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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.3
197 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 197 reviews

May 15, 2024

It took a month and a half after I signed the contract to get my car. I could go on and on about the bad experience I had with them. More

by Carbonero
Purchase Time
Recommend Dealer
No
Employees Worked With
Manny Escalante
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May 15, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Beck & Masten Kia responded

Thank you for your feedback. I apologize that your vehicle was delayed and your experience with sales was anything but satisfactory. After reviewing your situation, we want to make things right. I would like to know more and prevent this from happening again in the future. Please give me a call at 281-381-2355 so we can make things right. Brian Smith General Manager briansmith@Group1Auto.com

May 13, 2024

Horrible experience. I located a vehicle online and prior to my arrival to the dealership I was informed that the vehicle was still there. Upon my arrival I was informed More

by Tay17
Recommend Dealer
No
Employees Worked With
Fitima
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May 14, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced with the vehicle availability. I would like an opportunity to address your concerns and earn your business. Please contact me. I look forward to speaking with you. Brian Smith General Manager briansmith@Group1Auto.com

May 10, 2024

They always take good care of my KIA. I trust them to explain all the charges. They have been my dealership for 12 years. More

by bjouett@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason took care of me.
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May 11, 2024 -

Beck & Masten Kia responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 10, 2024

Excellent service very professional quick and friendly service, everyone on the dealership was very helpful and professional More

by gonzalez8846laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Hickman and Ever Sanchez
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May 11, 2024 -

Beck & Masten Kia responded

We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 10, 2024

The process is seamless from check in to checkout. Communication with my advisor is great . More

by H.Claudette Hardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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May 15, 2024 -

Beck & Masten Kia responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 10, 2024

Awesome. Thank you. Jason did a wonderful job getting my car serviced and in reasonable time. More

by sdhaynes1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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May 15, 2024 -

Beck & Masten Kia responded

It's fantastic to hear that you had a great experience and that Jason provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 08, 2024

My vehicle runs as good as new! Returned to me very clean. And I appreciate the anti-lock engine installed, to deter theft. More

by keithknight85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil
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May 09, 2024 -

Beck & Masten Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 08, 2024

Everyone I encountered was polite, respectful and professional. It was a pleasant experience and I’d recommend them. More

by southpaw99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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May 10, 2024 -

Beck & Masten Kia responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

Thanks to James for helping my momma and sister get a car. He was kind, helpful, the staff were all cool but James was the man with the plan. More

by Goddont_playabout_me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James carter
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May 08, 2024 -

Beck & Masten Kia responded

It's great to hear that James provided such helpful and kind service to your mom and sister! Having someone like him at the dealership can make the car-buying experience smooth and enjoyable. Thanks for sharing your positive feedback!

April 30, 2024

Salesman was great “Gaston”! Followed up when he said. Respected my time. Dealership was nice! More

by Cindylouwho121109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaston and the floor manager
Report | Print
May 03, 2024 -

Beck & Masten Kia responded

Congratulations on your new vehicle! We're thrilled that Gaston provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

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