Benzel-Busch Motor Car

Everyone was professional friendly and helpful. I was impressed with the efficiency of the setup I.e. on site DMV I will definitely refer friends to this dealership! impressed with the efficiency of the setup I.e. on site DMV I will definitely refer friends to this dealership! More

Excellent customer service! Very friendly and helpful, I would not go to any other dealer but Benzel Busch. Go see Lino Cascardi, amazing sales representative! You will not be disappointed. would not go to any other dealer but Benzel Busch. Go see Lino Cascardi, amazing sales representative! You will not be disappointed. More

Everything from making appointment, dropping car off, going over details with Frank Armando, the loaner car etc.etc. All done seamlessly and very professionally. It's all good! going over details with Frank Armando, the loaner car etc.etc. All done seamlessly and very professionally. It's all good! More

I though Scott was great to work with, he helped structure our deal (trade in and cpo purchase) whilst I was out on a business trip so everything was ready to go the morning I got back. Really posit structure our deal (trade in and cpo purchase) whilst I was out on a business trip so everything was ready to go the morning I got back. Really positive experience. More

I brought my S430 in to be serviced & I deal with Mr. Andy Pintos who was extremely courteous & helpful. He always kept me informed with regards to the work that was done. While waiting for Mr. Andy Pintos who was extremely courteous & helpful. He always kept me informed with regards to the work that was done. While waiting for my car I went into the showroom and I was met by Mr. Peter Poliandro. I found Mr. Poliandro to be very friendly and well informed about the cars I was considering buying. I felt that Mr. Poliandro was both sincere and very appreciative of the time I spent with him. If & when I decide to purchase a Mercedes, I will definitely be purchasing it from Mr. Poliandro. Sincerely yours, Robert B. Travers More

I went around to several dealerships for a pre-certified used Mercedes Benz. I was looking for very specifics with a particular budget. I found a great car online at Benzel's website and came in to check used Mercedes Benz. I was looking for very specifics with a particular budget. I found a great car online at Benzel's website and came in to check out the car. I couldn't even tell that the car was used!! Everything about the car was above and beyond what I expected after going to several other dealerships. My sales contact was, Tommy Tzimoulis. He was extremely friendly and honest. I very much appreciated that and nobody was pushing me. I hate going to a dealership and having to fight the pricing or being pushed heavily and pressured into something. He was extremely detail oriented, friendly and great at customer service. I was very satisfied with my experience here in comparison to other dealerships. My next car I will definitely come here and I will refer friends/family as well. More

One of the best experiences I have had buying a car and I seem to go through cars every two to three years. Not only was the price of the car great, dealing with Jose and Jason was better. I made a deal with seem to go through cars every two to three years. Not only was the price of the car great, dealing with Jose and Jason was better. I made a deal with Jose on my trade in over the phone (which was a great trade in price based on KBB and Edmunds) and when I went to look at the car, I was not going to buy the car since I am very picky with my cars and there were a couple things I didn't like. I discussed these things with Jason, he took more off the already good price (which was already one of the lowest prices in the country for this model) so I could take care of these small issues. I also took several test drives and even had Jose drive me around while I was in the back seat to make sure I liked the car. They were extremely patient. Also, after I got home about a week later I noticed that the brand new tires they put on the car were summer tires (very expensive summer tires) and I needed all season tires. I called Jason and he made things right by sending me a check to cover about half of the cost of getting new tires which was reasonable and something he really didn't have to do. While the price of their used cars seem almost too good to be true, believe it. There is nothing hidden. More

Best car purchase I have ever had. All employees were honest and courteous, something rare in this industry. They went out of their way and above the call to get everything right. honest and courteous, something rare in this industry. They went out of their way and above the call to get everything right. More

I live in Houston, TX and was looking for a 2009 CLK550 Certified Pre-owned. This car is pretty hard to find so off the mbusa website I found Benzel Busch. Buying a car is stressful enough, imagine buyin Certified Pre-owned. This car is pretty hard to find so off the mbusa website I found Benzel Busch. Buying a car is stressful enough, imagine buying one over 1,000 miles away. But Scott Raymond at Benzel Busch made the process extremely easy and was very opened and honest with any "flaws" with the car (there was a tiny rock chip mark which he had fixed before sending my way). Within 30 minutes of our phone conversation, he sent me a dozen or so high resolution photos (he went out and took them) to give me a better idea of how the car looked (since the websites generally have lower res images). He was very fair in dealing with me, negotiating the price, and even set up transport to Houston for me. I had never transported a car and started getting overwhelmed with finding a reputable transport company, so I took Scott on his offer to use the guys they use and did not regret that decision one bit. Like I said I bought the car pretty much sight unseen (at least in person) and was extremely nervous. When my car showed up a few days after signing the papers, the car showed up in perfect condition. THe main reason I picked Benzel Busch over a few other dealers selling this car was because of Scott's professionalism and friendliness. This car was pretty loaded but missing one "feature" I wanted that another dealer had - but because I felt really comfortable with Scott and he went the extra mile to make me feel comfortable buying this car from the other side of the country, I decided to stick with Benzel Busch and make the purchase. I felt like I got a fair deal on the car, probably a great deal. I feel so comfortable that I'll probably buy my next one with this dealer. I only wish these guys were in Houston. More

Excellent sales rep to talk you into giving a deposit for a vehicle. Once you do give a deposit and the deal does NOT go through as planned (due to non approval of credit) the deposit is 'told' to be credit a vehicle. Once you do give a deposit and the deal does NOT go through as planned (due to non approval of credit) the deposit is 'told' to be credited asap. But it never happens even after 15 follow ups/phone calls. Its saddening to see how short sighted the dealership is. While I will make sure I get my 1000USD deposit back through legal channel, I wanted to make sure other people considering to visit Benzel Busch are aware of what they might be getting into. More