Ben Mynatt Chevrolet Cadillac

Worst experience ever I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from t I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte. P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise. More

Home town Service with a smile My wife and I where in need of a new vehicle I drove a Chevy Malibu for 10 years and had 240 k on it and was still going strong But wanted a new car. My wife and I where in need of a new vehicle I drove a Chevy Malibu for 10 years and had 240 k on it and was still going strong But wanted a new car. Bob Kruger from Ben Mynatt Chevrolet showed us the new Chevy Malibu and my wife fell in love with it. We where on a budget and needed to stick with in that not only did they get us the vehicle this was the best and easiest sale ever in and out in 2 hours More

I'm a Chevy fan. I can't begin to tell you how many I have had owned over the years. I usually purchase in the same manner each time. I do it online, contacting the dealers in my area. Twelve th many I have had owned over the years. I usually purchase in the same manner each time. I do it online, contacting the dealers in my area. Twelve this time around. I'm not a big fan of the usual line, 'what can I do to earn you business', but what really frosts me is that they don't listen. With Alan it was a completely different .approach. He was all about listening. I always order vehicles so that I can have exactly what I want. I usually keep one seven years (Chevys last) so I want it to be a perfect fit for my taste. Alan went out of way to search for rebates that I would be entitled to. I am a GM Credit Card holder which I strongly recommend. I got another $3000 off in addition to the other rebates he found for me. Alan did not pester me with calls, emails etc. Answered all my questions. Never talked down to me. Treated me with great respect. I have saved the best for last, his price was the best of the twelve. The two that were close to his price said he could not sell me the vehicle at that price. He would lose money. If you are in the market for a new car, Alan is your man and Ben Mynatt is your dealership More

Had to make 3 phone calls, kept getting disconnected. Got receptionist 4 times, and ended up leaving a message for someone to call me back. When my lease is up, I will not return. We purchased 3 vehicles receptionist 4 times, and ended up leaving a message for someone to call me back. When my lease is up, I will not return. We purchased 3 vehicles in 1 month, took 3 tries to get the addresses correct. Every time we had to go for service, they could not find the vehicle. I am sure nothing will be done about this...just very disappointed in treatment. More

I had been searching for a new truck for three months. Online and driving all over NC. I met Craig and in less than a week he found exactly what I was looking for. And sold it to me for less than the othe Online and driving all over NC. I met Craig and in less than a week he found exactly what I was looking for. And sold it to me for less than the other dealership I was shopping at. Thanks Craig I love my new truck. More

We visited to look at the used inventory and we found we could buy a new vehicle for almost what we would pay for a used one. Brent went above a beyond to find us the perfect vehicle. could buy a new vehicle for almost what we would pay for a used one. Brent went above a beyond to find us the perfect vehicle. More

This was our first experience with Ben Mynatt. We contacted by phone...visited...were given the information we needed and Janis set up the card..the final paperwork...and cleaned out our trade in... contacted by phone...visited...were given the information we needed and Janis set up the card..the final paperwork...and cleaned out our trade in... More

I had a very stress free experience when I bought my car at Ben Mynatt. Jeff did an excellent job. This was the best car buying experience I have ever had. at Ben Mynatt. Jeff did an excellent job. This was the best car buying experience I have ever had. More

I bought a 2011 Chevrolet Silverado and it was by far the best car buying experience I have ever had. Missy Maylott was my salesperson and she was great! She did a lot of the preliminary work for me via phon best car buying experience I have ever had. Missy Maylott was my salesperson and she was great! She did a lot of the preliminary work for me via phone and email before I came in to the dealership, so it was very quick and easy once I arrived. Will recommend Missy and Ben Mynatt Chevrolet as often as I have the opportunity! More