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Benzel-Busch Motor Car

Englewood, NJ

4.6
4,410 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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28 Grand Ave

Englewood, NJ

07631

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Showing 4,410 reviews

May 25, 2017

Excellent professional service Outstanding staff. Excellent from the minute my car arrived until I left. Service dept is reason I continue to buy Mercedes Quick,easy,professional an More

by moishe2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sossio Sole
Jul 11, 2017 -

Benzel-Busch Motor Car responded

Hello moishe2, we are thrilled to know that you received excellent professional service! We will pass on your kind words to the service department, thank you !

May 25, 2017

Worth the hour trip to BB! Purchased a new GL550 and traded in an ML550 and GL450. Joe and Rich made the deal happen and it was a smooth transition on both ends. More

by showyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Palm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2017 -

Benzel-Busch Motor Car responded

Hello showyt, we are glad to hear that you had great service provided by Joe and Rich. I will pass on your kind words to them. Thank you for your review!

May 24, 2017

Awesome, patient sales staff! Great sales location for Smart Car. Sally was simply the best! Knowledgeable, patient, and hardworking. Very adept with the financing process. I highl More

by Anna7839
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sallee Pietri
Jul 11, 2017 -

Benzel-Busch Motor Car responded

Hello Anna7839, We are very happy to know that you had a great experience ! We will pass on your words to Sally. Thank you for your review.

May 24, 2017

Another great experience at Benzel-Busch This is the 3rd Mercedes we have purchased from Benzel, and more importantly, Lino Cascardi. Lino is knowledgeable about the line, welcoming and frie More

by MercedesInLP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pasquale (Lino) Cascardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2017 -

Benzel-Busch Motor Car responded

Hi MercedeslnLP, we are very pleased to know that you had a great experience at Benzel Busch! I will pass on your kind words to Lino , thank you for your lovely review.

May 15, 2017

Delays, miscommunication, all with a heavy dose of sugar There are faster, better, more efficient, more communicative Mercedes service choices in the tricky-state area, and after this experience, I hope you More

by GoodGollyMizMolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elizabeth Steinhauer
May 22, 2017 -

Benzel-Busch Motor Car responded

Hello Deeply Disappointed, I am sorry to hear that you did not have a pleasant experience with our staff. I would like to have the opportunity to discuss this matter with you. I unable to locate your information, would you please reach out to me at waramayo@benzelbusch.com or you can also reach out to me at 201-567-1400 x11214. Thank you in advance, I look forward to hearing from you. Sincerely, Willy Aramayo Client Relations Manager

May 12, 2017

A Friendly Experience I recently lease a new vehicle. Exceptional efficient with the representative at Technical Dept. when I return the old car. All other steps in the pr More

by Joyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Dranguet, my sales rep. and Paul at the Vehicle Return Dept., Timothy Reilly
May 22, 2017 -

Benzel-Busch Motor Car responded

Hello Joyan, Thank you for taking the time to share your overall experience with us. We are happy to hear that it was an easy process for you. We wish you the best of luck with your new vehicle. Sincerely, Willy Aramayo Client Relations Manager

May 07, 2017

Service Frank Armando- has been my service advisor over several years. Simply professional, courteous and a great person to work with. I thoroughly enjoyed th More

by Jislam123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Armando, Jason Burgoyne
May 22, 2017 -

Benzel-Busch Motor Car responded

Hello Jislam123, Thank you for acknowledging Frank Armando as a great person to work with. We are happy to hear that you thoroughly enjoyed the service experience. Kind Regards, Willy Aramayo Client Relations Manager

May 05, 2017

brough car in for service. I have Chris Iseman as my service represenative who as always has my best interest at heart.Chris always explains to me in simple terms what i need t More

by goldberg,stanley44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Iseman
May 22, 2017 -

Benzel-Busch Motor Car responded

Dear goldberg.stanley44, Thank you for bringing in your vehicle for service and for taking the time to mention Chris Iseman. We are happy to hear your car is in good running condition. If there is anything we can do for you, please do not hesitate to call us. Sincerely, Willy Aramayo Client Relations Manager

May 05, 2017

Chris Iseman and the rest of the crew were exceptional! I have been a customer at Benzel-Busch for over 10 years. Benzel- Busch is an exceptional organization that I always feel comfortable buying and servi More

by Ang123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Iseman
May 22, 2017 -

Benzel-Busch Motor Car responded

Hello Ang123, We are happy to hear that Chris Iseman and the rest of the crew were exceptional. We look forward servicing your vehicle in the near future. Thank you, Willy Aramayo Client Relations Manager

April 25, 2017

Excellent As usual Craig, Chris and Jonathan like good wine get better and better over time. Always helpful and concerned and quick to accommodate without a mom More

by The Mert
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Chris and Jonathan in service , John Meyer
Apr 25, 2017 -

Benzel-Busch Motor Car responded

Dear The Mert, Thank you for your feedback. We are happy we were able to accommodate you without a moments hesitation. Kind Regards, Willy Aramayo

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