Group 1 Kia Tomball

Despite my initial positive impression of the dealership, my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car ba my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car back after the service, I encountered numerous issues. Upon making the appointment, I was contacted by noon or 1:00 PM, informing me that the service technicians would be released early. I was asked to reschedule or arrive earlier, but I was already working and urgently needed an oil change due to oil leakage in my driveway. I was also informed that I could contact the supervisor to confirm if I could still arrive at 4:30 PM. I was on hold for over 30 minutes before hanging up. I promptly called back to verify the availability of my appointment, avoiding a wasted trip. The technician confirmed that I could still arrive at my scheduled time. However, upon my arrival at 4:30 PM, the service technicians were reluctant to accept my car due to the time of my arrival. One technician mentioned that they were considering releasing the service technicians early again. This raised concerns about the availability of appointments online, as this was the only time I was able to schedule an oil change. Furthermore, I did not receive a multi-point inspection sheet or a video inspection, which are typically sent out. I had to inquire with Johnnie, my service technician, who confirmed that oil was present in the pan. He explained that the service technician did not thoroughly inspect the car, as a more experienced person would be required to do so due to the early release of the service technicians. This lack of thoroughness was unacceptable to me. This experience has led me to question whether I have paid for an oil change and may potentially have to pay for another sooner than anticipated. In addition, he said I’d have to schedule another appointment and leave the car for 24 hours and then another 48 hours to have the work performed. Being that I have a rather tight schedule I’d need a car for daily obligations. More

Absolutely perfect service experience! Knowledgeable and thorough communication from the start, our car was serviced accurately and complete. Beautiful bays and super clean waiting areas Knowledgeable and thorough communication from the start, our car was serviced accurately and complete. Beautiful bays and super clean waiting areas. Will return again! More

Staff was awesome. Acknowledged me from time walked through door to buying of my vehicle. Acknowledged me from time walked through door to buying of my vehicle. More