Benzel-Busch Motor Car

Service Review I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering the car back to me. More

Great Services Scott and Jason was amazing with my purchase. This is my third car with them and the service received is wonderful I recommend them to all my friends! Scott and Jason was amazing with my purchase. This is my third car with them and the service received is wonderful I recommend them to all my friends!!! More

A very pleasant experience. I purchased a used car from Benzel-Busch recently. Even though I didn't have the best credit, I was treated well & would recommend them. I purchased a used car from Benzel-Busch recently. Even though I didn't have the best credit, I was treated well & would recommend them. More

Top Notch! We recently purchased our ML400 from Pasquale (Lino) Cascardi. Lino is top notch... He's professional, knowledgeable and he goes above and beyond. Lin We recently purchased our ML400 from Pasquale (Lino) Cascardi. Lino is top notch... He's professional, knowledgeable and he goes above and beyond. Lino is a true gentleman. I also have to say that Benzel-Busch Mercedes is one of the best Mercedes dealerships that we have ever done business with. From the moment we walked in the door, we were treated like we were part of the Benzel-Busch family. We couldn't be happier with the entire process... This was our best car buying experience of all, bar none. We love our ML... Thank you Lino! More

Great Insight While we didn't end up with a car from this dealership because they don't have one in stock/inventory. My experience with James has been wonderful. J While we didn't end up with a car from this dealership because they don't have one in stock/inventory. My experience with James has been wonderful. James knows everything about the car I was interested in. I test drove the car and appreciated all James knowledge and help. It was because I was not willing to wait for the 2016 model that we ended up going with another dealership. My experience here make me want to come back to use their service dept. James was professional, knowledgeable and follow up with me through the process. Thank you again for everything. More

Warranty Repair(s) Scam I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes Benz dealers (Benzel Busch Mercedes Benz, Located in Englewood, NJ) current and prior customers to fictitious warranty repairs that were perform. I have confirmed the false repairs of the following three systems in my vehicle which were found suppostly by there technicians with another Mercedes Benz dealer & all were confirmed 100% that these issues never existed or were actually performed during a routine vehicle oil change service (A Service) being performed on my vehicle which was considered as an normal act of an vehicle inspection during its warranty coverage timeline period. The following (3) three were the false repairs, 1st. Transmission fluid leak which never existed 2nd. Knocking noise over bumps, which I would of heard myself (Since I drive the car everyday) and last but not last... 3rd. Left front (Driver)seat noise/squeak while driving..?? I can guarantee you that I would of confirmed all and any of the (3) three fictitious repairs/complaints myself and would of suggested repairs during the drop off/pick up service repair write up time. I had this issues inspected by another Mercedes Benz dealer and it was confirmed for 100% that the repairs were NEVER performed. If this privately owned franchise Mercedes Benz dealer (Benzel Busch) can perform this scam on its own people of Mercedes Benz of North America Corporation then you can only imagine what scams and rip offs are being performed on the general public walking into there doors from the sales department down to there Service & Parts departments Stay away More

Not professional service I have purches my car 17 days ago until today I haven't recive my car , one of worse experience buying car from this dealer , non professional sales I have purches my car 17 days ago until today I haven't recive my car , one of worse experience buying car from this dealer , non professional sales person (Benjamin Walsh) after the got my money no one ans my call , when they pick up phone finally ,,,, they try to say that there policy . Never again , & they charge my card without my authorization. Very disappointed . I will have YouTube , Google bBB review very soon . More

pre owned team is really terrific I hate buying cars. so much so that I keep my cars for at least 10 years. so when my car hit 14, although it was still in great shape, I decided to I hate buying cars. so much so that I keep my cars for at least 10 years. so when my car hit 14, although it was still in great shape, I decided to start looking. Mercedes was not on my radar. I had been looking at Acura, Audi, BMW, infinity and Lexus. None of them seemed to fit me and I really was unimpressed with the sales staff (except for infinity staff--they were also very good). isomeone told me to go look at Mercedes. when I walked in, Jose Perez greeted me and let me just look around. I told him what I was looking for and he took me for a ride. the car was "ok" but it had this weird storage box under the seat. he immediately went and had it removed for me. I drove the car around a little again. liked it but wasn't sold. he gave me all the info I needed without being pushy and told me realistic numbers for the cars I was looking at (not list and now I have to start negotiating). I was adamant I did not want a two door, so he didn't show me any. On my way out, I saw her....the most beautiful silver blue two door. A week later I went back and there she was, still there. Men are not fond of the color so she wasn't exactly flying off the lot. The price seemed too good to be true...but I think it was the female color on a very expensive powerful car. so after a test drive, jose got me some numbers. we spoke with the manager, jason, and he worked a few extras in and showed me the previous prices the car had been listed for. and I got to hear from one of the workers that the car had belong to a little old lady who worked for Mercedes for 40 years and got a new car every year. It only had 4500 miles on it and had been garaged. I got the car at a great deal, felt like Jose and Jason respected that I wanted the car but needed to get a good deal on it, and here's the best part, they continued to help me when I had an issue with the service department a few weeks later. I would totally go back to them and highly recommend them. And I had owned nothing but Acura's for 25 years. More

Lino, a great guy. Helpful with no BS. Just bought a new MB from LIno Cascardi at Benzel Busch in Englewood. My last car was stolen and was a fairly rough transition for me emotionally. Lin Just bought a new MB from LIno Cascardi at Benzel Busch in Englewood. My last car was stolen and was a fairly rough transition for me emotionally. Lino really helped the situation and made things right again. Thanks Lino! I would highly recommend anyone going to Benzel Busch to ask for LIno. More

A+ Buying Experience Purchased a used Mini Cooper for my father. Doug was a pleasure to deal with from start to finish. He easily handled the logical challenges we had. Hi Purchased a used Mini Cooper for my father. Doug was a pleasure to deal with from start to finish. He easily handled the logical challenges we had. Highly recommended and would purchase from him again. More