Beck & Masten Kia

The service adviser Margo, was very nice and went out of her way to make sure my service needs were met. She is a true asset to the dealership. her way to make sure my service needs were met. She is a true asset to the dealership. More

Margaret Bearb went above and beyond to make sure my experience was better than my last! I will continue to bring my car here if she is at this dealership experience was better than my last! I will continue to bring my car here if she is at this dealership More

I suppose I should take some blame in not reading all of the awful reviews from this dealer beforehand but everyone's experience is different and wanted to give them the benefit of the doubt that maybe thei the awful reviews from this dealer beforehand but everyone's experience is different and wanted to give them the benefit of the doubt that maybe their dealer had improved since the last review... man was I mistaken. My car salesmen was Brandon, but I only ever talked to him 1 time, most of my interactions were with another employee. I didn't even have my car for 3 days before the remote start wasn't working. Not a huge deal but it did raise some concerns. The next day the check engine light came on. I called the dealer to express my concerns, the girl on the phone told me to call Volkswagen as it was not their issue since I didn't purchase their warranty. I advised that I didn't even own the vehicle entire week and was already having issues. She told me to reach out to the person I bought it from. I reached out to Brandon, after multiple attempts I got ahold of him. I asked him if I could just return the car being that it hadn't been a week and they didn't really seem to care that the vehicle they sold had issues. He told me their dealership doesn't have a return option. Brandon advised that he understood the concerns he would reach out to a manager. 2 days went by before he sent me a text that asked if I bought their warranty, to which I told him no and have yet to hear from him or anyone at Kia. I do 100% believe that they got this car on a trade in with the check engine light already present, cleared the codes and put it on the lot to sell, which would explain why the remote start didn't work at all. When you buy a car it should be an exciting experience.. this was the absolute worst experience I have ever had in my entire life and I work in the auto industry!! More

This was my first time at Beck & Masten Kia, and I can confidently say this is now our go-to dealership. I had a terrible experience at a different dealership when I bought my last Telluride, so I came confidently say this is now our go-to dealership. I had a terrible experience at a different dealership when I bought my last Telluride, so I came in a little skeptical, but the team here completely turned that around. Everyone was super friendly and welcoming from the moment I walked in. I barely had to wait before being helped, and I ended up working with their Salesman of the Month. He was awesome, helpful, laid-back, not pushy at all, and even took the time to chat with me about my kids. The dealership itself is really nice and spacious. My family was able to relax comfortably inside, and my youngest daughter, even had fun interacting with their big cardboard Carfax fox. Little things like that made the whole experience feel relaxed and family-friendly. The process was surprisingly fast. Even the finance manager, who was clearly slammed, was still friendly and efficient. My only (small) critique was that they could use more finance staff. I got rushed out of the office a bit before I finished everything with USAA, but they followed up quickly and I was able to pick up the car just 30 minutes later without any issues. There was also a small hiccup with a missing rubber cup holder insert in the used Telluride I bought, but my salesman took care of it immediately without making it a hassle. All around, this was the best car-buying experience I’ve had. Great people, great service, and a dealership that genuinely makes you feel welcome. Highly recommend Beck & Masten Kia in Tomball. More

Always polite and willing to help. I appreciate them explaining the problem to me in detail I appreciate them explaining the problem to me in detail More

The dealership is amazing. The staff was friendly, very helpful and answered all of my questions. Mr. Maldonado helped me today and he was great. The staff was friendly, very helpful and answered all of my questions. Mr. Maldonado helped me today and he was great. More

A little slow but does decent work at reasonable prices will definitely use them again will definitely use them again More

Service Rep, Jason was through. Informed me of other options that I may consider. Job completed in less time than stated. Thumbs up. Informed me of other options that I may consider. Job completed in less time than stated. Thumbs up. More

Usually a good experience. But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status (service was done and tracker said it hadn’t started), 3) I made reservation because I had to wait, but was told it may be 1.5 to 2 hours (why wasn’t reservation time reserved for me), 4) Actually took 3 hours, which is unacceptable for simple oil change and tire rotation.. They had some remodeling going on, and this was first bad experience, but seems like they need to fix their scheduling to not book too many at same time and try to acknowledge their mistakes and try to make things right so I want to return instead of acting like this is normal. More

Service advisors were friendly and helpful. . The place was clean and well kept and I left with a clean car!!!😄 . The place was clean and well kept and I left with a clean car!!!😄 More