Group 1 Kia Tomball

I went for service maintenance and they were very thorough. Sent a video showing the reason for their recommendation for additional services. Was great to visually see what they were talking about in thorough. Sent a video showing the reason for their recommendation for additional services. Was great to visually see what they were talking about instead of just hearing about it. Overall it did take a while to get my vehicle back but they renovated the building so there was plenty of seating, tv’s, outlets and counter space to work at, cubicle rooms that were available for use, plenty of free snacks and coffee, and restrooms were fresh and clean. A very modern look that compliments the needs of today. Also the complimentary car wash was a great bonus. More

I was very satisfied with my recent visit to this dealership. While my car was being serviced a very difficult situation arose. Difficult for me but also Kia. Veronika in service was able to totally dealership. While my car was being serviced a very difficult situation arose. Difficult for me but also Kia. Veronika in service was able to totally resolve the issue. I was very grateful for her expertise and clam approach. She is very good at her job. Thanks again Veronika. More

When i arrived i was welcomed quickly. Just an oil change and tire rotation. Service was quick and everyone was very kind. Waiting room had coffe water and snacks that were appreciated. Just an oil change and tire rotation. Service was quick and everyone was very kind. Waiting room had coffe water and snacks that were appreciated. More

Service Department is extremely slow. 4 hours for oil change & tire rotation. Appointment was made the night before for 10am the next day. I was told when I got there that it would take 2 4 hours for oil change & tire rotation. Appointment was made the night before for 10am the next day. I was told when I got there that it would take 20 minutes to get a filter for my car there. 2 hours later I was told the filter finally arrived that it would be ready in 30 to 45 minutes. And hour later I went to check on it & it still was not ready. Another hour later I check again & was told it's going through the car wash. When it was finally brought into the bay for me to leave I was told that it was just sitting there not washed. The Service manager ran it through the car wash herself & delivered it. I service there because that's where we bought the car with a service contract otherwise I would go somewhere else. More

Sales people were very courteous, and easy to work with. The service advisors were nice and helpful. The service advisors were nice and helpful. More

The dealership is beautiful and the waiting area comfortable. Maria was a pleasure to work with and I love my car. There was a hiccup with the financing but Roger the sales manager was able to fix i comfortable. Maria was a pleasure to work with and I love my car. There was a hiccup with the financing but Roger the sales manager was able to fix it. They turned what could have been a negative situation around and I really appreciated it! More

Kara in Service Dept was very kind and knowledgeable about my service contract. Wait area is clean and comfortable. Complimentary Uber was nice. about my service contract. Wait area is clean and comfortable. Complimentary Uber was nice. More

Fast service and professional. Ewsy to schedule service appointment. Very modern waiting area. Great experience! Ewsy to schedule service appointment. Very modern waiting area. Great experience! More

From my arrival to my departure. Great experience 👍🏻 Veronica was the perfect person to have greet and guide me thru the process. Trust is very important Especially in these ti Great experience 👍🏻 Veronica was the perfect person to have greet and guide me thru the process. Trust is very important Especially in these times. Thanks to Veronica and the employees who serviced my Sorento. More