Berglund Toyota

Salesman and F&I Manager were top notch! Our salesman Geoff was personable and professional with each visit. We test drove 1 vehicle 3 times and he answered all of our questions without hesit Our salesman Geoff was personable and professional with each visit. We test drove 1 vehicle 3 times and he answered all of our questions without hesitation. Joyce, the F&I Manager, was just a wonderful as our salesman! We visited with her for a few minutes during 1 of our test drives and then she completed our financing on our last visit. More

Loyalty and great service I purchased my Lexus ES350 from John Fano at Berglund about 3 years ago in mid October. All of my Lexus Service needs have been perfectly taken care o I purchased my Lexus ES350 from John Fano at Berglund about 3 years ago in mid October. All of my Lexus Service needs have been perfectly taken care of by the professionals at Berglund Toyota, even though I did spend some time in Northern VA where Pohanka Lexus was my nearest service center. Yet we moved back to the area one year ago and am happy with the Sales Staff and Service Personnel at Berglund. Customers will receive a great reception and greeting. And when you rest in the lounge area, the chairs, T.V. and Refreshments make the time pass quickly. Should the service take a bit longer, Berglund will give you a free ride and pick you up with a smile. I will strongly consider my next Automobile purchase from Berglund, whether a Toyota or Used Car. My sales person is John Fano who is the rock star of the Sales department, he will get you the best deals in town, just give John a call and he does all of the hard work for you. A+ Berglund, well done. More

2019 tacoma off road purchase I simultaneously communicated with five dealerships. I went with Bergland because of you're salesman Sam. He immediately sent me quotes. Very quick to I simultaneously communicated with five dealerships. I went with Bergland because of you're salesman Sam. He immediately sent me quotes. Very quick to respond. Three dealerships we're sending me quotes to vehicles I didn't ask for. One dealership had a manager who held his salesman back by not being prompt with the salesman. Sam jumped on it like he was hungry, and I appreciate that. My truck was somewhere in the neighborhood of five hours late getting to the dealership. Sam was hamstrung because he could not contact the driver. This made the whole transaction somewhat sour. Management did not work with him on this. Sam told us management would speak to us about it, but he never did. I did not appreciate that. I didn't want any free lunch, but you guys held me up for 5 hours, I missed work because of it. I shouldn't have missed work here. Joyce in financing was very helpful and very personable. I appreciated her professionalism and making me feel comfortable and aware of what I was looking at. Thanks Joyce. I give you 5 stars because of Sam and Joyce. The transaction was quick and smooth except for that 5 hour delay. There is no reason why me as a customer cannot have an exact ETA as to the arrival of my vehicle. The salesperson needs to have a direct link to the driver so that no customer will have to go through that again. That being said, minus the delay, it was a very pleasant day at the Toyota dealership. Good coffee too LOL. I feel like I got a good price on my truck and I'm very happy that I dealt with Berglund. I tell this story to everybody that asks. Except for the 5 hour delay Park. More

40,000 mile service I was disappointed this visit. I have the Toyota Extra Care pkg, but salesman overlooked, gave me a bill for 100.00 too much. In hindsight I don't thi I was disappointed this visit. I have the Toyota Extra Care pkg, but salesman overlooked, gave me a bill for 100.00 too much. In hindsight I don't think I needed the cabin air filter I was charged 50.00 for, it's interesting that the service personnel came out and asked at least 2 other customers waiting did they want a new cabin air filter. Coincidence we all needed same part? The salesman corrected the bill. This is just first time I felt like I didn't trust the dealership. Like when you go to the Jiffy lubes and they try to sell you everything under the sun. I rated price poor because I could have gotten the air filter and put it in myself for 25.00. More

Love Berglund Our family has now purchased 5 pre-owned cars from Berglund and we are most pleased with the service received. From Sales to Finance, we were treated Our family has now purchased 5 pre-owned cars from Berglund and we are most pleased with the service received. From Sales to Finance, we were treated very well. More

2018 4Runner Bought my first truck from Berglund in 2004. A Tacoma that I put 210,000 miles on. I just bought a 2018 4Runner, Easy to work with as well as havin Bought my first truck from Berglund in 2004. A Tacoma that I put 210,000 miles on. I just bought a 2018 4Runner, Easy to work with as well as having good prices. I also use thier service department. More

Purchase Great salesman! The worst experience is this survey and forcing me to come up with 25 words when all I'm trying to convey is that James Marshall handl Great salesman! The worst experience is this survey and forcing me to come up with 25 words when all I'm trying to convey is that James Marshall handled my process professionally and made me a satisfied customer. Hence the review "great salesman". More

Great job Really good customer service. Come out to let me know everything they were in the process of doing to my vehicle. Went over everything with me afterwa Really good customer service. Come out to let me know everything they were in the process of doing to my vehicle. Went over everything with me afterwards and even gave me advice regarding information about future maintenance needs. More

Vehicle towed in Saturday morning and ready before 3 PM. Rav towed in Saturday morning with unknown vibration. Vehicle repaired and schedule service performed by 3PM. Amazing service and great communication. Rav towed in Saturday morning with unknown vibration. Vehicle repaired and schedule service performed by 3PM. Amazing service and great communication. Very pleased with the personal attention by Randy in service dept. More

Excellent sales experience I attended the first hour of the special invitation event at Berglund Toyota this past Friday (14 Dec). At the time my wife and I were only mildly int I attended the first hour of the special invitation event at Berglund Toyota this past Friday (14 Dec). At the time my wife and I were only mildly interested in a new vehicle. We own two Prius vehicles (2008 and 2013 Plug-in) and were very happy with both cars. However, I did wish to see the new Camry Hybrid. Mr. Johnston Pollard, Jr., showed me one that matched our option preferences. This past Monday, June and I came together to look the car over again. Mr. Pollard was the consummate friendly, professional sales person. We took a test drive and were sold on the vehicle. My wife and I had tickets for an event at 4p and could not cancel them, so Mr. Pollard and the Berglund staff got us out by 4p, and said we could finish up the process after 6p. We drove the car home that evening and are very pleased with it. I very much appreciate the dedication of all staff involved in working with our schedule and for providing excellent customer service. More