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Bertera Chevrolet
Palmer, MA
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Paul answered all our questions and explained, in detail, all the features of our new suv. Also, did a followup call to make sure everything was going ok and no other questions. Good job Paul. This is the all the features of our new suv. Also, did a followup call to make sure everything was going ok and no other questions. Good job Paul. This is the 3rd car purchase from Betera. More
I've been meaning to let you know that I really appreciated the excellent service and expertise I received from all the staff at Bertera. From the outset, my salesman Nick Costanza assured me the 0 appreciated the excellent service and expertise I received from all the staff at Bertera. From the outset, my salesman Nick Costanza assured me the 08 mountaineer was in mint shape, let me drive it extensively and his knowledge of the vehicle, especially considering it was a line you don't carry, was excellent. I was also impressed by the way other staff asked me if I needed help while Nick was getting paperwork, there was a sense of caring from everyone I encountered. Nick put together a great price package that nobody else could touch and added $1200 in tires, service, brakes, etc. which was more than fair. When I noticed a little bump in the transmission a few days after buying it, Nick directed me to a nearby dealer and said it would be covered under warranty. They tweaked the TCM, problem solved and Nick was correct, no charge! The call from Nick 6 months after the purchase was a also nice touch, he was the best salesman I've experienced, good energy and easy going. This is a very professionally run operation, the waiting room has plenty to read (very important!) the finance guy was very quick and helpful, and your dealership has a friendly vibe. I will gladly use you services again, Thank you, Bruce Marshall More
I was there to trade in my Jeep wrangler for a car and Chris was awesome! Not only is he adorable but he even bought my 7 yr old son candy. Everyone was very friendly and I had a wonderful experience purc Chris was awesome! Not only is he adorable but he even bought my 7 yr old son candy. Everyone was very friendly and I had a wonderful experience purchasing my vehicle from Bertera. More
Back in 2011 I went all around looking for a car that I needed to get around back and forth to work, new or used it didnt matter. No dealer would work with me as my credit wasn't srong enough. I finally re needed to get around back and forth to work, new or used it didnt matter. No dealer would work with me as my credit wasn't srong enough. I finally recieved a letter in the mail from Bertera stating that they were willing to work with m and get me a car. So I went to check it out and sure enough I was able to get a goof reliable car within a month. It was a great experience from beginging to end they worked round the clock and kept in touch with me through evey step of the process. The overall experience that I have had with this dealer weither it was sales or auto service dept eveyone was friendly and very informative. I will continue to work with them as a loyal customer. More
My experience with Bertera Chevrolet was a very plesant My experience with Bertera Chevrolet was a very plesant one. I have heard all the horror stories of big car "supermarkets" just trying to push cars My experience with Bertera Chevrolet was a very plesant one. I have heard all the horror stories of big car "supermarkets" just trying to push cars off the lot, and was always detered by that. Betera corrected that notion starting and ending with the salesman I had the pleasure of doing business with, Nick Costanza. Nick was honest, hard working, knowledgable and actually cared about what he was selling you. There were a few issues I was concerned with about financing, and working with the fine people at Bertera made it a comfortable and a breeze.I would absolutly recommend this dealership to anyone in search of a vehicle, ask for Nick and you won't be dissapointed. More
Beyond being helpful. Made our buying experience very comfortable We are new to this area and finding a dealer on first try was a plus. We would recommend this salesman at this location to everyone. Ke comfortable We are new to this area and finding a dealer on first try was a plus. We would recommend this salesman at this location to everyone. Keep up the good work. More
I am very happy with buying my new equinox at bertera. They offered the best price I could find , were willing to try n give me a fair price for a "well used" pick-up truck. Their financial team actually They offered the best price I could find , were willing to try n give me a fair price for a "well used" pick-up truck. Their financial team actually went above and beyond in getting me a better rate than I could!! This has been the best experience in buying a car for me. More
My experience with this dealership was fantastic. I knew what kind of car and price range that I was looking for when I came here. Paul exceeded my expectations and found a way to get me what I wanted, with what kind of car and price range that I was looking for when I came here. Paul exceeded my expectations and found a way to get me what I wanted, with more features and a lower monthly payment than I was asking for. There was no pressure at all to get a pricier model which is rare for a dealership. Paul was very professional, easy to talk to, and calming. I will recommend this dealership and him to anyone I know buying a car. More
Purchased My Vehicle over the weekend and have still not yet been able to take delivery of it i waited 5 and a half hours before purchase was complete and i think it would have been longer if i did not keep yet been able to take delivery of it i waited 5 and a half hours before purchase was complete and i think it would have been longer if i did not keep asking whats taking so long. dealer does not return calls on a timely basis i pretty much have to bug them everyday to find the current status of my car . what is the point of selling or listing a vehicle for sale if it has not had repairs made before the sale ! other than the price being good for the car i would not recommend this dealer to anybody not a happy customer and still don't have a vehicle i paid for ! not to mention i drove 63 miles to this place and back to my home and will have to do it again to pick up my vehicle More
This was my first time buying a car and Eric made it great. He made everything easy to understand and got me into the car very quickly. When it is time for a trade in I will definetly be back. great. He made everything easy to understand and got me into the car very quickly. When it is time for a trade in I will definetly be back. More