Bert Smith Subaru Volkswagen

Dealership agreed to purchase my trade in for $3k and told me they would write me a letter indicating so on letterhead. That was about a month ago. Since that time the sales rep (Cameron) has ghosted me told me they would write me a letter indicating so on letterhead. That was about a month ago. Since that time the sales rep (Cameron) has ghosted me after numerous calls, texts and emails. I went in in person last week and spoke to management. They told me that they would get back to me when Cameron got back the following day. Nothing, they are avoiding me because they have changed their minds. The lack of professionalism is amazing. Be careful when you go there, they will not honor their agreement. I will not be back. Shame on them. More

Very pleased with the attention to details from the salesperson Tony Kritikos, as well as the patience shown by him as I pondered three different vehicles. I'm happy with my choice, and very happy wit salesperson Tony Kritikos, as well as the patience shown by him as I pondered three different vehicles. I'm happy with my choice, and very happy with Bert Smith Subaru (sorry, Volkswagen!). More

My experience with Bert Smith was outstanding from end to end. Jennifer Huffner my sales associate was super. She was very knowledgeable and answered all my questions. Amira the Finance person made the lease end. Jennifer Huffner my sales associate was super. She was very knowledgeable and answered all my questions. Amira the Finance person made the lease arrangements as simple as possible. All in all Bert Smith was one of the best experiences I have ever had in buying a new car! More

Brian, The auto service manager is amazingly AWESOME! !!! Great Job!! He is very professional, super courteous, and super friendly nice gentleman!!! I've met all of them and they are all GREAT!!! Thank !!! Great Job!! He is very professional, super courteous, and super friendly nice gentleman!!! I've met all of them and they are all GREAT!!! Thank you as always, Patricia Leonard More

Kait is absolutely amazing! (Everyone we interacted at Bert Smith is, but Kait was our salesperson!) We ordered a BRZ and a Crosstrek. We actually live about an hour away, but c (Everyone we interacted at Bert Smith is, but Kait was our salesperson!) We ordered a BRZ and a Crosstrek. We actually live about an hour away, but chose Bert Smith Subaru because they donate to Southeastern Guide Dogs, who will be giving me a service dog. Kait helped me surprise my husband, who didn’t know we were going there to order cars, even coming in on her day off to make it happen. When arranging the surprise, I told her we were “a sure thing,” but hoped that wouldn’t stop us from getting a good deal. She promised to take good care of us, and proved she is a woman of her word! Her communication was excellent, keeping us informed every step of the way as we waited for our cars to be built, and ensured that our experience was perfect! I couldn’t have dreamed of a better experience. Having someone you can trust and count on throughout the process really does relieve so much stress that could easily arise from making a major purchase (or in our case, two!). We are over-the-moon happy! Thank you, Kait, for making our experience easy and fun! More

Very satisfied with their service and their excellent customer service Kaitlyn was exceptionally helpful and went out of her way to help me get the car customer service Kaitlyn was exceptionally helpful and went out of her way to help me get the car More

One of the very few family dealerships left, and it is run like family. The staff is professional and very polite. I will recommend Bert Smith dealerships run like family. The staff is professional and very polite. I will recommend Bert Smith dealerships More

Hannah Hurley at the Bert Smith Subaru dealership made this the next experience of my life. If I had to buy another car, I would only do it with her! this the next experience of my life. If I had to buy another car, I would only do it with her! More

Wonderful service - polite helpful , patient answered all of my questions helped with financing and getting out of state registration of my questions helped with financing and getting out of state registration More

Easy, no pressure experience. Kaitlyn was very helpful and understood our needs. She was timely in her communications and follow up. Kaitlyn was very helpful and understood our needs. She was timely in her communications and follow up. More