3805 University Drive
Huntsville, AL 35816
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The service department is always at least a month out. My wife’s windshield washer nozzles were not putting out the fluid. Called April 28 and finally got in June 5. The fix only took two hours. The problem is the wait time it’s been the same way for the last 7 years. They don’t have enough techs to service what they sell. The service lady Lori seems like she rather be doing anything else but for the last 7 years she has been there to snatch defeat from the jaws of victory. I dread even seeing her when I walk in. Maybe one day she will find a job there that makes her happy. If you are going in for service in the words of Sir Elton John it’s gonna be a long long time to get it resolved.
High-class operation with a hometown feel. I’ve had a couple of recall issues over the years. The attention, efficiency, and communication were great. The free, multi-point inspection was welcome, and Service Advisor Lori was wonderful: no pressure at all to agree to the resulting recommendations. (Even so, the quoted price to replace my air filter, for example, was the same as if I bought and installed the thing myself!)
This is my second Hyundai, purchased the first one in St. Pete, FL. I have been coming to Bentley Hyundai for five years. I am 78 years old, 2016 Accent has only 46,000 miles on it. With the good advice, help, guidance and services of Hyundai, I plan to keep this car, till death do us part. I live on SS of course, and they work with me on maintenance costs that does not AFFECT my 10-year/or 100,000 mile guaranty. I do not miss one maintenance and going to get service is an ACTUAL pleasant experience. Even when the guarantee has expired, I still plan on taking my car to the dealership due to the excellent reverence and attention I receive when I go there. Thank you Bentley service crew.
We have the best experience with this dealership..so professional and willing to help with all of our needs. Our salesman Danny Roger's is the absolute best!! Always willing to go above and beyond our expectations and explains everything to the fullest detail. He's so professional and is a family oriented man! We love our Danny! Thank you for being our salesman and friend!
Victor was great initially the delivery was supposed to be in one month. He managed to get another car exactly the same as I ordered, three weeks earlier.
There is just 2 words. Excellent Service. Chris Knight went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional
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