Ben Mynatt Chevrolet Cadillac

Horrible service. 4 trips to get items completed one item they forgot to do they other they caused by their service. Have to make another trip as they did not give wife inspection report when she picked up c they forgot to do they other they caused by their service. Have to make another trip as they did not give wife inspection report when she picked up car. Advisor lied twice on Friday. Saturday advisor had bad attitude. Advisor Monday lied again and service manager was apathetic and rude to my wife. Pitiful. More

Excellent experience My wife and I purchased a car from the Pre-owned sales department. Hamsah Nasirildeen was our sales consultant. By far this was the best experience th My wife and I purchased a car from the Pre-owned sales department. Hamsah Nasirildeen was our sales consultant. By far this was the best experience that we have ever had at any dealership. Hamsah explained everything to us and there was never any question that this is where we should be. You will not go wrong at Ben Mynatt Cadillac. Everyone at this dealership was very friendly and helpful. All of the staff have a great positive attitude. They are the VERY BEST. More

Amazing Customer Service My husband and I came in today, and they were very quick to tell me which car I qualified for. There were no shady sales tactics here. We went in told My husband and I came in today, and they were very quick to tell me which car I qualified for. There were no shady sales tactics here. We went in told them what we would like to have, payment we wanted and down payment that we could afford. They were very straight forward and after a few hours we were leaving in our brand new car! I couldn't be more pleased, we really enjoyed our experience from the beginning to the end. Our salesman Jeff Johnston was amazing. More

Just purchased a 2018 CTS new from Ben Mynatt Cadillac. It is a great car and it is my 7th Cadillac. It is too bad that the clear coat is flaking off of the right front fender and the dealership is refusin It is a great car and it is my 7th Cadillac. It is too bad that the clear coat is flaking off of the right front fender and the dealership is refusing to take care of this issue. I thought that Cadillac was trying to compete with BMW and Mercedes but you wouldn't know that from my experience. Also it needs a right front heated seat pad, a new door panel and the Cadillac Cue screen doesn't work at times. I was told it would take 2-4 weeks for parts. So a month for parts? Really? I will never do business with this dealership again. They (Ward) are liars and completely unhelpful. I will also never buy another Cadillac ever again. Cadillac dealers have new 2017 vehicles on their lot and they are discontinuing their flagship because nobody wants it. I will own a BMW in short order. More

Bait and switch I was looking for a new truck. I called the dealership ( I live over an hour away), about a particular truck they had advertised. After some negotia I was looking for a new truck. I called the dealership ( I live over an hour away), about a particular truck they had advertised. After some negotiating, the sales manager made me an "out the door" price offer. When I went to the dealership that afternoon, it was confirmed that the offer was made, but they had no intention of honoring the offer. Their best rice was several thousand more. Very disappointing on several levels, also as this type of behavior casts a shadow over more reputable dealers. More

The sleaziest dealership that I've ever dealt with. They got my info from True Car and began peppering my email which I ignored because I found a better deal on a Tahoe in Alabama. About to pull the tr They got my info from True Car and began peppering my email which I ignored because I found a better deal on a Tahoe in Alabama. About to pull the trigger on that purchase, I decided to respond and asked if they could meet the offer that I had. In writing, I was told by Amber Watts that not only could they meet it, they could beat it by $500. Surprised, I verified with her that she had received and reviewed the pricing agreement (from the other dealer). I did not want to drive all the way there only to be told there was a mistake. She said that she had received it and "Yes, Ma'am, we can beat that price by at least $500". She even said that she'd have the car pulled around for us when we got there. That was yesterday evening. Today, my husband I arrived at the time discussed only to be met by confusion and shadiness. We were asked to wait for what felt like forever. Then the sales associate, Bob Krueger, pulled out two papers and started the conversation with "Now this is your price ALL THE WAY IN ALABAMA." and then told us that the car in Alabama was a "base model Premier". I quickly responded that his statement was not true. It has every bell and whistle that comes with the Premier and also has a sunroof, DVD player and On-star. He said "let me go get something". Made us wait again. Returned by conceding that I was right but then said that the car was a 2WD and their available models were all 4WD. Really? I guess the due diligence was not done before agreeing to meet the price on one of their two available 2017 premieres. He didn't even come within a country mile of our price and we got up to leave (too many lies in too little time). He said "have fun driving to Alabama". My husband called him a liar very loudly and a whole crew of sales men (some very large) got in my husband's face. I thought one was about to take a swing. I wish that I would've thought to pull out my phone and record it. They followed us out to the parking lot still trying to sell the whole time (and also yelling). More

Excellent Experience Ben Mynatt has always been my choice when purchasing and servicing a new vehicle. Always going above and beyond. Thank you Drew in service for the bes Ben Mynatt has always been my choice when purchasing and servicing a new vehicle. Always going above and beyond. Thank you Drew in service for the best customer service experience every time. More

I will go to Ben Mynatt first for all my car needs I felt like a part of the family when I shopped here. I received a great deal on my new Cruze and it has been a joy to own and drive. I felt like a part of the family when I shopped here. I received a great deal on my new Cruze and it has been a joy to own and drive. More