Group 1 Kia Tomball

Group 1 was amazing! They were kind and thoughtful. Very timely. Highly recommend them to anyone! They were kind and thoughtful. Very timely. Highly recommend them to anyone! More

The people here were super nice. Especially Rochelle and Stacie, they were very patient with me. Especially Rochelle and Stacie, they were very patient with me. More

This new facility is awesome! From the moment I was at the automatic door in service, enjoying the waiting room until my vehicle was ready. Johnny is an excellent Kia staff member From the moment I was at the automatic door in service, enjoying the waiting room until my vehicle was ready. Johnny is an excellent Kia staff member, always professional and reliable. Thank you! Until the next time More

My service appointment was at 1 I didn’t get my car until after4. That is a long wait. Also I bought the accelerated maintenance agreement which should have included a car wash but my car did not looked wash after4. That is a long wait. Also I bought the accelerated maintenance agreement which should have included a car wash but my car did not looked washed. The place did not look that busy for such a long wait time More

Magnificent building with wonderful personnel, including my service advisor whose name is Jason. He is extremely helpful, knowledgeable, and accommodating. my service advisor whose name is Jason. He is extremely helpful, knowledgeable, and accommodating. More

Sales is about average, but the service department is better and after the redesign is more organized with a covered entry and departure area and attendants constantly checking on the incoming customers. better and after the redesign is more organized with a covered entry and departure area and attendants constantly checking on the incoming customers. Caleb Lieper was my advisor on my last visit and was organized and efficient. More

Dealership is beautiful, bright and welcoming. The waiting area is a vast improvement over the old one. Everyone was friendly and welcoming. I actually came in for service for my K4 and left with The waiting area is a vast improvement over the old one. Everyone was friendly and welcoming. I actually came in for service for my K4 and left with a new Sportage. I have had about 6 KIAs and have loved them all. More

Service Review Nearly 5 hours for an oil change, rotation, and alignment I had a 10 a.m. appointment at Group 1 Kia of Tomball for an oil change, tire rotation, and alignment. I checked in at 9:4 rotation, and alignment I had a 10 a.m. appointment at Group 1 Kia of Tomball for an oil change, tire rotation, and alignment. I checked in at 9:45 and was told the work would take 2 to 2½ hours. A few software-update advisories came up during check-in; I said to do them only if they were quick. I waited at the dealership. At 12:15 I texted for an update and got no reply. At 12:51 I received a video saying the inspection was done and everything looked fine. I replied asking if the car was ready and again got no response. About 10 minutes later I went to the desk. They said they were still working on it and were having trouble with the software updates, and that it should be about 30 more minutes. Fifty minutes after that, the updates were still not done, so I told them to stop. I finally got a text at 2:30 that the car was ready. Only the oil change, rotation, and alignment were completed. The software updates were not done. I was at the dealership for 4 hours and 45 minutes for three routine services, with little communication until I followed up myself. The work itself was fine, but the wait and the lack of updates were not. More

Excellent customer service, VIP treatment and very welcoming staff, I was able to walk away with a brand new vehicle from the show room thanks to group 1. welcoming staff, I was able to walk away with a brand new vehicle from the show room thanks to group 1. More