Benzel-Busch Motor Car

Nothing but 5 stars This is my third MB i bought from Benzel pr-owned and i must say, what a fantastic dealership. The overall experience is fantastic. Will never buy a This is my third MB i bought from Benzel pr-owned and i must say, what a fantastic dealership. The overall experience is fantastic. Will never buy a MB from anywhere else. Jose Perez , thats the guy you go to. More

Poor After Sales Support - Typical Car Dealership Attitude They are just like any other car dealership ( mind you this is Mercedes and you are not buying just any car and you are in Englewood NJ ), all they ca They are just like any other car dealership ( mind you this is Mercedes and you are not buying just any car and you are in Englewood NJ ), all they care about is to get you to put the deposit and sign the papers no matter what it takes. After that if you have any issues after the sale, things are a completely different story alltogether. You can forget about what they said to you to get you to purchase the vehicle. I also highly recommend that you stay away from Salvino Architto, their sales manager who is a very aggressive person (money he would make on your sale comes before you and courtesy is not is in his book) that never keeps his promises to you. The car I purchased would not start 20 hours after I purchased it. Had to call roadside which took 3 hours to get to my place, only 20 mins from Benzel. Took 45 mins for the technician to get inside the car to only open the hood. In other words they talk the talk but when it comes to walking the walk things change. Shop around and see if you can find what you're looking for elsewhere. They are not the only ones. Go to www.mbusa.com web site and you will find what you're looking for. More

Great experience with Ravi Mallela at Benzel Busch Mercedes We had a great experience buying a new E class with Ravi Mallela at Benzel Busch Mercedes Benz. Ravi was very professional and friendly. He did not pu We had a great experience buying a new E class with Ravi Mallela at Benzel Busch Mercedes Benz. Ravi was very professional and friendly. He did not push us and was response to all of our questions. More

Ravi Mallela - First Rate! Ravi Mallela assisted us in ordering and leasing an ML350. Ravi is very professional, enthusiastic and reliable. He understood our needs and made eve Ravi Mallela assisted us in ordering and leasing an ML350. Ravi is very professional, enthusiastic and reliable. He understood our needs and made everything happen perfectly and ahead of schedule! More

Fantastic first lease experience with Ravi We leased first Mercedes Benz (CLA) with Mr. Ravi at Benzel Busch. He remained very professional and tailored to our needs. Went beyond what is expect We leased first Mercedes Benz (CLA) with Mr. Ravi at Benzel Busch. He remained very professional and tailored to our needs. Went beyond what is expected of him - answered endless questions that we had, were very patients, straightforward from the beginning. Even after we decided to sign the lease to the day of pick-up and afterwards, he thoroughly followed up to see if there was anything else he can do for us. we would go back to him again. More

Being robbed during routine service Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 PM service still not completed. Personal property was stolen from the vehicle. Had to file police report. Dealership made insulting comments, and made ZERO effort to rectify the situation. Offering a free shirt and cheap dealership gift card is really free advertisement for them. This dealership treats you like you are an idiot. More

Did not fix broken part I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought the car into the dealership and explained the problem. The next day I went to pick the car up and was told the problem had been corrected. Cost was about $900. While the convertible top was operating, I was continuing to have problems with the passenger side rear window. Finally after about a month, the right rear window failed to go up. i brought the car back to Benzel Busch to report the problem. I was told by Mr. Eiseman that the rear window was NEVER repaired on my earlier visit, even though i had asked the problem to be looked at. I was told that the rear window would now cost $1,300(parts and labor) to be fixed. I asked the dealer for a credit of some kind seeing as how Ihad already paid $900 to replace a part which didn't need replacing during the earlier visit. The dealership has refused to issue a credit. They have reduced the cost of the new repair by about $300. However, given that I paid for a part which didn't need to be installed, I expected more More

Bad salesperson This salesperson only good to women and nasty with guys, don't know what's his problem but he is very rude with bad attitude This salesperson only good to women and nasty with guys, don't know what's his problem but he is very rude with bad attitude More

Ravi Mallela - embodies what a Mercedes is all about We leased our first Mercedes Benz (ML 350) through Mr. Ravi Mallela at Benzel Busch. Ravi brought together an experience for us from the moment he f We leased our first Mercedes Benz (ML 350) through Mr. Ravi Mallela at Benzel Busch. Ravi brought together an experience for us from the moment he first met us, the test drive, understanding our financial criteria, selecting a car for us, price and the post-sales follow up. We love the car we got and Ravi was phenomenal in working with us very patiently. Most importantly, the courtesy, the professionalism, the non-pressurizing sales process, and taking every single one of our criteria seriously demonstrated to us what owning a Benz is all about. You feel the Benz luxury experience in the way the staff treats you, works with you and its only reinforced when you drive a Benz of the dealer's lot. Ravi and his team spent nearly 2 hours with us after the deal to teach us all the features of the car. We even drove back to the dealership once with questions and him and his team helped us out. If you want to own a Benz - go to Ravi. He will find a way to make it work for you !! More