Benzel-Busch Motor Car

Awesome customer service From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impre From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impressive More

Frank Armando Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff too. V v v v v v v v v v v v More

Easy easy easy Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 m Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 minutes! More

excellent service with no appointment needed for tire Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a na Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a nail in the tire and they could patch it. Total wait time half hour. It was a pleasure. Thank you everyone at Benzel! More

Excellent service, as usual!! It It all begins at curbside where there always seems to be a very helpful and courteous greeter on hand to get the process started. From that point on t It all begins at curbside where there always seems to be a very helpful and courteous greeter on hand to get the process started. From that point on they never leave you adrift. They make the entire experience pleasant and of course the work is done so very well. More

Outstanding The service dept especially service advisor frank Armando could not be any better Extremely helpful and accommodating. Turnaround time was good and e The service dept especially service advisor frank Armando could not be any better Extremely helpful and accommodating. Turnaround time was good and excellent quality of work. More

Excellence Ensured We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any company that ensures complete and total customer satisfaction the way Benzel-Busch does. There is no doubt in my mind that the staff at the dealership has made our Mercedes-Benz ownership experience rise head and shoulders above whatever it may have been anywhere else. The sales staff are helpful, dedicated, transparent and honest. The service staff goes the extra mile every time we visit. This is our 3rd Mercedes-Benz, and we absolutely love it - not just because it is an exceptional vehicle that has been meticulously crafted and engineered at the state of the art, but because Benzel-Busch has ensured that we would love the car. More

Worst Experience!! DO NOT GO HERE!!! You wrote a review for Benzel-Busch A moment ago 1.0 star rating 6/14/2017 So let me start by saying that Robin S. You wrote a review for Benzel-Busch A moment ago 1.0 star rating 6/14/2017 So let me start by saying that Robin S. is the most unprofessional employee at this dealership. She personally cursed at my wife, refused to return calls and did not perform the work that was required. She works in the Collision/Body shop. Be careful when dealing with her because you will get nowhere. My wife and I caught her in so many lies it wasn't even funny. Milk spilled in the car from a faulty gallon, therefore there was a huge smell. We decided to put it through insurance which approved all the repairs. After all the times of explaining to Robin that the issue is probably the driver front seat, she totally disregarded that and replaced everything else and saved this for last. Why because she was attempting to get more money out of my insurance company. The best part was when the carpets were completely replaced and she told both the adjuster and myself that there is still a smell, the carpet is being shampooed. Why would you shampoo brand new carpet, because they are thieves. They had our car for 2 months which is absurd. My wife reached out to the director and he returned her call which he stated he would look into the complaint. Never did. Finally got our car back today in which my wife proceeded to call Corporate. Corporate stated they needed to put Robin, her manager and Director on the phone. All 3 personally attacked my wife, continuously insulting her and refusing to help her to the point, my wife is done buying Mercedes. Do not use this dealership, they are a bunch of thieves who treat people with disrespect. Robin is garbage and you will regret dealing with her. To be honest, not sure how she still works there. The director lied on the phone of course taking his own people's sides. Go some place else because this place is on the way down. More

Excellent service Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole fami Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole family More

The Ultinate Luxury Experience Love Benzel Busch for the level of service they provide. From the moment you arrive till the moment your car is returned to you it is a luxury experie Love Benzel Busch for the level of service they provide. From the moment you arrive till the moment your car is returned to you it is a luxury experience. I love that they escort you into the vehicle check in area , I love the coffee bar , the waiting lounge is elegant and comfortable.. I love that they return my car clean and shiny. I will continue buying MB at Benzel Busch just because of this service. More