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Bentley Hyundai
Huntsville, AL
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 466 reviews
June 05, 2023
Was ready to by a car, Asked for a video call or a virtual appointment to check out the car before driving all the way there. Contacted the dealership directly as well. The agent I was put in touch wi virtual appointment to check out the car before driving all the way there. Contacted the dealership directly as well. The agent I was put in touch with said, “I gotta do that (video call) when I have time. Right now I have costumers walking in”. Never received further communication. Wasn’t respected as a costumer. This is how you miss a quick and easy sell. Do better! More
by Matt
Employees Worked With
Forgot agents name
January 04, 2023
Purchased a vehicle for my 16 year old daughter. Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, v Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, videos, and inspection report. Bought the vehicle site unseen. All was good for the first week. 5 days after purchasing the vehicle the battery died leaving my 16 year old daughter stranded. I was able to contact the sale rep who agreed to have the battery replaced. Their office was over an hour away from where she was and I told the rep if it was ok with them that I would purchase a battery and install it if they would reimburse me for it since we had only had the vehicle for 5 days. He agreed. I bought the battery ($250+), installed it, and sent him the receipts. Weeks go by. No response. No check. I contact the rep. His response was that he submitted it to accounting. I asked for him to check up on it. He told me there was nothing he could do. More time goes by I follow up with him again. He tells me that accounting has the receipts. More time goes by. I follow up with him yet again. He quits responding to my messages. If you weren't going to pay for the battery why agree to do so. I have copies of all the text messages and conversation. Unless this is resolved I will steer everyone away from their dealership. Salesman: Lanney Parker Cell Phone # 256-612-6646 More
by mbounds
Employees Worked With
Lanney Parker
December 20, 2022
Before buying a car here you should ask if your car broke how longer before they can see it as they are quoting 45+ days with no loaner so your SOL. According to Decatur Hyundai 8/10 cars in there service how longer before they can see it as they are quoting 45+ days with no loaner so your SOL. According to Decatur Hyundai 8/10 cars in there service were sold by Bentley. Bentley claims they are backed up because they are replacing so many engines like this is supposed to make me feel better about buying a car from them. More
by coats
Employees Worked With
Cary Floyd
August 20, 2022
Test drove a Santa Cruz and I knew more about it than the salesperson. Then they tried to double charge shipping fee, I pointed that out but salesperson told me I was incorrect, but I texted him a copy of h salesperson. Then they tried to double charge shipping fee, I pointed that out but salesperson told me I was incorrect, but I texted him a copy of his own MSRP to prove it. Haven’t heard back from him since. They lowball on trade in prices. Or they tried it with me. I was actually considering buying until I saw the mathematical error AND saw that Hyundai doesn’t hold trade in value. Dealership fees $549. More
by Kims1983
Employees Worked With
Chad Bohannon
June 02, 2022
I took my Palisade with 14K miles in for an oil change and asked is the noise coming the front of the engine normal. They listened to it said yes and charged me $154.. The car is still under full warrant and asked is the noise coming the front of the engine normal. They listened to it said yes and charged me $154.. The car is still under full warranty. no test drive, no parts, did not remove a single item, no "diagnostics" other than listening to it. They did not disclose it would cost $154 to listen to it when I dropped it off. I figured that may be a part of their multipoint inspection but no it's not. I feel ripped off and will never go back. More
by ccoats
Employees Worked With
Cary
March 09, 2022
Car was serviced, about to leave, but had to return for further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure r further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure red flag that the vehicle is not ready for said customer. More
by smithjeff861
Employees Worked With
Service
November 05, 2021
Seems that they love taking money from customers with high markups but when it comes to giving money back in a refund for cancelling a warranty they don't want to know you anymore. Been trying to get wi high markups but when it comes to giving money back in a refund for cancelling a warranty they don't want to know you anymore. Been trying to get with someone to get a refund on a service contract and no one responds to voice mail or email. They got my money and its like I don't exist. More
by Bruce
Employees Worked With
finance Manager
October 03, 2021
Victor was great initially the delivery was supposed to be in one month. He managed to get another car exactly the same as I ordered, three weeks earlier. be in one month. He managed to get another car exactly the same as I ordered, three weeks earlier. More
by vvz
Employees Worked With
Victor Vargas
September 23, 2021
I’ve been waiting a week for Mr. Bentley to return my call in regards to one of his dealerships. Their 5 Count marketing ploy is a joke. I’ve been a customer since 2017. The shady business practices that call in regards to one of his dealerships. Their 5 Count marketing ploy is a joke. I’ve been a customer since 2017. The shady business practices that occur at his dealership would be against the law in my industry. I’ve spoken with Brett Maxey once and the only thing that I retained from that conversation was that she had to work from home on Tuesdays and Thursdays to worry about taking care of her children. She didn’t care anything about me or my situation. Actions and words proved that. I was going to pay cash for a car and instead of selling it to me they sold it to someone else to make more money off of the sale. Stephen is one of the worst car salesman that I’ve ever dealt with. I was called one afternoon for them to tell me that the car I’ve been waiting almost a year for had finally arrived. Denim Venue. I was at the doctors office so I asked Steven what time he’d be there the next morning so I could come get the car. He told me 8:30 and I said I’d meet him there. I WAS AT THE DOCTOR. THEY KNOW IM HANDICAPPED. JUST BURIED MY MOM AND DAD. But yet it wasn’t 20 minutes that he text back to tell me that someone was looking at my car. Then he called back 10 minutes later and said guess what they bought the car. I was like you’re joking me. He hung up on me and that wouldn’t answer my call. Who treats a four year old customer like that? BENTLEY THATS WHO. What was the purpose of even calling me if you were going to sell the car 30 minutes later? That doesn’t even make common sense. More
by wareaglebuddy
Employees Worked With
Brett Maxey
September 03, 2021
There is just 2 words. Excellent Service. Chris Knight went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional More
by djlcross
Employees Worked With
Chris Knight, Jim Phillips, Sherine Moujdi
