Beck & Masten Kia

Courteous service adviser, prompt service & punctual timing. Clean customer waiting area. Provided me with a ride home without hesitation. timing. Clean customer waiting area. Provided me with a ride home without hesitation. More

Customer service for maintenance and repair was subpar. Car kept five days, one update. Disappointed. Car kept five days, one update. Disappointed. More

Jason service rep was professional and Knowledgeable. Detail communication Dealership is service driven. Good products Happy customer Detail communication Dealership is service driven. Good products Happy customer More

Quick service, great customer service and provided detail information on type of service and deals. information on type of service and deals. More

Madison is so sweet and helpful. Great employee. I highly recommend her for your advisor. Great employee. I highly recommend her for your advisor. More

Since purchasing our vehicle earlier this year, we have yet to have a bad time. yet to have a bad time. More

Super rude experience today, I got my first and last oil change there today. The service girl came up to me with an attitude, and a man who I am assuming was her boss was even worse. I booked an appointme change there today. The service girl came up to me with an attitude, and a man who I am assuming was her boss was even worse. I booked an appointment for 8am and after 2 people that came in after me were helped, she informed me that it would be an hour and a half wait. I said I made an appointment for 8 why is it an hour and a half? She said that there was another car in front of me. This was also my first oil change, and was told to email her my proof that I was supposed to get an oil change because they don’t keep those records. Ok this is not off to a good start. My car then is delivered to the front early (about 8:35). Ok great, I wait and wait and wait for someone to bring my keys so I can leave. Nothing. After about 10 minutes I walk to the front, this lady has a man standing behind her, and I hear her say, yea this lady had a problem, then got up and walked out. This man then says to me rudly, whats the problem? I told him what happened, he takes up for this rude lady, and then attempts to make me feel bad for not being satisfied with my service. Then asks me why I didn’t get a car wash. Really y’all are that lazy you can’t run my car through the wash after telling me I need to wait 90 minutes for an oil change? Not sure if they are screwing on the side but xxxx, not even an attempt to make it better. I let him know I won’t be back and he seemed surprised. I had to ask for my keys twice. I’m glad this was free because this was literally the worst service I’ve ever encountered. More

Very good service, it took as long as they said it would and have me alternative options when I asked for different services and have me alternative options when I asked for different services More