Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Kia Tomball

Tomball, TX

Overview
Reviews
Vehicles
4.6
643 Reviews
Call Dealership (281) 655-3066

25501 TX-249

Tomball, TX

77375

Directions

By Type

Showing 643 reviews

October 25, 2026

Very modern facilities and excellent service in the service department. They provide an Uber ride. Caleb provided excellent service. More

by BilingualTeacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Print
October 23, 2026

The service specials they mail out are misleading! The $29.99 oil change cost over $58.00 dollars as they limit the special price to 5 quarts and then charge $11.00 dollars for each additional require More

by gerryneuberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone but service tech
Print
October 20, 2026

They fixed my problem with minimal costs, and very professionally. Their service department is amazing. More

by Pfeffermark52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Field
Print
Oct 21, 2026 -

Group 1 Kia Tomball responded

Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.

October 20, 2026

Amazing service. Veronica warmly greeted us as soon as we arrived, Melvin kept us informed throughout the service visit (including a service video) and Caleb was very More

by powellzita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica, Melvin, Caleb
Print
Oct 21, 2026 -

Group 1 Kia Tomball responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.

October 19, 2026

Group 1 was amazing! They were kind and thoughtful. Very timely. Highly recommend them to anyone! More

by Kb04
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tara, Loab Burke
Print
Oct 20, 2026 -

Group 1 Kia Tomball responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 17, 2026

The people here were super nice. Especially Rochelle and Stacie, they were very patient with me. More

by kiaraadair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rochelle Walker
Print
Oct 19, 2026 -

Group 1 Kia Tomball responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2026

The staff, Wendy specifically, was incredibly helpful in aiding me in my purchase of a KIA Sportage. She answered all my questions very promptly and was very flexible when it came to test driving vehicles. More

by MatthewR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Leyva
Print
October 15, 2026

This new facility is awesome! From the moment I was at the automatic door in service, enjoying the waiting room until my vehicle was ready. Johnny is an excellent Kia staff member More

by Luis Javier Mena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Print
Oct 16, 2026 -

Group 1 Kia Tomball responded

Luis, we're happy you found our staff to be so supportive during your experience here at Group 1 Kia Tomball. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2026

My service appointment was at 1 I didn’t get my car until after4. That is a long wait. Also I bought the accelerated maintenance agreement which should have included a car wash but my car did not looked wash More

by sylviagodom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Field
Print
Oct 15, 2026 -

Group 1 Kia Tomball responded

We sincerely apologize for the extended wait during your service visit and for not meeting your expectations. We understand how frustrating it is to wait over three hours, especially when your vehicle was not returned properly washed as expected with your maintenance agreement. Your time is valuable, and we clearly fell short. We appreciate your feedback and would welcome the opportunity to make things right. Please contact me directly so I can personally address your concerns. My email address is Lburke@group1auto.com and my phone number is 281-655-3160. Thank you. Loab Burke General Manager

October 14, 2026

Magnificent building with wonderful personnel, including my service advisor whose name is Jason. He is extremely helpful, knowledgeable, and accommodating. More

by jjtongee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Print
Oct 15, 2026 -

Group 1 Kia Tomball responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
65