. Second, they delivered the SUV without cleaning tar off the rims or buffing out the scratches on the hood and back bumper. We had agreed during purchase (in writing) that they would fix these issues. They didn't even try to addresses these. At pick-up I decided these issues were not worth waiting another couple of weeks, so I took the SUV and forgot about it. One other part of the delivery I was unimpressed with was that they they didn't even wash the outside of the SUV or clean the inside! There were gum wrappers on the floor! Poor attention to detail. The real disappointment came a few weeks later, when RJ called me to see if I was happy with the SUV. I told him I noticed the spare tire tools were all missing (jack, wrench, etc.), and I would like for them to be replaced. He said he'd ask his manager and get back to me. He never called me back after a week, so I called him and left a message. Again, he ignored it. After calling every couple of days for a couple of weeks to follow up and leaving a message, I gave up. He was ignoring me. Once again, I cut my losses and forgot about it. Twice, RJ made me a promise, and twice I was disappointed. I would not return to this dealership. They are fair in pricing, but once they get your money, they forget the details. Who knows what troubles Bertera would have given me if I had any mechanical problems! I don't trust their integrity. More
by Prudencio_Olmos
Employees Worked With
RJ
December 02, 2011
My husband and I just purchased a second vehicle from Bertera. (Chevy Cruze and a Chevy Malibu) This dealership is wonderful, All the people there were very pleasant to work with. The salesman Matt was v Bertera. (Chevy Cruze and a Chevy Malibu) This dealership is wonderful, All the people there were very pleasant to work with. The salesman Matt was very knowledgeable and patient with all of our needs. Matt made our experience quick, easy, simple & stress free!!!! The facility is very welcoming and comfortable I loved the fact that they went out of there way to put cartoons on for the kids. We will continue to shop there and spread the word to everyone that we know. Keep up the great work..... More
by Ann67
Employees Worked With
Matthew Mailloux
November 30, 2011
Salesperson was professional and very knowlegable. He was understanding and patient, and didn't push a sale just for a sale. I would recommend my salesman to anyone. understanding and patient, and didn't push a sale just for a sale. I would recommend my salesman to anyone. More
by ajordan82
Employees Worked With
mark williams
November 25, 2011
From having viewed a number of vehicles on their website From having viewed a number of vehicles on their website I was impressed with the quantity of inventory to choose from.When I went to the dealership From having viewed a number of vehicles on their website I was impressed with the quantity of inventory to choose from.When I went to the dealership I explained to Nick what my criteria was and he helped me select the perfect SUV to suit my needs. He was friendly & knowledgeable and thorough in explaining the features and the bells & whistles of the car. The transaction was smooth & relatively simple and I drove home in my new vehicle. Thanks Nick! More
by jeffrsn
Employees Worked With
nick
November 23, 2011
My experience at Bertera Chevrolet was really a smooth experience. Nick had worked with me from the beginning to the final drive away. He is a very personable, very professional and knowledgeable sales experience. Nick had worked with me from the beginning to the final drive away. He is a very personable, very professional and knowledgeable sales rep. I felt very comfortable dealing with Nick right away. After looking at several cars and weighing my options, they worked very diligently to make it work the best possible way. I'm so thrilled and still driving on a cloud with amazement of how wonderful my brand new car is!! It's such a great feeling to know that I will make it to my next destination without worrying if I will break down with my old car. I have such confidence in Bertera with would definitely recommend them to anyone! Thanks Nick, you did a great job!! =) Lori O'H More
by Lohara
Employees Worked With
Nick Costanza
November 15, 2011
My experience at Bertera Chevrolet was excellent. Having spoken with Nick a few days earlier, my husband and I made the near 70 mile trip to the dealership to check out a vehicle that we found online. We w spoken with Nick a few days earlier, my husband and I made the near 70 mile trip to the dealership to check out a vehicle that we found online. We were warmly greeted by Nick, and he promptly showed us the vehicle we came to see. We decided the car wasn't what we were looking for and he took us around the lot to browse our options. We found another vehicle we liked and test drove it, checked it out under the hood, and decided it was a perfect fit. The salesman, the manager and the finance person took very good care of us, making sure that all loose ends were tied without rushing the process. Altogether, it was a hassle free transaction and bottom line - I would recommend this dealership (and Nick) to anyone! Thanks again for a great experience! Ellen F. More
by elf3960
Employees Worked With
Nick Costanza
November 14, 2011
I would definetely recommend this dealership to a friend,Paul was a great salesman,very patient, I wasn't the easiest customer, but he worked with me to make a deal we both agreed on. I will be back friend,Paul was a great salesman,very patient, I wasn't the easiest customer, but he worked with me to make a deal we both agreed on. I will be back in the future and hopefully Paul will still be there. More
by kmscoombs
Employees Worked With
Paul Figuerido
November 12, 2011
Very good experience with Bertera again. This is our Very good experience with Bertera again. This is our second vehicle from this dealership and my son's first! Marc Williams was great to work with an Very good experience with Bertera again. This is our second vehicle from this dealership and my son's first! Marc Williams was great to work with and I would recommend him to anyone looking to buy a vehicle. More
by crazydaisy
Employees Worked With
Marc Williams
