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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.5
369 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 369 reviews

December 17, 2024

This dealership used to be great but not anymore. There is no sense of urgency, communication is terrible. You drop off your car and it takes a week for minor things or to even look at it. Do NOT More

by KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elias Perez manager??? Margo, Johnny
Report | Print
Dec 20, 2024 -

Beck & Masten Kia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while having your vehicle serviced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Loab Burke General Sales Manager lburke@Group1Auto.com

December 14, 2024

I always have a great experience at Beck and Masten Kia. Johnny was super helpful and thorough. More

by robbie.gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado
Report | Print
Dec 15, 2024 -

Beck & Masten Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 08, 2024

Margo my customer advisor offered excellent service and I greatly appreciate her clear direction and knowledge. More

by Rgonzo6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Dec 12, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff Margo to be so supportive during your experience here at Beck & Masten Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

December 08, 2024

Brandon Wilson was a super salesman and knowledgable. He made the buying experience very enjoyable. More

by wendelwilson
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilson
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Dec 12, 2024 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at Beck & Masten Kia! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

The car was ready when they said it would be and they washed it well More

by lisaallisonrandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Bearb
Report | Print
Dec 12, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 04, 2024

I received excellent service getting my state inspection. They did a great job. Very fast and friendly. More

by jim_zook5876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ju Ju
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Dec 05, 2024 -

Beck & Masten Kia responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2024

Brandon was very helpful, they have a large inventory available. They helped us find the car we were looking for. More

by Alejandro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilson
Report | Print
Dec 05, 2024 -

Beck & Masten Kia responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2024

The service representative, Margaret Bearb, was a problem solver and made the process very smooth. More

by Kp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Bearb
Report | Print
Dec 20, 2024 -

Beck & Masten Kia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2024

Jason Lucas did a good job today. Greeting and proper service were performed in timely manner as quoted More

by mjlemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Report | Print
Dec 03, 2024 -

Beck & Masten Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

The service department, specifically Johnny, were so very professional. I came in with concerns of what could be wrong with my car, but they were very helpful explaining what the issue was and how they were More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Dec 01, 2024 -

Beck & Masten Kia responded

Hello James, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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