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Bergstrom Kia of Appleton
Appleton, WI
9 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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9 Reviews of Bergstrom Kia of Appleton
August 27, 2024
I recently purchased a used Kia Sorrento. I went for a 1st service visit last week. Everyone was very friendly. I had made a mistake on my calendar and showed up a day early. They accommodate I went for a 1st service visit last week. Everyone was very friendly. I had made a mistake on my calendar and showed up a day early. They accommodated the service that day and did not make me come back the next. The waiting area has free coffee and soda available. They do a thorough multipoint inspection. They discovered a worn serpentine belt which I had replaced. I’m about to take a very long trip and would not want to be stranded somewhere by a belt failure. They washed the car prior to returning it to me. I headed out feeling very good about the visit. Unfortunately, on the way out, I accidentally caused some damage to the facility. Their primary focus was my well-being. I was asked several times how I felt. I met the general manager who was very nice. They assisted with the insurance claim. Overall, they were friendly, accommodating, thorough, kind and empathetic. This is a top rate facility that I would recommend to everyone. More
by James
Employees Worked With
Austin
February 11, 2024
I liked Hue and he helped us. The Kia Niro seems like a great car. I traded in an all electric not because it wasn’t a great car, it was but the current lack of charging stations The Kia Niro seems like a great car. I traded in an all electric not because it wasn’t a great car, it was but the current lack of charging stations made it difficult for me. This will change shortly. I felt trade in value was low but I chose to take it. All in all a good experience. More
by Kat
Employees Worked With
Hue
July 29, 2023
Sam was great to work with. Loved her! Though I did feel I was a burden or irritating to other members of the team, but that could just have been me. I made some unnecessary tri Loved her! Though I did feel I was a burden or irritating to other members of the team, but that could just have been me. I made some unnecessary trips to the dealership, and it caused a lot of inconvenience. Since I was there so many times and dealt with things they said never really happened, I didn’t feel like they prioritized very well. I went there in need of a car ASAP, and eventually left with a car 3 days later. They said it look longer because I said that I was self employed but I was put on the lease as a co-signer. So it was a bit confusing. I will be back, because Sam and I had such a good connection. More
by Lyds
Employees Worked With
Sam
March 28, 2023
Talked to salesman kirk rumlow. We were there three times to buy a new kia. The third time I brought my car for appraisal to trade in. He asked me if I had a appointment,I said I di We were there three times to buy a new kia. The third time I brought my car for appraisal to trade in. He asked me if I had a appointment,I said I did not, I just stopped in to get the appraisal. He told me he didn't like pushy people. So I left. More
by Bdmangan57
Employees Worked With
Kirk Rumlow
May 21, 2022
They doubted I could get the loan. They said they can't sell a charger to charge the car. They tried to sell oil changes to an all electric car. They tried to sell maintenance on a mai They said they can't sell a charger to charge the car. They tried to sell oil changes to an all electric car. They tried to sell maintenance on a maintenance free vehicle. There charger is only a level 2 at 8kw not the 350kw that Kia advertised to charge in 18min. More
by bowman262
Employees Worked With
Kirk
January 26, 2022
Well I was scheduled to test drive it but I couldn't find a ride then no contact.I can't get there cuz I need a car .so therefore I don't know what to do .Its like Help. a ride then no contact.I can't get there cuz I need a car .so therefore I don't know what to do .Its like Help. More
by femalwendy5
Employees Worked With
I had none.
December 09, 2021
Went to the dealership on a Saturday and close to the end of business. The salesperson and team leader were great. Took a vehicle for a test drive, discussed what I was looking for and possible trade vehicle of business. The salesperson and team leader were great. Took a vehicle for a test drive, discussed what I was looking for and possible trade vehicles I had. Great first experience. I sent a follow-up email on Monday, it is now Thursday and I have not heard a word from anyone. Started strong but concerned on follow thru. More
by oc
Employees Worked With
Salesperson and team leader.
