Benzel-Busch Motor Car

I have been a Mercedes owner for many years. I switched to Benzel-Bush a few years ago and have been extremely satisfied with This dealer. Lou Gallo has gone above and beyond to accomodate all requests f to Benzel-Bush a few years ago and have been extremely satisfied with This dealer. Lou Gallo has gone above and beyond to accomodate all requests from myself, family and friends. His professional and caring manner makes it a pleasure working with him. Lou gives you that personal attention from start to finish making the process swift and easy. I would definitely recommend this dealership and Lou Gallo as your sales associate More

From the time you enter the facility it is obvious this dealer is well managed. Sales management is envolved and concerned about the total sales process. This is the third vehicle purchased from Benzel- dealer is well managed. Sales management is envolved and concerned about the total sales process. This is the third vehicle purchased from Benzel-Busch. If you are looking for an outstand dealership to compliment a great car, go to Benzel Busch! More

I have been a customer of Benzel Busch for 27 years. In terms of sales and leases, I have leased my last 3 SLKs over a period of 10 years through Nancy Attardo, my sales representative at the Dealership. N terms of sales and leases, I have leased my last 3 SLKs over a period of 10 years through Nancy Attardo, my sales representative at the Dealership. Nancy is great and she typlifies the high standards of the sales force. As a customer, you do not negotiate with Nancy. She knows your needs, preferences and what you can afford. With that information, she attempts to structure the best possible deal for her customer. To illustrate how her priority is the best interest of the customer and not her self interest, years ago I was prepared to turn in my car and lease a new car. Nancy suggested to me that I extend my then current lease for a few months instead and lease a new car thereafter because she learned that Mercedes Benz Financial would be offering more attractive leases for me at that time. I followed her suggestion and it substantially worked to my advantage. In terms of service, my service consultant for the past 15 years has been Chris Izeman at the Dealership. He has come to know me well and always attempts to accommodate me. Chris is knowledgable and strives to deliver good quality service. He NEVER tries to sell you a service that is unnecesary. One of the most important factors is that Benzel Busch has so many long term employees which is unusual for an automobile dealership.You build relationships with these employees and you are not a strangerto them. More

My experience at Benzel Busch was excellent. I dealt with sales representative Joseph Simsek, who was wonderful. His professionalism and knowledge of the proper vehicle for me was incredible, and he made the sales representative Joseph Simsek, who was wonderful. His professionalism and knowledge of the proper vehicle for me was incredible, and he made the experience so comfortable. The level of trust and confidence I had with Mr. Joseph Simsek is what made me want to do business at Benzel Busch dealership. I, along with my entire family, will be recommending this dealership, but more importantantly, we will direct them to see Mr. Joseph Simsek and sales manager Mr. Salvino Architto. I have complete confidence that Mr. Joseph Simsek and Mr.Salvino Architto will treat them as well as he treated me. Thank you. Regards, Mike S More

I leased a new car and the overall experience was seamless. From the application to the delivery of the vehicle, the dealer provides everything possible to help the customer such as providing courtes seamless. From the application to the delivery of the vehicle, the dealer provides everything possible to help the customer such as providing courtesy pick up services. After the purchase, i had a bunch of things to do with the dealer and the exprience was the same. More

Joseph was an enthusiastic and professional sales person and very attentive to fulfill my needs. This was my first Mercedes vehicle lease and he ensured all my questions were answered and made me very comf and very attentive to fulfill my needs. This was my first Mercedes vehicle lease and he ensured all my questions were answered and made me very comfortable with my decision. The overall attention from the Joseph and the local staff exceeded any previous dealership experiences and I would recommend anyone interested in a Mercedes to go to the Benzel Busch dealership. More

I've been a customer of Benze Busch for several years and recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my Lexus and Range Rover experience - I was disappointed with the recent handling of my loaner car request. The last time I had body work done at BB I was provided a loaner car as long as I didn't go through insurance. The concern with insurance, which I understand, is that the resolution time can be long. So last week, as I had previously done, I scheduled an appointment through Robert Bruce, who again stated that a loaner is not usually provided if I go through my insurance to cover collision damage. I assured him that I would pay for the work out of my own pocket, but was still denied a loaner. Given BB concern for the customer service,and given that I am a repeat customer for all service and body work, this was a disappointing response. Ultimately, I canceled the appointment and am trying to eithe rcoordiante a ride with a friend or drop car off at a local repair shop that does proved a loaner. More

The only reason my wife and I leased our 2011 Mercedes Benz C300 from Benzel-Busch is because of David Hong! David provided a genuine "down to earth" attitude and was willing to meet our specific communi Benz C300 from Benzel-Busch is because of David Hong! David provided a genuine "down to earth" attitude and was willing to meet our specific communication needs via the internet. He responded to all our questions and provided fantastic service. David was true to his word and the numbers and figures we discussed before meeting in person held true when we finally went in to meet face to face. As a first time Mercedes buyer David made us feel welcome and helped us get the best deal to fit our needs. The whole transaction was smooth sailing and we were in the drivers seat in no time. Although we were looking at several other dealers and even told David so, he never gave up on us. It was this type of follow up and friendly attitude that tipped the scales to do business with Benzel- Busch. We highly recommend David, the car, the service, the sales process and Benzel-Busch to anyone looking to get into a Mercedes Benz! -Patrick M. More

My experience was horrific at Benzel Busch.My salesman, Mike Messina, promised things to me and then played dumb when things weren't given to me.I called Joe Herman a few times and never got a call back. " Mike Messina, promised things to me and then played dumb when things weren't given to me.I called Joe Herman a few times and never got a call back. "CUSTOMERS BEWARE"!!!! PLEASE DO YOURSELVES A FAVOR AND GO ELSEWHERE. Mike tries everything he can to make a deal and then laughs in your face. If you want to be lied to and taken advantage of THEN this is the place for you! They don't appreciate your business. I will go to PRESTIGE from now on!!!! More

I had head light issues...Frank & I arranged a meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was g meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was good to go. I also got a little bonus of my car being cleaned both inside and out. That was very appreciated!!! More