Berglund Toyota
Lynchburg, VA
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444 Reviews of Berglund Toyota
Excellent customer service and didn’t feel hassled. Jonathan Fernandez was awesome and took the time to ensure we had a great experience Jonathan Fernandez was awesome and took the time to ensure we had a great experience More
Best experience we've had at a dealership ever! Got us the vehicle we wanted and at a great price! We love our 2021 Toyota Venza. A lot more car than we expected. Thank you Shane and Josh. You've made ano the vehicle we wanted and at a great price! We love our 2021 Toyota Venza. A lot more car than we expected. Thank you Shane and Josh. You've made another happy customer. More
They went out of their way to try to find us the car that matches our criteria. They gave us a really competitive pricing on our trade in as well. matches our criteria. They gave us a really competitive pricing on our trade in as well. More
We have bought 2 vehicles from this dealer and are very pleased with the service and people. The first was a pickup we kept almost 2 years and had an issue that put it in the shop. The service manager Rand pleased with the service and people. The first was a pickup we kept almost 2 years and had an issue that put it in the shop. The service manager Randy and service advisor Todd were very helpful and kept me informed of the repair progress. Got the truck back and it ran great. My wife and I had discussed trading the truck for a more practical car so we went into the dealership and talked to Stan who sold us the truck. He worked a good trade for us on a new car. Paperwork process was easy and we were switched out into our new car quickly. Exceptional service and professionalism from everyone involved. Will return for future business. More
It only takes one bad experience to completely ruin your It only takes one bad experience to completely ruin your view on a business. Sadly that happened today and I will not be purchasing my next vehicle It only takes one bad experience to completely ruin your view on a business. Sadly that happened today and I will not be purchasing my next vehicle from here. SHOPPERS BE WARNED. I have purchased two cars previously from Berglund Toyota and had great experiences. Today David Agosta turned me against returning to Toyota Berglund for future business. As a sales person I understand it is your job to buy a car at the lowest possible price and sell a car at the highest and then of course bartering is expected. What isn’t expected is attitude from a sales person. David learn how to speak to a potential customer with basic curtesy. Learn to listen without rolling your eyes. Don’t interrupt someone while they are speaking, and lastly treat everyone with RESPECT. While I may have appeared to you as a young female that lacked the basic understanding as to how this business works, you were wrong and I was insulted. Learn to be better. Whoever is David’s manager needs to have a serious talk with him about customer service etiquette. More
Very positive experience. Had not purchased a vehicle since 2000. Was nervous, but Anthony was patient, informative, went out of his way to make me feel more at ease and helped to make the process qui since 2000. Was nervous, but Anthony was patient, informative, went out of his way to make me feel more at ease and helped to make the process quick and painless. I love my Toyota Highlander. More
I was very pleased with Stan Shields he never pressured me just helped me. I would recommend you ask for him if you get vehicle me just helped me. I would recommend you ask for him if you get vehicle More