Benna Ford Superior

The ultimate Escape I had been looking for an upgrade from my 2014 Escape to a 2016,but wasn't finding it at my usual dealer. So I went to Ford's site and I Built and pr I had been looking for an upgrade from my 2014 Escape to a 2016,but wasn't finding it at my usual dealer. So I went to Ford's site and I Built and priced exactly what my dream Ford Escape would be if I were to order one. Next I got an email from Big Valley Ford telling me to call them, which I did,but they didn't have exactly what I was looking for. I had just purchased the Sunday Duluth News Tribune. I looked at the Auto dealer ads. Since I was making a trip to Duluth, I thought I would send an inquiry to Benna Ford. They replied with several vehicles they thought I might be interested in. Unknown to me, their new Floor Manager was someone I trusted and had bought Ford vehicles from for almost 40 years. This was Todd Darwin. He was in the showroom when I arrived, this is the first time he ever commented how dirty my car was. I laughed and said yes they are giving away for free all of the road salt because of the nasty weather. He introduced me to Buck and I told them what I wanted from my wish list. He showed me one of the new electric spice colored escapes. But it was only an s and I wanted at least an SE. We noticed another one about 25 ' away. Upon inspection we found it was an exact match to my dream list. The only exception is it had 19" tires instead of 17" that I priced out. It was just about the same price. We made the deal and it was the best car buying experience for me in a long while. While everyone contributed to a great buying experience if I had to pick the best reason for making the sale,that would be Todd Darwin, because he knows me well and has always delivered. One thing that sets him above a lot of the sales people is that he shares my sales goals from my years of sales experience. Like myself. He finds out exactly what the customer wants and delivers it, and no BS. More

Easy transaction I was looking for a specific specialty truck and Benna had it in stock. From the time I called to inquire about the truck to the closing of the deal I I was looking for a specific specialty truck and Benna had it in stock. From the time I called to inquire about the truck to the closing of the deal I felt respected and comfortable. Korey and Rob were able to get me a fair deal and Roger went above and beyond to get me a great rate. The process was easy and the dealership was comfortable. More

I like my new car Buck was very pleasant to deal with and was very knowledgeable about the product. Got a good price on the car and never felt rushed or pressured to bu Buck was very pleasant to deal with and was very knowledgeable about the product. Got a good price on the car and never felt rushed or pressured to buy. That's probably why everyone loves him. More

AWESOME, FRIENDLY STAFF!! The salesmen, floor manager, money men etc. were very friendly and hospitable. It can get to be a long process, but they made us comfortable and unde The salesmen, floor manager, money men etc. were very friendly and hospitable. It can get to be a long process, but they made us comfortable and under no pressure. Buck and Pat were very nice to work with. More

Salesman with poor customer service skills and bad attitude This is one of the worst car dealerships I have ever been to out of all the dealerships there are here in the Twin Ports. The first time I was at thi This is one of the worst car dealerships I have ever been to out of all the dealerships there are here in the Twin Ports. The first time I was at this dealership my significant other was looking for a car for himself. This was the start of all the problems because we both wanted to be on the title of the car he bought; I was told that because at the time I didn’t have credit that they weren’t going to put me on the loan or the title of the car because it would have raised the monthly payment too much for supposedly both of us to pay. I was told that I could leave and that I wasn’t needed (it was implicated that they just didn’t want me there from the beginning) for reasons that to this day are unknown to me. My best guess is that it was because I knew more than the salesman thought I did and I was trying to argue the price with him and he like most all other salesmen just wanted to screw my significant other over, and overcharge him for his car. Now that we have bought one car from Benna Ford we (even after being treated kind of poorly the first time) went back to try to find a car for me. We had thought that maybe we would get treated better since we bought a car from them before. It just so happens that we were way wrong and we were treated even worse this time around. When the salesman we were working with found a vehicle that he thought I would have liked both of us went over there to look at it. We told him that before we made any deals we wanted to see a CARFAX, take it for a test drive, and bring it to our personal mechanic.. Instead of listening to what we had to say he started trying to get us approved for a loan, even after he was told what we wanted, and what our plan was. This just goes to show that he was being ignorant to what we wanted. After we got back from out test drive the salesman started flipping out on us on the sales floor with multiple other people around listening to what he was saying. There were other customers, salesmen, and other Benna Ford staff present on the sales floor when he was doing this. All of which were within earshot of what he was saying, and most if they were to turn around could see how he was acting. He got even more mad when I told him that my dad wouldn’t be able to make it into the dealership that night because it was past dinner time at my house and he was more than likely getting ready for bed or sleeping in the living room. So I wasn’t going to call him and risk waking him up and having him come to the dealership angry. The salesman also blamed me when I didn’t buy this car from him because he was too stupid to save his check for his rent. He didn’t tell me this he told my significant other when he went to talk to him about what was going on that day, because I had to work before we could test drive the vehicle. I was told this while I was on my lunch by my significant other and that was the straw that broke the camel’s back. This is the one comment that sealed the deal that I wasn’t going to end up buying this vehicle. I don’t feel I need to take the blame for not buying a car just based on the fact that I didn’t feel I needed to give this dealership my patronage; from being treated so poorly. He had also blamed us that we hadn’t gotten to see the CARFAX until the day we test drove the vehicle, when we told him at least three times that we had wanted to look at the CARFAX before making a decision. When it was brought to his attention that I wasn’t happy with his customer service he flipped out (wouldn’t let me speak) and had said that he had provided great customer service. From all the things I went through I don’t see where his comment makes any sense. My perspective of great customer service is 1. When you have a customer walk into your store/dealership the first thing you do is smile at them and greet them 2. You ask them what they are looking for 3. You help them find the product 4. You sell the product (give a sales pitch) 5. You follow through with that customer, make sure that they are happy with the product that purchased. I got treated the exact opposite of how most people as customers think they should be treated while they are shopping. What I had tried to ask this salesman was how he figured he had given us great customer service when he hadn’t talked to his potential buyer throughout the whole deal unless I was actually at the dealership; and he had no choice but to talk to me. I also was trying to get him to realize that even though he thought that just by putting an extra protection plan on this deal was going to make me feel better about getting the car that night I knew that the protection plan he was trying to put on this vehicle was just going to be an absolute joke. Reason being is that their service department either hired guys that truly don’t know what they are doing or they are all just good at lying and saying that there is nothing wrong with the vehicle when there really is something wrong. More

Friendly helpful dealership! Keith is a great salesman to work with. He works extremely hard to find a vehicle that you will be happy with and gets you as good a deal as possible! Keith is a great salesman to work with. He works extremely hard to find a vehicle that you will be happy with and gets you as good a deal as possible! More

Korey was great to work with. Korey helped me purchase a vehicle in one day. Answered my phone call immediately during the day to make this sale happen. Very Professional and a Korey helped me purchase a vehicle in one day. Answered my phone call immediately during the day to make this sale happen. Very Professional and a pleasure to work with him and other folks at Benna Ford. More

Kyle was a great salesman! This is my second vehicle I bought in my life and the second I bought from Kyle, and I will definitely return for my third. He is a very relatable pe This is my second vehicle I bought in my life and the second I bought from Kyle, and I will definitely return for my third. He is a very relatable person who made me comfortable in my decisions. More

Kyle is a great sales person! He helped me order a new Explorer with everything that I wanted. I never felt any pressure. I got a great trade in value for my car. Kyle totally set up my computer system Explorer with everything that I wanted. I never felt any pressure. I got a great trade in value for my car. Kyle totally set up my computer system and helped me through how to sync everything up. I will definitely buy from Benna, and specifically, Kyle again! More

After caring for an ill family member for a week, I was ready to travel 3 hours to my home south of Superior when my gently used, well maintained older car decided to have a flashing engine light! I called ready to travel 3 hours to my home south of Superior when my gently used, well maintained older car decided to have a flashing engine light! I called my local dealer and they advised I take the vehicle into the nearest Ford dealership to have it repaired. I called Benna Ford Service and explained that I was from out of town, had an blinking engine light emergency situation and that I needed to leave town. I was told that I needed an appointment to have my car looked at and the soonest he could get me in would be 3 or 4 days! I explained that I was from out of town and needed to return. I didn't have 3 or 4 days to hang around for an appointment. His response was that I could drop off the car but he didn't think he could do anything about it for 3 or 4 days. I asked if they could at least hook up the car to the diagnostic computer so I could see what I was dealing with and they said I needed an appointment to do that. I asked him what they do when they have emergencies brought in and he said that usually the person just drops off the car and they get to it in three or four days. My hometown dealership would never ever think of turning away a person in need, let alone turning away a potential customer. Evidently these guys don't care if you are a potential customer or if they have repeat business. I have always bought Ford / Mercury products and I have always had excellent customer service when I go to Ford Dealerships. I was totally unprepared to be brushed off when I was in need of emergency service. I eventually found a small repair shop who diagnosed and repaired my vehicle immediately. I was able to leave town less than 3 hours later than I had planned. So unless you can plan to have our car break down in advance so you know you can schedule your service 3 or 4 days out, don't bother calling this dealership. They won't be able to help you :( More