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Beck & Masten Kia
Tomball, TX
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
March 09, 2024
Margo was great. She was very helpful through the whole process. She answered all my questions and helped me get in and out very quickly. She was very helpful through the whole process. She answered all my questions and helped me get in and out very quickly. More
by Wayne
Employees Worked With
Margo
March 08, 2024
Jeremy was great he worked hard an did great I will recommend sales agent he did great he went above an beyond for me to schdule approved an help he is great mr Jeremy Phillips was great recommend sales agent he did great he went above an beyond for me to schdule approved an help he is great mr Jeremy Phillips was great More
by 83larchangel
Employees Worked With
Jeremy Phillips financing team took a while belittling Jeremy was great
February 12, 2024
Purchased 2 EV's last month. for one car charging getting interrupted every 30 minutes. and for the other car they haven't completed the paper work and can't make any payments. for one car charging getting interrupted every 30 minutes. and for the other car they haven't completed the paper work and can't make any payments. and also I traded my previous car, But for some reason I'm getting missed payments from them too. tried to contact sales manager Issac for 2 weeks now, did not get any response him. having a very bad experience with them. More
by sukitha
Employees Worked With
Issac
October 14, 2023
They added ridiculous auto zone type stuff to vehicle insisting they do that on all vehicles and no option to not have on. Then if one did want that silly stuff, it would have cost less than $50 but the insisting they do that on all vehicles and no option to not have on. Then if one did want that silly stuff, it would have cost less than $50 but they charged 300% more. In addition they added a theft GPS tracker that was over $1000. This device is not required by my insurance company or my financing bank. They refused to take it off or the charge for it. Its only good for a year. Jeez what a rip off. We will never do business with them again. We paid MSRP so we all know they made plenty of profit. Unfortunately we lost three vehicles to a hail storm and were in need. Sorry customer service in sales. Glad we live 200 miles away and hopefully never even see their sign again. More
by robthorne257
Employees Worked With
No idea and don't care.
August 02, 2023
My salesperson was nice and tried to be accommodating, but really couldn't answer any questions about the car. I asked if the car and engine had been gone over and are in good condition with no problems but really couldn't answer any questions about the car. I asked if the car and engine had been gone over and are in good condition with no problems - he said Yes - I really hope that is the case after reading other reviews about their service dept. During the pre-sale process of looking at and driving the car (used), anything I asked about he said would be taken care of. However, that changed after I completed the purchase. Suddenly, the list of things that were supposed to get taken care of didn't really happen without me getting upset and arguing about it. They kept the car for a week after purchase to complete the checklist of things to do, and it wasn't all completed or cleaned/detailed when I finally got the car. When the car was delivered to me, the salesperson was just going to drop it and leave w/out giving me the chance to look at it and discuss what was/wasn't done. He was less than engaged when I mentioned problems. They added over $900 to the car for some security package I said I didn't need or want and refused to take it off, then, the car wasn't even ready with all the features I paid for! My financing wasn't completed correctly and almost 3 weeks later I'm still waiting to receive my paperwork. I am also still waiting to receive all the security features that I paid for and didn't need/want. I am not really happy with my experience and would not go back to or recommend this dealership when the time comes for a new vehicle. More
by DaisyMay
Employees Worked With
name withheld
