Beck & Masten Kia

Usually a good experience. But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status (service was done and tracker said it hadn’t started), 3) I made reservation because I had to wait, but was told it may be 1.5 to 2 hours (why wasn’t reservation time reserved for me), 4) Actually took 3 hours, which is unacceptable for simple oil change and tire rotation.. They had some remodeling going on, and this was first bad experience, but seems like they need to fix their scheduling to not book too many at same time and try to acknowledge their mistakes and try to make things right so I want to return instead of acting like this is normal. More

Service advisors were friendly and helpful. . The place was clean and well kept and I left with a clean car!!!😄 . The place was clean and well kept and I left with a clean car!!!😄 More

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 More

Outstanding service from Jason Lucas, very professional and highly knowledgeable. Great experience will be back and highly knowledgeable. Great experience will be back More

Just love the comfort of feeling like family. Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family More

Excellent customer service, professionalism, Mr. Caleb, very respectful and professional, demonstrating knowledge and security, excellent customer service, the entire time I was there, he informed m Caleb, very respectful and professional, demonstrating knowledge and security, excellent customer service, the entire time I was there, he informed me everything relevant to the service they did in the workshop to my truck. More

Customer service was great my personal contact Jalal Barzi, so kind and understanding and patient answering all my questions. Barzi, so kind and understanding and patient answering all my questions. More

They forgot to start working on the car until the day they promised to return it. Weren't picking the phone, didn't start working until I showed up at dealership and talked to the manager. Unacceptable! they promised to return it. Weren't picking the phone, didn't start working until I showed up at dealership and talked to the manager. Unacceptable! More

No nonsense! Asked what was looking for, had it in stock. Told them I was shopping and they took another offer I had gotten and beat it. Finance was a breeze. Zer Asked what was looking for, had it in stock. Told them I was shopping and they took another offer I had gotten and beat it. Finance was a breeze. Zero pressure, great deal More

Margo is an excellent service rep and she took the time to explain everything to me. to explain everything to me. More